Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Pixel™, Phone by Google
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Pixel™ XL, Phone by Google
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Toyota Connected Car
Motorola C333
Jest™
KYOCERA DuraXVLTE
Motorola V60p
Lexus Connected Car
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™
ZTE Blade™ Vantage Prepaid
Google Pixel 2
Google Pixel 2 XL
LG V30®

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
View Signal Strength - Apple® Watch
[Device-Specific Instructions]
Volume Controls - Apple® Watch
[Device-Specific Instructions]

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Activating Your 4G LTE Phone - Existing Customers
[How to Use Guide]
Setup guide for the 4G LTE Phone
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Activating Your 4G LTE Smartphone
[How to Use Guide]
Follow these instructions to activate your new or Certified Pre-Owned 4G LTE smartphone.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Activating and Setting Up iPhone® 5 - Existing Verizon Wireless Customers
[How to Use Guide]
Activating and Setting Up iPhone® 5 - Existing Verizon Wireless Customers
Move to iOS App for Android™
[Device-Specific Instructions]
Can I activate an iPhone 5 from Europe?
[Community]
Forgive me. Coming from Europe but bringing an unlocked iPhone 5 that was purchased at an American Apple store. Maybe I miss it, but I wanted to purchase a nano sim for it on Verizon. Is this not possible? I see options to purchase phones with orepaid sim, but I do not see just sim. Can anyone help me...
Can I activate an iPhone 5 from home?
[Community]
i have a galaxy that i dropped broke the screen and i cant get into the phone at all a friend gave me their old iphone 5 and i was wondering how to activate it from home?
Can I activate my device from Brazil?
[Community]
when I activate my verizon iphone asks the numbers and do not own because I live in Brazil. How do I activate my device? How to request unblocking?
Can I use another carrier's iPhone 5 with Verizon Wireless?
[Community]
I have an iPhone 4. Someone has given me a used iPhone 5. The carrier shows as AT&T. Can I easily change that to Verizon and add this device to my Verizon Wireless account and keep my phone number?
Can I use my T-Mobile iPhone 5 on Verizon Wireless?
[Community]
My iPhone 5 from T-Mobile is in excellent shape, and I'd like to start using in on my Verizon account. Will the phone work? And if it will work, any idea how I might accomplish this? Do I have to go to a store?
Can I used a sprint iPhone 5 on Verizon network?
[Community]
i want to put it on the Verizon network

Alerts & Reminders

Back Up & Transfer Content

Transfer Your Contacts & Media
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Compare iPhone features. Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Apple® iPhone® 5 Simulator: Changing iPhone's Name
[Interactive Simulation]
Find out how to change the name of your iPhone 5.
Apple® iPhone® 5 Simulator: Getting to Know the Back of Your Device
[Interactive Simulation]
Discover the features on the back of your iPhone 5.
Apple® iPhone® 5 Simulator: Restarting Your Phone
[Interactive Simulation]
Discover how to restart your iPhone 5.
Apple® iPhone® 5 Simulator: Understanding the Device Buttons and Features
[Interactive Simulation]
An interactive map of the Home screen and buttons on your iPhone 5.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Maximize Battery Life - Apple® iOS®
[Device-Specific Instructions]
Battery Inserting / Removing - Apple® iOS
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 5
[Device-Specific Instructions]
Can I replace the battery on my device?
[Community]
Need to replace my battery. Want to keep my phone. Is this possible with an iphone 5? (16 gb black)
Can the iPhone 5 be charged on a 220 volt current?
[Community]
Can the iPhone 5 be charged on 220 volt current ?

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
Apple® iPhone® 5 Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your iPhone 5 with your Bluetooth device.
Does the iPhone5 have a "Trusted Bluetooth Device" setting?
[Community]
My system administrator is enforcing a PIN screen lock policy.  My droid has a "Trusted Bluetooth Device" setting which unlocks the phone automatically when within range of a paired device.  Does the iPhone5 with iOS7.1 have a similar option?

