Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Kyocera KX1v
Motorola MOTO Q™ music 9m
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
moto z2 force
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Accessories

Initial Setup - Apple® Watch
[Device-Specific Instructions]
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Restart / Soft Reset - Apple® Watch
[Device-Specific Instructions]
Add Apps - Apple® Watch
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Apple® Watch
[Device-Specific Instructions]
A factory data reset clears all data and restores it to default settings and may help with: can't tap items on the screen, apps freezing/crashing/hanging, device freezes / locks up/ runs slow / won't charge/sync.
Manually Pair - Apple® Watch
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Apple® Watch
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Apple® Watch
[Device-Specific Instructions]
Install System Updates - Apple® Watch
[Device-Specific Instructions]

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activating and Setting Up iPhone® 5 - Existing Verizon Wireless Customers
[How to Use Guide]
Activating and Setting Up iPhone® 5 - Existing Verizon Wireless Customers
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Move to iOS App for Android™
[Device-Specific Instructions]
Can I activate an iPhone 5 from Europe?
[Community]
Forgive me. Coming from Europe but bringing an unlocked iPhone 5 that was purchased at an American Apple store. Maybe I miss it, but I wanted to purchase a nano sim for it on Verizon. Is this not possible? I see options to purchase phones with orepaid sim, but I do not see just sim. Can anyone help me...
Can I activate an iPhone 5 from home?
[Community]
i have a galaxy that i dropped broke the screen and i cant get into the phone at all a friend gave me their old iphone 5 and i was wondering how to activate it from home?
Can I activate my device from Brazil?
[Community]
when I activate my verizon iphone asks the numbers and do not own because I live in Brazil. How do I activate my device? How to request unblocking?
Can I use another carrier's iPhone 5 with Verizon Wireless?
[Community]
I have an iPhone 4. Someone has given me a used iPhone 5. The carrier shows as AT&T. Can I easily change that to Verizon and add this device to my Verizon Wireless account and keep my phone number?
Can I use my T-Mobile iPhone 5 on Verizon Wireless?
[Community]
My iPhone 5 from T-Mobile is in excellent shape, and I'd like to start using in on my Verizon account. Will the phone work? And if it will work, any idea how I might accomplish this? Do I have to go to a store?
Can I used a sprint iPhone 5 on Verizon network?
[Community]
i want to put it on the Verizon network

Alerts & Reminders

Manage Audio Alerts - Apple® iPhone® 5
[Device-Specific Instructions]
Reminders - Apple® iPhone® 5
[Device-Specific Instructions]

Back Up & Transfer Content

Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Display Icons - Apple® iPhone® iOS 6
[Device-Specific Instructions]
Remove Connected Device - My Verizon Website
[Device-Specific Instructions]
Update Carrier Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Internet Connection Speeds
[Device-Specific Instructions]
Notification Center - Apple® iPhone® 5
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Maximize Battery Life - Apple® iOS®
[Device-Specific Instructions]
Battery Inserting / Removing - Apple® iOS
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 5
[Device-Specific Instructions]
Battery Percentage - Apple® iPhone® 5
[Device-Specific Instructions]
Can I replace the battery on my device?
[Community]
Need to replace my battery. Want to keep my phone. Is this possible with an iphone 5? (16 gb black)
Can the iPhone 5 be charged on a 220 volt current?
[Community]
Can the iPhone 5 be charged on 220 volt current ?

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
Does the iPhone5 have a "Trusted Bluetooth Device" setting?
[Community]
My system administrator is enforcing a PIN screen lock policy.  My droid has a "Trusted Bluetooth Device" setting which unlocks the phone automatically when within range of a paired device.  Does the iPhone5 with iOS7.1 have a similar option?

