Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Nokia 2705 Shade™ Non-Camera
Motorola MOTO Q™ 9c
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-u550
Samsung SCH-a890
Samsung SCH-i760
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Add Apps - Apple® Watch
[Device-Specific Instructions]

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Perform Over-The-Air (OTA) Activation
[Device-Specific Instructions]
To perform initial activation/setup on your 3G smartphone or basic phone, view this info. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Activating iPhone 4 16GB and 32GB
[How to Use Guide]
Activating iPhone® 4 16GB and 32GB
Activation and Shipping Guide: iPhone® 5, 4S or 4
[How to Use Guide]
Instructions on activating a replacement iPhone® 5, 4S or 4 and shipping your defective device back to us.
Move to iOS® App for Android™
[Device-Specific Instructions]
Apple® Article - Get help activating your iPhone
[Device-Specific Instructions]
If you see an error message when trying to activate an iPhone, view this info.
Can I activate a Sprint device on my plan?
[Community]
I currently have adroid on my plan but my sister gave me her apple 4 from sprint as she updated hers....can I replace her phone on my plan?
Can I activate an iPhone from Sprint on Verizon?
[Community]
I recently lost my iphone 4, and my Sister said I could have her Sprint phone. I was just wondering if I could put this phone onto my  existing  acct without any hassle from Verizon. I know the Sprint phone has to be unlocked before I can use anywhere.
Can I purchase an iPhone 4 and activate it on a current account?
[Community]
We want to upgrade my mother's phone.  She is currently using an LG cosmos!  Oh my goodness.  It is even too old for her to use anymore.  lol   If we upgrade now, she must pay full price for another phone through Verizon or so I was told today in a chat with a sales associate. ...
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
How do I activate an iPhone 4?
[Community]
How do I activate a back up phone. We misplaced a iPhone 5s and want to activate a iPhone 4 we saved in case this happened.
How do I re-activate my iPhone 4?
[Community]
I currently have iPhone 5 but I want to give that to a relative and go back to my iPhone 4. How can I go about this?
How do I see if my device is eligible for activation?
[Community]
I received a hand me down iPhone4 from a medical company how can I check to see if the phone has been 'cleared' so that I can use it with my own account?  Not sure what the term is to make sure it's not still registered to their account.
How do I switch phone numbers with an iPhone 4 and iPhone 5s?
[Community]
I can't figure out how to switch phone numbers with an iPhone 4 and iPhone 5s. Any assistance is appreciated! Thanks!
Where is the SIM card on an iPhone 4?
[Community]
I received a replacement phone and have not been able to activate it. Instructions say switch out the sim card, but i dont know how to get to it.

Alerts & Reminders

Manage Audio Alerts - Apple® iPhone® 4
[Device-Specific Instructions]
Reminders - Apple® iPhone® 4
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Display Icons - Apple® iPhone® iOS 6
[Device-Specific Instructions]
Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Update Carrier Settings - Apple® iPhone® 4
[Device-Specific Instructions]
iPhone 4. Verizon. It Begins. FAQs
[FAQs]
Learn what to do as an existing Verizon Wireless customer before you activate your iPhone 4.
Display Icons - Apple iPhone 4
[Device-Specific Instructions]
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
Notification Center - Apple® iPhone® 4
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Battery Inserting/Removing - Apple® iOS
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 4
[Device-Specific Instructions]

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Can I use bluetooth to pair an LG Revere 3 with an Apple iPhone 4?
[Community]
I have successfully paired my LG Revere 3 Verizon phone with my iPhone 4. However, after clicking OK to the Pair operation, the iPhone displays LG VN170 as the paired device and "Not Connected" as status. The spinner continues to spin on the iPhone, while the LG Revere displays "No Services Found" after...
Windows Phone 8X - Bluetooth Car Kit
[PDF]
Windows Phone 8X Bluetooth Car Kit Support for Verizon Wireless Subscribers.

