Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s Plus
Samsung Galaxy S7
Apple® iPhone® 6s
Samsung Galaxy S® 5
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Apple® iPhone® 5s
Samsung Galaxy S7 edge
DROID TURBO 2
Samsung Galaxy S® 4
Samsung Galaxy Note5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note® 4
Apple® iPhone® 5c
Verizon Ellipsis™ 7
Samsung Galaxy J3 V
Ellipsis™ Jetpack® MHS800L
Apple® iPhone® SE
Droid Turbo in Ballistic Nylon
Samsung 3G Network Extender
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Droid Turbo by Motorola
DROID MAXX by MOTOROLA
Google Pixel
LG G5
Verizon Ellipsis® 8
Apple® iPad® 2
LG G4™
Moto Z Force Droid Edition
LG G3
Samsung Galaxy J3 (2016)
Samsung Galaxy J1™ Prepaid
Samsung Galaxy Core Prime™
Samsung Gusto® 3
LG Revere® 3
Apple® iPhone® 4s
Apple® iPhone® 4
Google Pixel XL
LG Cosmos™ 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Verizon MiFi® 4G LTE Global USB Modem U620L
Samsung Galaxy S6 edge +
Samsung Galaxy S® 6 edge
LG V10™
Samsung 4G LTE Network Extender
Verizon Wireless Home Phone
Samsung Galaxy Note® 3
Samsung Galaxy S® III
Hum by Verizon
Pantech 4G LTE Global USB Modem UML290
LG G Vista
DROID MAXX 2
LG Optimus Zone™ 3 Prepaid
Verizon LTE Internet and Home Phone
HTC Desire® 526
Stylo™ 2 V
GizmoGadget™ by LG
GizmoPal™
DROID MINI by MOTOROLA
Casio G'zOne Commando®
DuraForce PRO with Sapphire Shield
V20™
DROID RAZR M by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note7
Brigadier™ by Kyocera
Samsung Convoy® 4
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DuraXV
Verizon Ellipsis® 10
Samsung Convoy™ 3
Moto Z Droid Edition
GizmoPal® 2 by LG
LG G2
Verizon 4G LTE Broadband Router
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Casio G'zOne Commando® 4G LTE
Moto G™ by Motorola
Verizon 4G LTE USB Modem 551L
HTC Desire® 530
Ellipsis™ Jetpack® MHS815L
LG Extravert™ 2
Casio G'zOne Ravine® 2
LG G Pad 8.3 LTE
HTC One® (M8)
LG Octane™
Verizon 4G LTE USB Modem UML295
DROID ULTRA by MOTOROLA
Moto G Play
Samsung Galaxy Note® II
HTC One M9
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Galaxy S® 4 mini
Samsung Gusto® 2
LG K4™ LTE
Sony Xperia® Z3v
Galaxy Note® Edge
Samsung Galaxy Tab® 2 (10.1)
Samsung Convoy™ 2
DROID TURBO 2 - Designed by You
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
Gear S2
Verizon Wireless AirCard® 595
DROID INCREDIBLE 4G LTE by HTC
Samsung Intensity™ II
BlackBerry® Bold™ 9930 smartphone
LTE Internet (Installed)
LG Exalt™
PRIV™ by BlackBerry®
Galaxy Tab E
iPad® Air 2
Samsung Brightside™
Nexus 6
Nokia Lumia 928
Galaxy Tab E (8.0)
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Gear S®
Samsung Galaxy Tab S2
HTC Desire® 626
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Kyocera DuraXV+
Moto X™ (2nd Gen.)
Samsung Galaxy Tab® 2 (7.0)
Moto X™ by Motorola
Microsoft Surface 3
HTC 10™
DROID RAZR by MOTOROLA
LG Terra™
Moto E™ Prepaid
LG Revere®
LG Optimus Zone™ 2 Prepaid
Apple® iPad® mini with Retina display
ZenPad™ Z10
LG Exalt™II
HTC One®
LG Optimus Exceed™ 2
LG Cosmos™ 2
Transpyre™ Prepaid
iPad Pro™ (9.7-inch)
Samsung Intensity™ III
G Pad™ 10.1 LTE
BlackBerry Classic
Samsung Convoy™
LG Accolade™
Pantech Breakout™
Apple® iPad® Air™
LG Revere® 2
DROID RAZR MAXX HD by MOTOROLA
ZenPad™ Z8
Samsung Galaxy S® III mini
Verizon Wireless USB760 Modem
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Gusto®
Ellipsis® Kids
HTC One® (M8) for Windows®