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Place an International Call
[Device-Specific Instructions]
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Place a Voice Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Apple® iPhone® 5 Simulator: Adding a Phone Number as a Contact
[Interactive Simulation]
Discover how to add a numbers as a new contact on your iPhone 5.
Apple® iPhone® 5 Simulator: Blocking a Contact
[Interactive Simulation]
Find out how to block a new contact on your iPhone 5.
Apple® iPhone® 5 Simulator: Changing Call Settings
[Interactive Simulation]
An interactive guide on how to change your call settings on your iPhone 5.
Apple® iPhone® 5 Simulator: Using Your Phone
[Interactive Simulation]
Discover how to use your iPhone 5 to make a call.
Are there charges for long distance calls?
[Community]
Just went from a corporate account to a personal one. Not sure i I will be charged even though I have unlimited voice time.
Can I call over Wi-Fi from an area with limited service?
[Community]
I am in an area with little to no verizon service, can I call over WiFi? If so, how
How can I see calls I have made on my iPhone 5?
[Community]
I need to see the phone calls I made on March 10th.  Is there a way to do that from my iPhone 5
How do I make an international call on an iPhone 5?
[Community]
I need instruction for international call for my apple 5 thanks
How do I stop my device from dropping calls?
[Community]
I live in Canada (near US border - Detroit) and my Verizon phone keeps dropping my calls when my Iphone5 switches between the US and Canadian cell towers...is there a fix?
Voice Dial - Apple® iPhone® 5
[Device-Specific Instructions]
Why are my calls going straight to voicemail?
[Community]
Incoming calla are going directly into voicemail.  Also, I get no alerts for texts or email.
Why does my iPhone 5 keep randomly making calls on its own?
[Community]
iphone 5 keeps randomly making calls on its own

Camera, Photos & Videos

Common Camera Settings - Apple® iPhone® 5
[Device-Specific Instructions]
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Apple® iPhone® 5 Simulator: Switching Between Rear and Front Cameras
[Interactive Simulation]
Learn how to change between front and rear view on your iPhone 5 camera.
Apple® iPhone® 5 Simulator: Capturing a Slo-Mo Video
[Interactive Simulation]
Discover how to capture a Slo-Mo video on your iPhone 5.
Apple® iPhone® 5 Simulator: Capturing a Time-Lapse Video
[Interactive Simulation]
Find out how to capture a Time-Lapse video on your iPhone 5.
Apple® iPhone® 5 Simulator: Capturing a Video
[Interactive Simulation]
Learn how to record a video using your iPhone 5.
Apple® iPhone® 5 Simulator: Editing a Photo
[Interactive Simulation]
See how to edit a photo using your iPhone 5.
Apple® iPhone® 5 Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your iPhone 5.
Camera Settings Support
[Device-Specific Instructions]

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Move to iOS App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Apple® iPhone® 5 Simulator: Adding a Contact
[Interactive Simulation]
See how to add a new contact to your iPhone 5.
Apple® iPhone® 5 Simulator: Adding a Contact to Favorites
[Interactive Simulation]
Learn how to add a contact to your Favorites on your iPhone 5.
Apple® iPhone® 5 Simulator: Adding a Picture to a Contact
[Interactive Simulation]
See how to add a picture to a contact on your iPhone 5.
Apple® iPhone® 5 Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your iPhone 5 without looking at it.
Apple® iPhone® 5 Simulator: Importing and Exporting Contacts
[Interactive Simulation]
Learn how to import and export your contacts on your iPhone 5.
Can I unsync Facebook contacts with the personal contact list on my phone?
[Community]
Hello, Is it possible to unsync my iPhone 5 personal contacts with my Facebook contacts? I really do not need duplicate or strangers info in my contact list.
How do I restore contacts on an iPhone 5?
[Community]
I recently switched an e-mail account on my iPhone 5 and lost all my notes and contacts. How do I restore my contacts from Verizion Backup Assistant?
How do I save my contacts to a Verizon storage account?
[Community]
How do I go about storing my contacts from my iphone on to a Verizon contact storage account?
Why can't I find my contacts that were stored in my iCloud?
[Community]
I have lost my contacts from icloud. I received a replacement phone. I followed all instructions. But when it came to my contacts I cannot seem to view them. I have restored my back up several times. When restoration is done, I do see all my contacts but then they go MIA within secs. I also used the backup...
Why can't I see all my contacts?
[Community]
My Contacts list is all ******* up.  There's only a few contacts visible on the contact list on my phoneunder each letter of the alphabet.  However, I can get contacts no longer visible on the list via Siri. Any ideas? Title edited for brevity. Message was edited by: Admin Moderator...

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Does FacTime use data or minutes?
[Community]
Does FaceTime use data or minutes? My husband and I like to FaceTime but we do not have wifi where we are. If it does use data how much? Thank you.
How can I see what is using my data?
[Community]
Since I upgraded my iphone 5 phone to IOS 10,my data usage has exploded.  What should I look for eating the data?
If I have two iPhones on different accounts with different numbers that share the same email addess, do they share data usage?
[Community]
If I have 2 i phones on separate accounts with different numbers but share the same email addess, do they share data usage?
Why does my my iPhone 5 use data when I am sleeping or at work?
[Community]
Sometimes .5 to 1 gig of data is used at times when phone is not being used, eg. 3AM in the morning when I'm sleeping, 9AM when I'm at work and haven't used the phone all day etc., this happened until it ran up to 10 gig of data and I was charged overages.  I had to reduce plan and purchase the app...