Calendar

Manage Calendar Events - Apple® iPhone® 5
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone® 5
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Place an International Call
[Device-Specific Instructions]
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Place a Conference Call - Apple® iPhone® 5
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Call a Number - Apple® iPhone® 5
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Are there charges for long distance calls?
[Community]
Just went from a corporate account to a personal one. Not sure i I will be charged even though I have unlimited voice time.
Can I call over Wi-Fi from an area with limited service?
[Community]
I am in an area with little to no verizon service, can I call over WiFi? If so, how
How can I see calls I have made on my iPhone 5?
[Community]
I need to see the phone calls I made on March 10th.  Is there a way to do that from my iPhone 5
How do I make an international call on an iPhone 5?
[Community]
I need instruction for international call for my apple 5 thanks
How do I stop my device from dropping calls?
[Community]
I live in Canada (near US border - Detroit) and my Verizon phone keeps dropping my calls when my Iphone5 switches between the US and Canadian cell towers...is there a fix?
Plus (+) Dialing - Apple® iPhone® 5
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 5
[Device-Specific Instructions]
Why are my calls going straight to voicemail?
[Community]
Incoming calla are going directly into voicemail.  Also, I get no alerts for texts or email.
Why does my iPhone 5 keep randomly making calls on its own?
[Community]
iphone 5 keeps randomly making calls on its own

Camera, Photos & Videos

Common Camera Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Unable to Sync with iTunes® - Photos
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
Play a Video - Apple® iPhone® 5
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Move to iOS App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Apple® iPhone®
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. If you are having other issues with your device, visit our Troubleshooting Assistant on vzw.com.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Add a Contact - Apple® iPhone® 5
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone® 5
[Device-Specific Instructions]
Can I unsync Facebook contacts with the personal contact list on my phone?
[Community]
Hello, Is it possible to unsync my iPhone 5 personal contacts with my Facebook contacts? I really do not need duplicate or strangers info in my contact list.
Edit a Contact - Apple® iPhone® 5
[Device-Specific Instructions]
How do I restore contacts on an iPhone 5?
[Community]
I recently switched an e-mail account on my iPhone 5 and lost all my notes and contacts. How do I restore my contacts from Verizion Backup Assistant?
How do I save my contacts to a Verizon storage account?
[Community]
How do I go about storing my contacts from my iphone on to a Verizon contact storage account?
Why can't I find my contacts that were stored in my iCloud?
[Community]
I have lost my contacts from icloud. I received a replacement phone. I followed all instructions. But when it came to my contacts I cannot seem to view them. I have restored my back up several times. When restoration is done, I do see all my contacts but then they go MIA within secs. I also used the backup...
Why can't I see all my contacts?
[Community]
My Contacts list is all ******* up.  There's only a few contacts visible on the contact list on my phoneunder each letter of the alphabet.  However, I can get contacts no longer visible on the list via Siri. Any ideas? Title edited for brevity. Message was edited by: Admin Moderator...

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - Apple® iPhone® 5
[Device-Specific Instructions]
Manage Data Usage - Apple® iPhone® 5
[Device-Specific Instructions]
Does FacTime use data or minutes?
[Community]
Does FaceTime use data or minutes? My husband and I like to FaceTime but we do not have wifi where we are. If it does use data how much? Thank you.
How can I see what is using my data?
[Community]
Since I upgraded my iphone 5 phone to IOS 10,my data usage has exploded.  What should I look for eating the data?
If I have two iPhones on different accounts with different numbers that share the same email addess, do they share data usage?
[Community]
If I have 2 i phones on separate accounts with different numbers but share the same email addess, do they share data usage?
Why does my my iPhone 5 use data when I am sleeping or at work?
[Community]
Sometimes .5 to 1 gig of data is used at times when phone is not being used, eg. 3AM in the morning when I'm sleeping, 9AM when I'm at work and haven't used the phone all day etc., this happened until it ran up to 10 gig of data and I was charged overages.  I had to reduce plan and purchase the app...