Nokia Lumia Icon
LG enV®3
LG Vortex™
LG G Pad™ X8.3
Motorola RAZR V3m
DROID INCREDIBLE 2 by HTC
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab® (10.1)
DROID RAZR MAXX by MOTOROLA
DROID DNA by HTC
G Pad™ 7.0 LTE
BlackBerry® Z10 smartphone
BlackBerry® Q10 smartphone
Lancet™
Verizon Ellipsis™ 8 HD
Apple® iPad® mini
Casio G'zOne Ravine®
Lancet™ for Android™
Enact™ by LG
Spectrum™ 2 by LG
LG VX8300
Apple® iPad® with Wi-Fi + 4G
iPad® mini 4
Samsung Haven™
LG Cosmos™
Lucid™3 by LG
Motorola XOOM™ 4G LTE
Motorola MOTO™ W755
Dell™ Vostro™ V13 Laptop
Nokia 2366i
DROID RAZR HD by MOTOROLA
DROID BIONIC by MOTOROLA
Motorola Barrage™
Watch Urbane™ 2nd Edition LTE
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
Samsung Galaxy Tab® 4 (8.0)
Pantech Hotshot™
BlackBerry® Z30 smartphone
LG enV®2
Samsung Galaxy™ Stratosphere™ II
Samsung Galaxy Camera®
Delphi Connect with 4G LTE Mobile Hotspot
DROID 4 by MOTOROLA
Lucid™ by LG
Samsung Intensity™
Apple® iPad® with Retina display
HTC One® max
DROID X by MOTOROLA
LG Migosm
DROID X2 by MOTOROLA
BlackBerry® Pearl™ Flip 8230 smartphone
Samsung Galaxy Stellar™
Verizon Converged VOIP Device
LG enV® TOUCH
Samsung Galaxy Note® 10.1
HTC One® remix
Hydro ELITE by KYOCERA
Samsung Alias™ 2
Nokia Lumia 2520
Samsung Smooth™
Samsung Illusion™
LG VX5500
Samsung Galaxy Note® Pro
BlackBerry® Tour™ 9630 smartphone
Verizon Wireless UMW190 Global USB Modem
Samsung Knack™
Pantech Jest™ 2
LG Cosmos™ Touch
Lucid™2 by LG
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Intuition™ by LG
Windows Phone 8X by HTC
DROID CHARGE by SAMSUNG
Verizon GizmoTab™
Verizon MiFi™2200 Intelligent Mobile Hotspot
Samsung Gear S2 classic
Samsung Fascinate™
Sony Xperia® Z2
Verizon Wireless AirCard® 595U USB Modem
LG Extravert™
Samsung ATIV SE™
Samsung Galaxy Tab® S
HP Elite x2 1012
Verizon Wireless UM175 USB Modem
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Perception™
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
BlackBerry® Curve™ 8330 smartphone
Motorola W385
LG VX5400
LG Optimus Zone™
Samsung Galaxy™ Stratosphere™
Verizon Wireless USB720 Modem
Casio G'zOne Rock™
iPad® mini 3
Samsung SCH-u340
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Galaxy Legend™
Google Nexus 7
Moto X™ - Designed by You (2nd Generation)
BlackBerry® Storm2™ 9550 smartphone
DROID 3 by MOTOROLA
HTC Desire® 612
Samsung Galaxy Tab® (7.7)
Samsung ATIV Odyssey™
HTC Rhyme™
LG VX8360
Pantech Marauder™
HP Spectre x2
DROID INCREDIBLE by HTC
Samsung Galaxy View
Casio G'zOne Brigade®
Samsung Reality™
Jetpack® MiFi® 7730L
Samsung Juke
Verizon Wireless G'zOne Type-S
DROID 2 by MOTOROLA
LG Dare™
Samsung Alias™
LG Ally™
Pantech Caper™ Prepaid
Delphi Connect
Verizon Wireless USB727 Modem
LG Voyager™
LG VX8350
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless UM150 USB Modem
BlackBerry® Curve™ 9330 smartphone
Apple® iPad®
Spartan GoCam™
Verizon Wireless Escapade®
LG Chocolate® Touch
HTC Rezound™
Revolution™ by LG
Motorola Adventure™ V750
Spectrum™ by LG
Samsung SCH-u410
LG VX5300
Moto X™ - Designed by You
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Sharp KIN™ ONE
Luge™ by Motorola Prepaid
Sierra Wireless AirCard® 555D
BlackBerry® Curve™ 8530 smartphone
LG VX5200
Motorola MOTO™ VU204
Verizon Wireless CDM8975
Verizon Wireless Coupe™
Samsung Omnia® II
Samsung SCH-u430
Motorola E815
Verizon Wireless PC5750 PC Card
Samsung SCH-a870
LG Chocolate®