Date & Time

Why is my device's time zone stuck in CST after driving into MST?
[Community]
Yesterday I drove across country and the time zone change was delayed when we drove from Eastern standard time into central standard time. Now I'm in mountain time and the phone is still stuck on central time. I can't figure out how to get it to update.

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
How do I restore my phone number?
[Community]
An upgrade to IOS 9.X on my iPhone5 launched automatically. The upgrade failed mid way due to low battery. As a result, the relationship between my device and Verizon Phone Number no longer exists. In Settings > Phone, the My Number line shows "Unknown". Any ideas how to restore that relationship?...

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]

Device Settings

Configure Company Name ID
[Device-Specific Instructions]
Adjust Backlight - Apple® iPhone® 5
[Device-Specific Instructions]
Apple® iPhone® 5 Simulator: Accessing Mobile Network Settings
[Interactive Simulation]
Find out how to access mobile network settings on your iPhone 5.
Apple® iPhone® 5 Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access Settings on your iPhone 5 to change alert sounds, turn off GPS and more.
Apple® iPhone® 5 Simulator: Adding an Account
[Interactive Simulation]
Discover how to add an account on your iPhone 5.
Apple® iPhone® 5 Simulator: Adjusting your Auto-Lock Preferences
[Interactive Simulation]
Discover how to adjust Auto-Lock preferences on your iPhone 5.
Apple® iPhone® 5 Simulator: Backing Up iPhone with iCloud
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your iPhone 5.
Apple® iPhone® 5 Simulator: Changing Account Settings
[Interactive Simulation]
Learn how to change the account settings on your iPhone 5.
Apple® iPhone® 5 Simulator: Changing Notification Sounds
[Interactive Simulation]
An interactive guide for changing the notification sounds on your iPhone 5.
Apple® iPhone® 5 Simulator: Checking for and Installing System Updates
[Interactive Simulation]
Learn how to check for and install a system update on your iPhone 5.
Apple® iPhone® 5 Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage Location Settings on your iPhone 5.
Apple® iPhone® 5 Simulator: Managing Background App Refresh
[Interactive Simulation]
Explore how to manage the Background App Refresh on your iPhone 5.
Apple® iPhone® 5 Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your iPhone 5.
Apple® iPhone® 5 Simulator: Managing iPhone's Memory
[Interactive Simulation]
Discover how to manage your iPhone 5's memory
Apple® iPhone® 5 Simulator: Managing the Battery
[Interactive Simulation]
Learn how to manage the battery on your iPhone 5.
Apple® iPhone® 5 Simulator: Removing an Account
[Interactive Simulation]
An interactive guide on how to remove an account from your iPhone 5.
Apple® iPhone® 5 Simulator: Scheduling a Night Shift
[Interactive Simulation]
See how to dim your lights by scheduling Night Shift on your iPhone 5.
Apple® iPhone® 5 Simulator: Setting Up Touch ID
[Interactive Simulation]
See how to set up Touch ID on your iPhone 5.
Apple® iPhone® 5 Simulator: Using Airplane Mode
[Interactive Simulation]
An interactive guide for setting your iPhone 5 to Airplane Mode.
How can I see what is using my data?
[Community]
Since I upgraded my iphone 5 phone to IOS 10,my data usage has exploded.  What should I look for eating the data?
How do I remove the lock icon from the top right corner of my device?
[Community]
Hi, I have this little icon of a lock with an arrow around it in the top right corner of my phone. Don't know how it got there, what it means or how I can remove it. Any help?
How do I stop my device from ringing randomly?
[Community]
Has anyone experienced their iPhone randomly ringing when there is no identifiable incoming call? This has been happening for days on my iPhone 5. It's frustrating!
How do I unlock an iPhone 5s?
[Community]
I am considering upgrading to an iPhone 5s from my iPhone 4s.  I want to be able to use it overseas with a SIM card from another country (Spain, primarily).  What must I do to have the phone unlocked?
Why don't I see the phone icon on my device?
[Community]
When I turn on my iPhone 5, I see the green phone icon but no task bar and dial pad. It automatically goes to Voicemail tab. Any suggestions on how fix the problem?