Date & Time

Date and Time Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
Why is my device's time zone stuck in CST after driving into MST?
[Community]
Yesterday I drove across country and the time zone change was delayed when we drove from Eastern standard time into central standard time. Now I'm in mountain time and the phone is still stuck on central time. I can't figure out how to get it to update.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View Mac Address - Apple® iPhone® 5
[Device-Specific Instructions]
View PRL / ERI ID - Apple® iPhone® 5
[Device-Specific Instructions]
View Phone Info - Apple® iPhone® 5
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
How do I restore my phone number?
[Community]
An upgrade to IOS 9.X on my iPhone5 launched automatically. The upgrade failed mid way due to low battery. As a result, the relationship between my device and Verizon Phone Number no longer exists. In Settings > Phone, the My Number line shows "Unknown". Any ideas how to restore that relationship?...
View Phone Number - Apple® iPhone® 5
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
Spotlight Search - Apple® iPhone® 5
[Device-Specific Instructions]

Device Settings

View Roaming Carrier - Apple® iPhone® 5
[Device-Specific Instructions]
Reset All Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Turn Handoff On/Off - Apple® iPhone® 5
[Device-Specific Instructions]
Adjust Backlight - Apple® iPhone® 5
[Device-Specific Instructions]
Airplane Mode - Apple® iPhone® 5
[Device-Specific Instructions]
How can I see what is using my data?
[Community]
Since I upgraded my iphone 5 phone to IOS 10,my data usage has exploded.  What should I look for eating the data?
How do I remove the lock icon from the top right corner of my device?
[Community]
Hi, I have this little icon of a lock with an arrow around it in the top right corner of my phone. Don't know how it got there, what it means or how I can remove it. Any help?
How do I stop my device from ringing randomly?
[Community]
Has anyone experienced their iPhone randomly ringing when there is no identifiable incoming call? This has been happening for days on my iPhone 5. It's frustrating!
How do I unlock an iPhone 5s?
[Community]
I am considering upgrading to an iPhone 5s from my iPhone 4s.  I want to be able to use it overseas with a SIM card from another country (Spain, primarily).  What must I do to have the phone unlocked?
Restriction Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Turn Handoff On / Off - Apple® iPhone® 5
[Device-Specific Instructions]
Why don't I see the phone icon on my device?
[Community]
When I turn on my iPhone 5, I see the green phone icon but no task bar and dial pad. It automatically goes to Voicemail tab. Any suggestions on how fix the problem?

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Fetch New Data - Apple® iPhone® 5
[Device-Specific Instructions]
Remove an Email Account - Apple® iPhone®
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Apple® iPhone® 5
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - Apple® iPhone® 5
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Reset Location Warnings - Apple® iPhone® 5
[Device-Specific Instructions]
Add Layers (Maps) - Apple® iPhone® 5
[Device-Specific Instructions]

Home Screen

Display Icons - Apple® iPhone® 5
[Device-Specific Instructions]
How do I get my home screen to rotate?
[Community]
The display on my iPhone has stopped changing from vertical  to horizontal when I rotate the phone.  I only get a vertical display.  I have turned the phone off and restarted it, but it makes no difference.
My iphone froze and on screen swipes and selections do not work. What should I do?
[Community]
My phone had 2 apps open. Facebook and phone favorites.  Now I can't get into the iphone with a swipe and I can't do anything thing on screen including shutting the phone off then starting over.  It's totally not functional. Apple
View Home Screen Panels - Apple® iPhone® 5
[Device-Specific Instructions]

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up Personal Hotspot - Apple® iPhone® 5
[Device-Specific Instructions]
How do I set up a temporary hot spot?
[Community]
I have an iphone 5 and want to set up a temporary hotspot when I need it? How do I do this?
How do Iset up a mobile hotspot on my iPhone 5?
[Community]
how do i set up mobile hotspot on iPhone 5 7os?

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Apple® iPhone® 5
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Turn Off Passcode - Apple® iPhone® 5
[Device-Specific Instructions]
Unlock the Device - Apple® iPhone® 5
[Device-Specific Instructions]
Apple® Article - Using a Passcode
[Device-Specific Instructions]
Phone Lock - Apple® iPhone® 5
[Device-Specific Instructions]
How do I remove the lock icon from the top right corner of my device?
[Community]
Hi, I have this little icon of a lock with an arrow around it in the top right corner of my phone. Don't know how it got there, what it means or how I can remove it. Any help?