LG VX3200
Pantech Crux™
Casio G'zOne Ravine® 2 Non-Camera
Sony Xperia® PLAY
Samsung SCH-u540
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Salute™
Pantech PN-210
DROID PRO by MOTOROLA
Motorola V325
LG VX8700
G'zOne Boulder™ Black and Silver
Sierra Wireless AirCard® 580
LG Optimus Exceed™
Motorola MOTOKRZR K1m
Samsung SCH-a930
Motorola XOOM™
Samsung N150 Netbook
HTC Trophy™
BlackBerry® Torch™ 9850 smartphone
Casio EXILIM
Samsung Gem™
BlackBerry® Curve™ 9370 smartphone
DROID XYBOARD 8.2 by MOTOROLA
HP® Mini 1151NR Netbook
LG enV®
LG VX8100
LG Versa™
Samsung SCH-a650
Verizon Wireless Razzle™
Motorola CITRUS™
LG VX6100
LG Clout™
Motorola W315
LG Enlighten®
BlackBerry Classic Non-Camera
Samsung Rogue™
Samsung Continuum™
Samsung Zeal™
LG Chocolate® 3
LG VX3300
DROID R2D2 by MOTOROLA
BlackBerry® 8830 World Edition smartphone
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
Motorola Entice™
Samsung SCH-a950
Gateway® LT2016u Netbook
Samsung Trance™
Motorola MOTO Q™ 9c
Nokia 2705 Shade™ Non-Camera
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Samsung Glyde™
Verizon Wireless CDM 7075
Samsung SCH-a850
HTC Touch Pro™
HP® Mini 311-1037NR Netbook
Motorola Rival™
HP® Pavilion dm1-2010nr Entertainment Notebook
Motorola DEVOUR™ with MOTOBLUR™
Pantech PN-215
Samsung Sway™
Motorola RAZR V3m in Gray
LG Fathom®
Verizon Wireless CDM8950
Nokia 7705 Twist™
Kyocera KX414
Verizon Wireless PN-300
Motorola V325i
Motorola Krave™ ZN4
Motorola MOTO™ Z6c World Edition
HTC Ozone™ with TALKS™ for Verizon Wireless
Verizon Wireless USB1000 Global USB Modem
LG VX9400
Kyocera KPC650
Sharp KIN™ TWO
Nokia 6205
LG VX4500
HTC Merge®
Verizon Wireless Adamant™
DROID ERIS by HTC
Samsung Omnia®
LG Glance™
Nokia 7205 Intrigue™
Nokia 2128i
Kyocera SE47
Kyocera KX2
Samsung i700 Pocket PC
Samsung SCH-a310
LG VX4700
Kyocera KX1v
BlackBerry® Curve™ 9310 smartphone
Kyocera KX444
Verizon AD3700 Global USB Modem
Samsung SCH-a670
Sharp KIN™ TWOm
Verizon Wireless Blitz® Prepaid
Nokia 6236i
LG VENUS™
Samsung SCH-u620
Nokia 2605 Mirage
Jest™
Motorola RAZR V3c
Verizon Wireless U630 PC Card
Kyocera K323
Motorola V265
Kyocera K404
Nokia 2705 Shade™
Motorola Rapture™ VU30
HP® Mini 210-1076NR Netbook
Samsung SCH-a795
Samsung SCH-i730
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
Galaxy J7 V
Motorola V276
Samsung SCH-a630
Motorola MOTO™ Z6cx World Edition without Camera
Nokia 6315i
Motorola MOTO Q™ music 9m
Motorola T720
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Hum×
Pantech PN-820
Motorola Q™
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Samsung Saga™
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Verizon Wireless XV6600 without Camera
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola T300p
Motorola V710
Nokia 6305i
Apple® iPad® (9.7-inch)
Samsung SCH-a790
LG VX6000
LG VX2000
HP® Mini 110-3098NR Netbook
Samsung i600 Smartphone
Motorola V60p
Verizon KPC680 ExpressCard®
Nokia 3589i
Motorola C343
HP® Pavilion dm1-3010nr Notebook
Verizon Wireless V640
Samsung SCH-a990
Motorola T730
Samsung SCH-a530
Sharp KIN™ ONEm
Nokia 2285
Motorola V120e
Samsung Gleam®
LG G6™
Nokia 6215i
Nokia 6015i Prepaid
Motorola A840
LG VX4650
LG V
Watch Sport™
Samsung Renown™
Motorola MOTOSLVR L7C
BlackBerry® 7250
Samsung SCH-u550
Samsung SCH-a890
Samsung SCH-i760
LG K20™ V
Verizon Wireless V740 ExpressCard
Samsung SCH-a970
Samsung SCH-i830
HTC Apache XV6700
Motorola V65p