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail Account
[Device-Specific Instructions]
Remove an Email Account - Apple® iPhone® 5
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Fetch New Data - Apple® iPhone® 5
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Standard Email Messaging Ports
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
Apple® iPhone® 5 Simulator: Adding a Corporate Email Account
[Interactive Simulation]
Learn how to access your work email on your iPhone 5.
Apple® iPhone® 5 Simulator: Adding a Personal Email Account
[Interactive Simulation]
Discover how to access your existing email account on your iPhone 5.
Apple® iPhone® 5 Simulator: Changing Inbox Views
[Interactive Simulation]
Discover how to change email inbox views on your iPhone 5.
Apple® iPhone® 5 Simulator: Removing an Account
[Interactive Simulation]
Find out how to remove an email account with your iPhone 5.
Apple® iPhone® 5 Simulator: Sending an Email with an Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your iPhone 5.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]

Home Screen

Apple® iPhone® 5 Simulator: Adding Widgets
[Interactive Simulation]
See how to add a widget on your iPhone 5.
Apple® iPhone® 5 Simulator: Adding and Removing Home Screen Pages
[Interactive Simulation]
Learn how to add or remove a Home screen page on your iPhone 5.
Apple® iPhone® 5 Simulator: Creating Folders
[Interactive Simulation]
Find out how to create folders on your iPhone 5 to help organize your apps.
Apple® iPhone® 5 Simulator: Managing Apps or Widgets
[Interactive Simulation]
See how to manage apps and widgets on the Home screen of your iPhone 5.
Apple® iPhone® 5 Simulator: Managing Widgets
[Interactive Simulation]
Discover how to manage widgets on your iPhone 5.
Apple® iPhone® 5 Simulator: Removing Apps from the Home Screen
[Interactive Simulation]
Discover how to remove apps on your iPhone 5.
Apple® iPhone® 5 Simulator: Removing Widgets
[Interactive Simulation]
Find out how to remove widgets on your iPhone 5.
Apple® iPhone® 5 Simulator: Using Quick Reply
[Interactive Simulation]
Learn how to use Quick Reply on your iPhone 5.
How do I get my home screen to rotate?
[Community]
The display on my iPhone has stopped changing from vertical  to horizontal when I rotate the phone.  I only get a vertical display.  I have turned the phone off and restarted it, but it makes no difference.
My iphone froze and on screen swipes and selections do not work. What should I do?
[Community]
My phone had 2 apps open. Facebook and phone favorites.  Now I can't get into the iphone with a swipe and I can't do anything thing on screen including shutting the phone off then starting over.  It's totally not functional. Apple

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Can I plug my iPhone into my computer and use the internet?
[Community]
HI.  Is there a way to use my iphone to plug into my computer to surf the web on my computer?  Thanks.
Do I get billed for personal hotspot usage on my iPhone?
[Community]
Occasionally, like this morning, the internet is out at my office. I am using my personal hotspot on my phone to get wireless access to the internet so I can keep working online. I have unlimited data on my iPhone, but I don't know if my personal hotspot usage considered data usage... or will I get a...
How do I set up a temporary hot spot?
[Community]
I have an iphone 5 and want to set up a temporary hotspot when I need it? How do I do this?
How do Iset up a mobile hotspot on my iPhone 5?
[Community]
how do i set up mobile hotspot on iPhone 5 7os?

Internet & Web Browser

View Browser History - iOS
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Apple® iPhone® 5 Simulator: Bookmarking Websites
[Interactive Simulation]
Learn how to bookmark a website on your iPhone 5, so it's easy to find later.
Apple® iPhone® 5 Simulator: Changing Content Settings
[Interactive Simulation]
Explore how to change your Safari® content settings on your iPhone 5.
Apple® iPhone® 5 Simulator: Clearing Browsing Data
[Interactive Simulation]
Discover how to find clear the browsing data on Safari® in your iPhone 5.
Apple® iPhone® 5 Simulator: Managing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your iPhone 5.
Can I plug my iPhone into my computer and use the internet?
[Community]
HI.  Is there a way to use my iphone to plug into my computer to surf the web on my computer?  Thanks.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Apple® iPhone® 5 Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your iPhone 5.
Apple® iPhone® 5 Simulator: Charging your Device
[Interactive Simulation]
A visual guide on how to charge your iPhone 5.

Lock, Unlock, Password & Security

Unlock the Device - Apple® iPhone® 5
[Device-Specific Instructions]
Apple® Article - Using a Passcode
[Device-Specific Instructions]
Phone Lock - Apple® iPhone® 5
[Device-Specific Instructions]
Apple® Article - Two Factor Authentication
[Device-Specific Instructions]
Apple® iPhone® 5 Simulator: Changing Lock Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your iPhone 5 to help protect your private information.
Apple® iPhone® 5 Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your iPhone 5.
How do I remove the lock icon from the top right corner of my device?
[Community]
Hi, I have this little icon of a lock with an arrow around it in the top right corner of my phone. Don't know how it got there, what it means or how I can remove it. Any help?