Calendar

Manage Calendar Events - Apple® iPhone® 4
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone® 4
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Placing an International Call
[Device-Specific Instructions]
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Place a Conference Call - Apple® iPhone® 4
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Call a Number - Apple® iPhone® 4
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 4
[Device-Specific Instructions]
What is the cost per minute if you go over your calling plan?
[Community]
anyone know what the cost per minute is when you go over minutes in your plan? I have 2 days left but to go to the next plan is $20.
Will I be able to call and text during a cruise?
[Community]
I am going on a cruise to the Bahamas in early January and need to be able to make phone calls/texts to/from the states for two days during the trip (Friday & Monday) on my iPhone 4. What is the best, most cost-effective way to do this?

Camera, Photos & Videos

Camera Settings - Apple® iPhone® 4
[Device-Specific Instructions]
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Can I recover deleted photos?
[Community]
iphone 4how do I recover deleted texts or photos?
Can I transfer pictures from my laptop to my iPhone 4?
[Community]
I just got a new iPhone 4 today. Is there a way to transfer pics from my laptop with Windows 8 to my iPhone. I'm not getting anywhere.Any help is greatly appreciated.
How do I save my pictures if I switch to a new phone?
[Community]
could someone tell me how I can save my pics on my IPhone 4 when I switch to an I 4S ?
How do I send photos from a PC to a Verizon iPhone?
[Community]
I would like to send photos to an elderly person who has no PC but who has an iPhone with Verizon as its carrier. A friend of mine who had a Blackberry through Sprint had that possibility; he had an address like [Personal information removed as required by the Verizon Wireless Terms of Service] and...
Play a Video - Apple® iPhone® 4
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Move to iOS® App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Apple® iPhone®
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. If you are having other issues with your device, visit our Troubleshooting Assistant on vzw.com.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Apple® iPhone® 4
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone® 4
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone® 4
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Manage Data Usage - Apple® iPhone® 4
[Device-Specific Instructions]
Data Roaming - Apple® iPhone® 4
[Device-Specific Instructions]
Can I stop data use for two days?
[Community]
I am getting close to my data limit for the month.  How do I stop receiving data for just a few days?
Does facetime use minutes on my plan?
[Community]
I am out of minutes..can I use facetime?

Date & Time

Date and Time Settings - Apple® iPhone® 4
[Device-Specific Instructions]
Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Apple®
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View PRL/ERI - Apple® iPhone® 4
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
View Phone Info - Apple® iPhone® 4
[Device-Specific Instructions]
How do I unlink a phone from my apple ID?
[Community]
My old iPhone 4 is still linked to my Apple ID.  I signed in to iCloud, went to find my phone, and removed the phone from my account.  What else do I need to do so this phone is usable by someone else?
View Mac Address - Apple® iPhone® 4
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
Spotlight Search - Apple® iPhone® 4
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Reset All Settings - Apple® iPhone® 4
[Device-Specific Instructions]
Airplane Mode - Apple® iPhone® 4
[Device-Specific Instructions]
Backlight - Apple® iPhone® 4
[Device-Specific Instructions]
Can I recover deleted photos?
[Community]
iphone 4how do I recover deleted texts or photos?
Will my iPhone 4 work in Costa Rica?
[Community]
I am going to be traveling to Costa Rica on business for a week.  I want to very that my iPhone 4 will work over there before I leave.  Will it and what are the charges going to be?  Thanks

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove an Email Account - Apple® iPhone® 4
[Device-Specific Instructions]
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Fetch New Data - Apple® iPhone® 4
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Delete Email Messages - Apple® iPhone® 4
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Edit a Browser Bookmark - Apple® iPhone® 4
[Device-Specific Instructions]
Email and Web for Smartphone Download & Set Up Instructions
[PDF]
Instructions for setting up email on your Smartphone.
View Email Messages - Apple® iPhone® 4
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Maps) - Apple® iPhone® 4
[Device-Specific Instructions]
Reset Location Warnings - Apple® iPhone® 4
[Device-Specific Instructions]