Accessories

Initial Setup - Apple® Watch
[Device-Specific Instructions]
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Restart / Soft Reset - Apple® Watch
[Device-Specific Instructions]
Add Apps - Apple® Watch
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Apple® Watch
[Device-Specific Instructions]
A factory data reset clears all data and restores it to default settings and may help with: can't tap items on the screen, apps freezing/crashing/hanging, device freezes / locks up/ runs slow / won't charge/sync.
Manually Pair - Apple® Watch
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Apple® Watch
[Device-Specific Instructions]
Install System Updates - Apple® Watch
[Device-Specific Instructions]

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activating and Setting Up iPhone® 5 - Existing Verizon Wireless Customers
[How to Use Guide]
Activating and Setting Up iPhone® 5 - Existing Verizon Wireless Customers
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Activation and Shipping Guide: iPhone® 5, 4S or 4
[How to Use Guide]
Instructions on activating a replacement iPhone® 5, 4S or 4 and shipping your defective device back to us.
Move to iOS® App for Android™
[Device-Specific Instructions]
Can I activate an iPhone 5 from Europe?
[Community]
Forgive me. Coming from Europe but bringing an unlocked iPhone 5 that was purchased at an American Apple store. Maybe I miss it, but I wanted to purchase a nano sim for it on Verizon. Is this not possible? I see options to purchase phones with orepaid sim, but I do not see just sim. Can anyone help me...
Can I activate an iPhone 5 from home?
[Community]
i have a galaxy that i dropped broke the screen and i cant get into the phone at all a friend gave me their old iphone 5 and i was wondering how to activate it from home?
Can I activate my device from Brazil?
[Community]
when I activate my verizon iphone asks the numbers and do not own because I live in Brazil. How do I activate my device? How to request unblocking?
Can I use another carrier's iPhone 5 with Verizon Wireless?
[Community]
I have an iPhone 4. Someone has given me a used iPhone 5. The carrier shows as AT&T. Can I easily change that to Verizon and add this device to my Verizon Wireless account and keep my phone number?
Can I use my T-Mobile iPhone 5 on Verizon Wireless?
[Community]
My iPhone 5 from T-Mobile is in excellent shape, and I'd like to start using in on my Verizon account. Will the phone work? And if it will work, any idea how I might accomplish this? Do I have to go to a store?
Can I used a sprint iPhone 5 on Verizon network?
[Community]
i want to put it on the Verizon network