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check Memory - Apple® iPhone® 5
[Device-Specific Instructions]
Format SD Card via PC
[Device-Specific Instructions]

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Apple® iPhone® 5
[Device-Specific Instructions]

Operating System & Software

Software Update: Apple iPhone 5
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 5.
Install System Updates - iTunes®
[Device-Specific Instructions]
iOS Updates - Apple® iPhone® 5
[Device-Specific Instructions]
View Software Version - Apple® iPhone® 5
[Device-Specific Instructions]
Can I undo an attempt to load IOS 7.0 on my device?
[Community]
7 hours ago i made the unfortunate decision to go ahead and upgrade to 7.0 on my I5.  after the first attempt failed at the three hour mark and the second attempt failed at the 3.5 hour mark (error message -39-)  my phone is now useless.  i have started the third attempt and it says i have...
Restarting the Operating System - Macintosh
[Device-Specific Instructions]
What is the "carrier phone update" notification?
[Community]
When open my iPhone I get pop up message that says "carrier phone update". Is this message come from Verizon?

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove SIM Card - Apple® iPhone® 5
[Device-Specific Instructions]
Insert SIM Card - Apple® iPhone® 5
[Device-Specific Instructions]
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
View SIM Card Number - Apple® iPhone® 5
[Device-Specific Instructions]
Unblock SIM PIN - Apple® iPhone® 5
[Device-Specific Instructions]
Can I use a Vodafone nano-sim card in my iPhone 5 without problems?
[Community]
We are going to the UK.  Can we use a Vodafone nano-sim card in an iPhone 5 and 5s?  Do either of these phones need to be unlocked?
Can I use a local SIM card in Peru & Chile?
[Community]
We live in USA but are visiting Peru & Chile. Friends who have done the trip purchased a SIM for use on the trip. Can I do that for my iPhone 5? On trips to Europe we purchased an International plan but quickly used up the data. The SIM offers unlimited data.
Can I use an iPhone 5 Sim card in an iPhone 7?
[Community]
Can I use the Iphone 5 sim card in the Iphone 7?
Can I use another carrier's iPhone 5 with Verizon Wireless?
[Community]
I have an iPhone 4. Someone has given me a used iPhone 5. The carrier shows as AT&T. Can I easily change that to Verizon and add this device to my Verizon Wireless account and keep my phone number?
Do I need to get my iPhone unlocked to use in another country?
[Community]
I have an old iPhone that I'd like to take abroad & insert another country's SIM card.  Do I need to somehow get the phone unlocked?
How do I activate my iPhone 5?
[Community]
Just bought a barely used Iphone 5 from my friend to transfer my unlimited data plan to.  My Iphone 4 is a CDMA, which doesn't have a SIM card, but the Iphone 5 requires one.  Is there anyway I can make this work without losing my unlimited data plan?
How do I unlock my SIM card?
[Community]
How do I unlock  my sim
Is there a charge to purchase a Sim card?
[Community]
I purchased an iPhone 5 from an outside retailer, and now I need a nano SIM card, as my current phone takes a micro SIM card.  My question is, will there be a charge for the new SIM card if I take the iPhone to a Verizon store?  An activation fee because it's from another retailer?  How...
What will happen if I switch my Sim Card to a different phone while under contract?
[Community]
Recently, my mom upgraded from an iPhone 5 to an iPhone 6S. The SIM was left in the iPhone 5 but the phone was deactivated, new phone has its new SIM, programmed as the last one was. 1. However the last iPhone still sees Verizon LTE, 3G, etc. Why? What would happen if I tried to use these? 2....
Why do I keep getting a "sim failure" message on my iphone 5?
[Community]
Hi, I keep getting a "sim failure" message on my iphone 5. The apple forum suggests going to airplane mode and back, but that doesn't solve the problem for me. Turning the phone off and then back on seems to work, but only for somewhere between a few minutes and a few hours. I bought the phone directly...
Why does my device keep telling me I don't have a SIM card?
[Community]
My Iphone 5 displays that it does not have a SIM CARD. I have done a reboot on the phone and this only works for a few hours and it displays this message again.