Home Screen

My iPhone 4 screen not working. What should I do?
[Community]
I was texting and my screen slowly dimmed and then wouldn't come back on. It lights up and functioning but you cant see anything but a black screen. Any suggestions? Ive tried a hard restore and still nothing...I just got this 2 days ago
View Home Screen Panels - Apple® iPhone® 4
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up Personal Hotspot - Apple® iPhone® 4
[Device-Specific Instructions]

Internet & Web Browser

View Browser History - iOS
[Device-Specific Instructions]
Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Apple® Article - Using FaceTime
[Device-Specific Instructions]
Access Websites - Apple® iPhone® 4
[Device-Specific Instructions]
Add a Browser Bookmark - Apple® iPhone® 4
[Device-Specific Instructions]
Web Browser - Apple® iPhone® 4
[Device-Specific Instructions]

Keyboard

Keyboard Settings - Apple® iPhone® 4
[Device-Specific Instructions]
Turn Voice Input On/Off - Apple® iOS
[Device-Specific Instructions]
You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Why won't the keyboard activate to add my new contact name?
[Community]
I cannot get the keyboard to activate in order to type my new contact name.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Apple® iPhone® 4
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unlock the Device - Apple® iPhone® 4
[Device-Specific Instructions]
Apple® Article - Using a Passcode
[Device-Specific Instructions]
Screen Lock Options - Apple® iPhone® 4
[Device-Specific Instructions]
Is it possible to override a settings/restrictions passcode?
[Community]
Is there a way that you can override the passcode put on the Settings/General/Restrictions passcode? My son setup that one instead of the his screen lock on accident (restricting his phone to "no apps allowed" and not doesn't remember the code. Can we override it somehow without having to reset his entire...

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Apple® iPhone® 4
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Apple article - Latest iTunes® Version
[Device-Specific Instructions]
Play Music Files - Apple® iPhone® 4
[Device-Specific Instructions]

Operating System & Software

iOS Updates - Apple® iPhone® 4
[Device-Specific Instructions]
Software Update: Apple iPhone 4
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 4.
Install System Updates - iTunes®
[Device-Specific Instructions]
View Software Version - Apple® iPhone® 4
[Device-Specific Instructions]
Restarting the Operating System - Macintosh
[Device-Specific Instructions]
Why won't my device turn back on after an update?
[Community]
Evening. I finished doing the latest update about 2 hours ago. My phone had been sitting there on the table for the duration and I had looked at it and it was working, But I just went to leave and it seemed to be powered off. But it wont turn on. I plugged it in, and nothing.. No charge indicator or anything...

SIM Card

Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Do I need a SIM card to activate an iPhone 4?
[Community]
I will need to use an Iphone4 for two week period prior to the iphone7 launch in September.  Does the iphone 4 have a SIM?  If not how do i get one?  What is the process to get the phone working on Verizon?  Any help is appreciated.
How do I unlock my iPhone 4?
[Community]
Does an iPhone 4 need to be unlocked in order to use on a non-Verizon network?
Where do I find the SIM card number on my iPhone 4?
[Community]
I followed the instructions that Verizon has given me (settings>general>about), and it's not in there. I know it has to start with an 89, but I just don't see it anywhere! Does anyone else know where else it can possibly be without having to take the phone apart?
Where is the SIM card on an iPhone 4?
[Community]
I received a replacement phone and have not been able to activate it. Instructions say switch out the sim card, but i dont know how to get to it.
Will my iPhone 4 work in Italy?
[Community]
I've had conflicting advise about using my phone in Italy.  The "Global" department told me I had to RENT a phone from them because the iPhone 4 will not work in Italy.  Then I had someone tell me to just turn off "Cellular" and I will be able to use the data plan anywhere there is WiFi. ...