Alerts & Reminders

Manage Audio Alerts - Apple® iPhone® 5
[Device-Specific Instructions]
Reminders - Apple® iPhone® 5
[Device-Specific Instructions]

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Display Icons - Apple® iPhone® iOS 6
[Device-Specific Instructions]
Remove Connected Device - My Verizon
[Device-Specific Instructions]
Update Carrier Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Notification Center - Apple® iPhone® 5
[Device-Specific Instructions]
Device FAQs
[FAQs]
Get answers to general device questions, including insurance, loss, updates and activation.
iPhone 5 FAQs
[FAQs]
Learn about iPhone 5, including features, how to buy and more.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Battery Inserting/Removing - Apple® iOS
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 5
[Device-Specific Instructions]
Battery Percentage - Apple® iPhone® 5
[Device-Specific Instructions]
Can I replace the battery on my device?
[Community]
Need to replace my battery. Want to keep my phone. Is this possible with an iphone 5? (16 gb black)
Can the iPhone 5 be charged on a 220 volt current?
[Community]
Can the iPhone 5 be charged on 220 volt current ?

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Does the iPhone5 have a "Trusted Bluetooth Device" setting?
[Community]
My system administrator is enforcing a PIN screen lock policy.  My droid has a "Trusted Bluetooth Device" setting which unlocks the phone automatically when within range of a paired device.  Does the iPhone5 with iOS7.1 have a similar option?

Calendar

Manage Calendar Events - Apple® iPhone® 5
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone® 5
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Placing an International Call
[Device-Specific Instructions]
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Place a Conference Call - Apple® iPhone® 5
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Call a Number - Apple® iPhone® 5
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Can I call over Wi-Fi from an area with limited service?
[Community]
I am in an area with little to no verizon service, can I call over WiFi? If so, how
How can I see calls I have made on my iPhone 5?
[Community]
I need to see the phone calls I made on March 10th.  Is there a way to do that from my iPhone 5
How do I make an international call on an iPhone 5?
[Community]
I need instruction for international call for my apple 5 thanks
How do I stop my device from dropping calls?
[Community]
I live in Canada (near US border - Detroit) and my Verizon phone keeps dropping my calls when my Iphone5 switches between the US and Canadian cell towers...is there a fix?
Plus (+) Dialing - Apple® iPhone® 5
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 5
[Device-Specific Instructions]
Why are my calls going straight to voicemail?
[Community]
Incoming calla are going directly into voicemail.  Also, I get no alerts for texts or email.
Why does my iPhone 5 keep randomly making calls on its own?
[Community]
iphone 5 keeps randomly making calls on its own

Camera, Photos & Videos

Camera Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Play a Video - Apple® iPhone® 5
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Move to iOS® App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Apple® iPhone®
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. If you are having other issues with your device, visit our Troubleshooting Assistant on vzw.com.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Add a Contact - Apple® iPhone® 5
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone® 5
[Device-Specific Instructions]
Can I unsync Facebook contacts with the personal contact list on my phone?
[Community]
Hello, Is it possible to unsync my iPhone 5 personal contacts with my Facebook contacts? I really do not need duplicate or strangers info in my contact list.
Edit a Contact - Apple® iPhone® 5
[Device-Specific Instructions]
How do I restore contacts on an iPhone 5?
[Community]
I recently switched an e-mail account on my iPhone 5 and lost all my notes and contacts. How do I restore my contacts from Verizion Backup Assistant?
How do I save my contacts to a Verizon storage account?
[Community]
How do I go about storing my contacts from my iphone on to a Verizon contact storage account?
Why can't I find my contacts that were stored in my iCloud?
[Community]
I have lost my contacts from icloud. I received a replacement phone. I followed all instructions. But when it came to my contacts I cannot seem to view them. I have restored my back up several times. When restoration is done, I do see all my contacts but then they go MIA within secs. I also used the backup...
Why can't I see all my contacts?
[Community]
My Contacts list is all screwed up.  There's only a few contacts visible on the contact list on my phoneunder each letter of the alphabet.  However, I can get contacts no longer visible on the list via Siri. Any ideas? Title edited for brevity. Message was edited by: Admin Moderator...