Sounds, Volume & Audio

Test the Microphone - Apple iOS
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone® 5
[Device-Specific Instructions]
Set Ringtones - Apple® iPhone® 5
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]
Silent Mode - Apple® iPhone® 5
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 5
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - Apple® iPhone® 5
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Determining Message Type - Apple® iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Voicemail to Text - Apple® iPhone® 5
[Device-Specific Instructions]
Turn SMS On / Off - Apple® iPhone® 5
[Device-Specific Instructions]
Delete Message - Apple® iPhone® 5
[Device-Specific Instructions]
How do I backup, archive or mass forward texts?
[Community]
I'm trying to get a copy of all texts from one specific user without having to forward each one individually in emails.  Thanks!
Why can't I send an mms message after turning off wi-fi?
[Community]
I'm trying to conserve data so I turned off Cellular Data from the menu and have been connecting via wifi only. Now, I can't send or receive MMS messages (photos or group texts). Is there a fix for this?
Why can't I send sms messages ?
[Community]
why can i send imessage texts but not sms texts ?When i try to send an sms text ..i get a 'not delivered' message...no error code...imessage works fine...
Why were SMS messages counted against my message allowance?
[Community]
During the Superbowl, I sent a very large number of play-by-play SMS messages to my daughter as she does not have TV. These were all sent while connected to my wifi at home. I now find these were all charged against my message allowance. How may this be corrected?Thanks,Olddoc

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Apple® iPhone® 5
[Device-Specific Instructions]
How do I get my iPhone to start up past the apple screen?
[Community]
My son has I phone 5 and it is just staying on the apple screen what can I do if anything?
My device shut down randomly and will not turn on. Can I reboot it?
[Community]
I arrived at the office, checked personal email on my iPhone 5, set it on vibrate, then went to make a cup of coffee.  When I returned to my desk, I clicked on my phone to check for text messages and............nothing!  My screen is blank and the power button does nothing.  My phone is...
Set Up Printing - Apple® iPhone® 5
[Device-Specific Instructions]
Why Can't People Leave Me A Voice Mail?
[Community]
Whenever someone tries to call my Iphone5s and I don't pick up, or I decline the call - they cannot access voicemail to leave me a message.  They only hear a very annoying, loud 2-tone beeping sound.  I have set up my voice mail and have plenty of storage available.  Any ideas for a fix?  ...

Visual & Hearing Accessibility

TTY Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Guided Access Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Turn VoiceOver On/Off - Apple® iOS®
[Device-Specific Instructions]
Turn Assisted Dialing On / Off - Apple® iOS
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Apple® iPhone® 5
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Reset Network Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Turn 4G LTE On / Off - Apple® iPhone® 5
[Device-Specific Instructions]
Verify LTE Advanced Devices
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPhone® 5
[Device-Specific Instructions]
Determine Wi-Fi Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Remove Wi-Fi Connection - Apple® iPhone® 5
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
My iPhone 5 won't connect to 4G, 3G or wifi. What should I do?
[Community]
I'm trying to send texts, emails, even open a website but it's not working. It was working when I went to sleep last night, I woke up in the morning and now it's not working. There hasn't been any damage to the phone. No earthquakes in the middle of the night. I'm not really sure what going on?
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Apple® iPhone® 5
[Device-Specific Instructions]
What does "VPN" mean?
[Community]
What does VPN mean on my I phone 5?
Why won't my device connect to my home wi-fi?
[Community]
Why my iPhone will not connect to my home wifi tonight as it did this morning?@
Why won't my device connect to my home wi-fi?
[Community]
Can someone please tell me why my iPhone5 will not connect to home wifi, which is proved by Verizon. However other devices will connect (iPod, laptop, & daughters iPhone5). I can be sitting next to my daughter and she will be connected, but I won't. Why???? I have no problems connecting to other wifi...

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