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone®, iPad®, or iPod touch® speaker
[Device-Specific Instructions]
If you can't hear anything from the built-in speaker on your iPhone or iPad, or if the sound is distorted, muffled, intermittent or you hear static or crackling noises, view this info.
Test Microphone - Apple® iOS
[Device-Specific Instructions]
Set Ringtones - Apple® iPhone® 4
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]
Silent Mode - Apple® iPhone® 4
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 4
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone® 4
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - Apple® iPhone® 4
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Determining Message Type - Apple iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
MMS Messaging On/Off - Apple® iPhone® 4
[Device-Specific Instructions]
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Apple® Article - iOS: Using Messages
[Device-Specific Instructions]
Delete Message - Apple® iPhone® 4
[Device-Specific Instructions]
How come I can't text everyone on my contact list with Unlimited Messaging?
[Community]
So i just got an Iphone 4 and i got unlimited texting with it. it will only let me text certain people. why is this happening? help! i tried restoring it but that didnt work.
How do I get my texts to not send as iMessages?
[Community]
My mom had an iPhone 4 and recently got a new Samsung phone. My messaging with her is stuck in iMessage so everytime I text her it will say not delivered then I have to send as text message. How can I fix it to where it always sends as a text message since she no longer has an iPhone?
How do I print texts from an iPhone 4?
[Community]
How can you print texts -Verizon--from an IPhone 4?
I’m having trouble receiving text messages on my iPhone 4. How can I fix this?
[Community]
@OhWow_ImAmazing asked @VZWSupport on Twitter:Q: I’m having trouble receiving text messages on my iPhone 4. How can I fix this? A: As long as there are no network issues in your area, you can try resetting your device. Here are the instructions: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=45596...
Turn SMS On / Off - Apple® iPhone® 4
[Device-Specific Instructions]
Will I be able to call and text during a cruise?
[Community]
I am going on a cruise to the Bahamas in early January and need to be able to make phone calls/texts to/from the states for two days during the trip (Friday & Monday) on my iPhone 4. What is the best, most cost-effective way to do this?

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Can I reset my device?
[Community]
Is there a way to reset the battery?
How Do I Clear My iPhone 4 Before I Give It To Someone?
[Community]
We want to pass on old I-phone 4 phones without sim cards.  How can we make them secure and clean to pass on?
Is there a warranty on my new device?
[Community]
is there any warranty on new iphone 4?
Set Up Printing - Apple® iPhone® 4
[Device-Specific Instructions]
What is the little red light above the speaker?
[Community]
my iPhone 4 was over heated but then the screen went white then black and was still hot. now its wont come on!!! Can someone tell me whats wrong with my phone ?

Verizon Messages (Message+)

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Apple® iPhone® 4
[Device-Specific Instructions]
Turn VoiceOver On/Off - Apple® iOS®
[Device-Specific Instructions]
If you are having difficulty seeing items on your device's screen and would like to have them spoken, follow these instructions. For other issues you are having with your device, visit our Troubleshooting Assistant on vzw.com.
Use Guided Access - Apple® iPhone® 4
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Apple® iPhone® 4
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Reset Network Settings - Apple® iPhone® 4
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPhone® 4
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Apple® iPhone® 4
[Device-Specific Instructions]
Remove Wi-Fi Connection - Apple® iPhone® 4
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Can I use an iPhone4 with versizon after purchasing and using it in Japan?
[Community]
I have an iPhone that I bought and used in Japan with Softbank.  am moving to the states again soon. can I use my iPhone with verizon when I come back?
Can an iPhone 4 be used as a CDMA device?
[Community]
I recently got a cracked screen fixed only to have a phone returned that no longer connects to the cellular data network. So I was curious if I would be able to use it as a Straight Talk? I keep getting different answers; my phone has no SIM card, as far as I'm aware but I'm a dunce when it comes to that...
How do I connect to my Wi-Fi???
[Community]
My IPhone will not connect to my home network. The it comes up with the message unable  to connect to network. My home network is a secure network and I have a password but my phone isn't asking for the password to connect. What should I do?
How do I reconnect my wi-fi?
[Community]
My Wi fi disconnected and will not reconnect

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