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - Apple® iPhone® 5
[Device-Specific Instructions]
Manage Data Usage - Apple® iPhone® 5
[Device-Specific Instructions]
How can I see what is using my data?
[Community]
Since I upgraded my iphone 5 phone to IOS 10,my data usage has exploded.  What should I look for eating the data?
If I have two iPhones on different accounts with different numbers that share the same email addess, do they share data usage?
[Community]
If I have 2 i phones on separate accounts with different numbers but share the same email addess, do they share data usage?
Why does my my iPhone 5 use data when I am sleeping or at work?
[Community]
Sometimes .5 to 1 gig of data is used at times when phone is not being used, eg. 3AM in the morning when I'm sleeping, 9AM when I'm at work and haven't used the phone all day etc., this happened until it ran up to 10 gig of data and I was charged overages.  I had to reduce plan and purchase the app...

Date & Time

Date and Time Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
Why is my device's time zone stuck in CST after driving into MST?
[Community]
Yesterday I drove across country and the time zone change was delayed when we drove from Eastern standard time into central standard time. Now I'm in mountain time and the phone is still stuck on central time. I can't figure out how to get it to update.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Check for Water Damage - Apple®
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View Mac Address - Apple® iPhone® 5
[Device-Specific Instructions]
View PRL / ERI ID - Apple® iPhone® 5
[Device-Specific Instructions]
View Phone Info - Apple® iPhone® 5
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
How do I restore my phone number?
[Community]
An upgrade to IOS 9.X on my iPhone5 launched automatically. The upgrade failed mid way due to low battery. As a result, the relationship between my device and Verizon Phone Number no longer exists. In Settings > Phone, the My Number line shows "Unknown". Any ideas how to restore that relationship?...
View Phone Number - Apple® iPhone® 5
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
Spotlight Search - Apple® iPhone® 5
[Device-Specific Instructions]

Device Settings

View Roaming Carrier - Apple® iPhone® 5
[Device-Specific Instructions]
Reset All Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Turn Handoff On/Off - Apple® iPhone® 5
[Device-Specific Instructions]
Backlight - Apple® iPhone® 5
[Device-Specific Instructions]
Airplane Mode - Apple® iPhone® 5
[Device-Specific Instructions]
How can I see what is using my data?
[Community]
Since I upgraded my iphone 5 phone to IOS 10,my data usage has exploded.  What should I look for eating the data?
How do I stop my device from ringing randomly?
[Community]
Has anyone experienced their iPhone randomly ringing when there is no identifiable incoming call? This has been happening for days on my iPhone 5. It's frustrating!
How do I unlock an iPhone 5s?
[Community]
I am considering upgrading to an iPhone 5s from my iPhone 4s.  I want to be able to use it overseas with a SIM card from another country (Spain, primarily).  What must I do to have the phone unlocked?
Restriction Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Turn Handoff On / Off - Apple® iPhone® 5
[Device-Specific Instructions]
Why don't I see the phone icon on my device?
[Community]
When I turn on my iPhone 5, I see the green phone icon but no task bar and dial pad. It automatically goes to Voicemail tab. Any suggestions on how fix the problem?

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Remove an Email Account - Apple® iPhone® 5
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Fetch New Data - Apple® iPhone® 5
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Apple® iPhone® 5
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Email Messages - Apple® iPhone® 5
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Reset Location Warnings - Apple® iPhone® 5
[Device-Specific Instructions]
Add Layers (Maps) - Apple® iPhone® 5
[Device-Specific Instructions]

Home Screen

Display Icons - Apple® iPhone® 5
[Device-Specific Instructions]
How do I get my home screen to rotate?
[Community]
The display on my iPhone has stopped changing from vertical  to horizontal when I rotate the phone.  I only get a vertical display.  I have turned the phone off and restarted it, but it makes no difference.
View Home Screen Panels - Apple® iPhone® 5
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up Personal Hotspot - Apple® iPhone® 5
[Device-Specific Instructions]
How do I set up a temporary hot spot?
[Community]
I have an iphone 5 and want to set up a temporary hotspot when I need it? How do I do this?
How do Iset up a mobile hotspot on my iPhone 5?
[Community]
how do i set up mobile hotspot on iPhone 5 7os?

Keyboard

Keyboard Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Turn Voice Input On/Off - Apple® iOS
[Device-Specific Instructions]
You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Apple® iPhone® 5
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check Memory - Apple® iPhone® 5
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Apple article - Latest iTunes® Version
[Device-Specific Instructions]
Play Music Files - Apple® iPhone® 5
[Device-Specific Instructions]

Operating System & Software

Software Update: Apple iPhone 5
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 5.
Install System Updates - iTunes®
[Device-Specific Instructions]
Recovery Using DFU Mode - Apple® iPhone®
[Device-Specific Instructions]
To change Personal Hotspot settings, like the Wi-Fi password, on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
iOS Updates - Apple® iPhone® 5
[Device-Specific Instructions]
View Software Version - Apple® iPhone® 5
[Device-Specific Instructions]
Can I undo an attempt to load IOS 7.0 on my device?
[Community]
7 hours ago i made the unfortunate decision to go ahead and upgrade to 7.0 on my I5.  after the first attempt failed at the three hour mark and the second attempt failed at the 3.5 hour mark (error message -39-)  my phone is now useless.  i have started the third attempt and it says i have...
Restarting the Operating System - Macintosh
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove SIM Card - Apple® iPhone® 5
[Device-Specific Instructions]
Insert SIM Card - Apple® iPhone® 5
[Device-Specific Instructions]
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
View SIM Card Number - Apple® iPhone® 5
[Device-Specific Instructions]
Unblock SIM PIN - Apple® iPhone® 5
[Device-Specific Instructions]
Can I use a Vodafone nano-sim card in my iPhone 5 without problems?
[Community]
We are going to the UK.  Can we use a Vodafone nano-sim card in an iPhone 5 and 5s?  Do either of these phones need to be unlocked?
Can I use another carrier's iPhone 5 with Verizon Wireless?
[Community]
I have an iPhone 4. Someone has given me a used iPhone 5. The carrier shows as AT&T. Can I easily change that to Verizon and add this device to my Verizon Wireless account and keep my phone number?
How do I activate my iPhone 5?
[Community]
Just bought a barely used Iphone 5 from my friend to transfer my unlimited data plan to.  My Iphone 4 is a CDMA, which doesn't have a SIM card, but the Iphone 5 requires one.  Is there anyway I can make this work without losing my unlimited data plan?
Is there a charge to purchase a Sim card?
[Community]
I purchased an iPhone 5 from an outside retailer, and now I need a nano SIM card, as my current phone takes a micro SIM card.  My question is, will there be a charge for the new SIM card if I take the iPhone to a Verizon store?  An activation fee because it's from another retailer?  How...
What will happen if I switch my Sim Card to a different phone while under contract?
[Community]
Recently, my mom upgraded from an iPhone 5 to an iPhone 6S. The SIM was left in the iPhone 5 but the phone was deactivated, new phone has its new SIM, programmed as the last one was. 1. However the last iPhone still sees Verizon LTE, 3G, etc. Why? What would happen if I tried to use these? 2....
Why do I keep getting a "sim failure" message on my iphone 5?
[Community]
Hi, I keep getting a "sim failure" message on my iphone 5. The apple forum suggests going to airplane mode and back, but that doesn't solve the problem for me. Turning the phone off and then back on seems to work, but only for somewhere between a few minutes and a few hours. I bought the phone directly...
Why does my device keep telling me I don't have a SIM card?
[Community]
My Iphone 5 displays that it does not have a SIM CARD. I have done a reboot on the phone and this only works for a few hours and it displays this message again.

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone®, iPad®, or iPod touch® speaker
[Device-Specific Instructions]
If you can't hear anything from the built-in speaker on your iPhone or iPad, or if the sound is distorted, muffled, intermittent or you hear static or crackling noises, view this info.
Test Microphone - Apple® iOS
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone® 5
[Device-Specific Instructions]
Set Ringtones - Apple® iPhone® 5
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]
Silent Mode - Apple® iPhone® 5
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 5
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - Apple® iPhone® 5
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Voicemail to Text - Apple® iPhone® 5
[Device-Specific Instructions]
Apple® Article - iOS: Using Messages
[Device-Specific Instructions]
Turn SMS On / Off - Apple® iPhone® 5
[Device-Specific Instructions]
Delete Message - Apple® iPhone® 5
[Device-Specific Instructions]
Why can't I send an mms message after turning off wi-fi?
[Community]
I'm trying to conserve data so I turned off Cellular Data from the menu and have been connecting via wifi only. Now, I can't send or receive MMS messages (photos or group texts). Is there a fix for this?
Why can't I send sms messages ?
[Community]
why can i send imessage texts but not sms texts ?When i try to send an sms text ..i get a 'not delivered' message...no error code...imessage works fine...
Why were SMS messages counted against my message allowance?
[Community]
During the Superbowl, I sent a very large number of play-by-play SMS messages to my daughter as she does not have TV. These were all sent while connected to my wifi at home. I now find these were all charged against my message allowance. How may this be corrected?Thanks,Olddoc

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Apple® iPhone® 5
[Device-Specific Instructions]
How do I get my iPhone to start up past the apple screen?
[Community]
My son has I phone 5 and it is just staying on the apple screen what can I do if anything?
My device shut down randomly and will not turn on. Can I reboot it?
[Community]
I arrived at the office, checked personal email on my iPhone 5, set it on vibrate, then went to make a cup of coffee.  When I returned to my desk, I clicked on my phone to check for text messages and............nothing!  My screen is blank and the power button does nothing.  My phone is...
Set Up Printing - Apple® iPhone® 5
[Device-Specific Instructions]
Why Can't People Leave Me A Voice Mail?
[Community]
Whenever someone tries to call my Iphone5s and I don't pick up, or I decline the call - they cannot access voicemail to leave me a message.  They only hear a very annoying, loud 2-tone beeping sound.  I have set up my voice mail and have plenty of storage available.  Any ideas for a fix?  ...

Visual & Hearing Accessibility

TTY Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Guided Access Settings - Apple® iPhone® 5
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Apple® iPhone® 5
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Reset Network Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Turn 4G LTE On / Off - Apple® iPhone® 5
[Device-Specific Instructions]
Verify LTE Advanced Devices
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPhone® 5
[Device-Specific Instructions]
Remove Wi-Fi Connection - Apple® iPhone® 5
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
My iPhone 5 won't connect to 4G, 3G or wifi. What should I do?
[Community]
I'm trying to send texts, emails, even open a website but it's not working. It was working when I went to sleep last night, I woke up in the morning and now it's not working. There hasn't been any damage to the phone. No earthquakes in the middle of the night. I'm not really sure what going on?
Turn Wi-Fi On / Off - Apple® iPhone® 5
[Device-Specific Instructions]
What does "VPN" mean?
[Community]
What does VPN mean on my I phone 5?
Why won't my device connect to my home wi-fi?
[Community]
Can someone please tell me why my iPhone5 will not connect to home wifi, which is proved by Verizon. However other devices will connect (iPod, laptop, & daughters iPhone5). I can be sitting next to my daughter and she will be connected, but I won't. Why???? I have no problems connecting to other wifi...
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