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check Memory - Apple® iPhone® 5
[Device-Specific Instructions]

Mobile Hotspot

Apple® iPhone® 5 Simulator: Setting the Password on Mobile Hotspot
[Interactive Simulation]
See how to set up a mobile hotspot password on your iPhone 5.
Apple® iPhone® 5 Simulator: Turning On Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your iPhone 5 as a Mobile Hotspot, so you can share your data connection with other devices.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.

Navigating & Multitasking

Control Center - Apple® iPhone® 5
[Device-Specific Instructions]
Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® iPhone® 5 Simulator: Managing Open Apps
[Interactive Simulation]
Learn how to manage open apps that are running on your iPhone 5.

Operating System & Software

Software Update: Apple iPhone 5
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 5.
Install Device Software Update - iTunes
[Device-Specific Instructions]
iOS Updates - Apple® iPhone® 5
[Device-Specific Instructions]
View Software Version - Apple® iPhone® 5
[Device-Specific Instructions]
Can I undo an attempt to load IOS 7.0 on my device?
[Community]
7 hours ago i made the unfortunate decision to go ahead and upgrade to 7.0 on my I5.  after the first attempt failed at the three hour mark and the second attempt failed at the 3.5 hour mark (error message -39-)  my phone is now useless.  i have started the third attempt and it says i have...
What is the "carrier phone update" notification?
[Community]
When open my iPhone I get pop up message that says "carrier phone update". Is this message come from Verizon?

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove SIM Card - Apple® iPhone® 5
[Device-Specific Instructions]
Insert SIM Card - Apple® iPhone® 5
[Device-Specific Instructions]
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
View SIM Card Number - Apple® iPhone® 5
[Device-Specific Instructions]
Apple® iPhone® 5 Simulator: Inserting and Removing the SIM Card
[Interactive Simulation]
Find out how to insert and remove a SIM card from your iPhone 5.
Can I use a Vodafone nano-sim card in my iPhone 5 without problems?
[Community]
We are going to the UK.  Can we use a Vodafone nano-sim card in an iPhone 5 and 5s?  Do either of these phones need to be unlocked?
Can I use a local SIM card in Peru & Chile?
[Community]
We live in USA but are visiting Peru & Chile. Friends who have done the trip purchased a SIM for use on the trip. Can I do that for my iPhone 5? On trips to Europe we purchased an International plan but quickly used up the data. The SIM offers unlimited data.
Can I use an iPhone 5 Sim card in an iPhone 7?
[Community]
Can I use the Iphone 5 sim card in the Iphone 7?
Can I use another carrier's iPhone 5 with Verizon Wireless?
[Community]
I have an iPhone 4. Someone has given me a used iPhone 5. The carrier shows as AT&T. Can I easily change that to Verizon and add this device to my Verizon Wireless account and keep my phone number?
Do I need to get my iPhone unlocked to use in another country?
[Community]
I have an old iPhone that I'd like to take abroad & insert another country's SIM card.  Do I need to somehow get the phone unlocked?
How do I activate my iPhone 5?
[Community]
Just bought a barely used Iphone 5 from my friend to transfer my unlimited data plan to.  My Iphone 4 is a CDMA, which doesn't have a SIM card, but the Iphone 5 requires one.  Is there anyway I can make this work without losing my unlimited data plan?
How do I unlock my SIM card?
[Community]
How do I unlock  my sim
Is there a charge to purchase a Sim card?
[Community]
I purchased an iPhone 5 from an outside retailer, and now I need a nano SIM card, as my current phone takes a micro SIM card.  My question is, will there be a charge for the new SIM card if I take the iPhone to a Verizon store?  An activation fee because it's from another retailer?  How...
What will happen if I switch my Sim Card to a different phone while under contract?
[Community]
Recently, my mom upgraded from an iPhone 5 to an iPhone 6S. The SIM was left in the iPhone 5 but the phone was deactivated, new phone has its new SIM, programmed as the last one was. 1. However the last iPhone still sees Verizon LTE, 3G, etc. Why? What would happen if I tried to use these? 2....
Why do I keep getting a "sim failure" message on my iphone 5?
[Community]
Hi, I keep getting a "sim failure" message on my iphone 5. The apple forum suggests going to airplane mode and back, but that doesn't solve the problem for me. Turning the phone off and then back on seems to work, but only for somewhere between a few minutes and a few hours. I bought the phone directly...
Why does my device keep telling me I don't have a SIM card?
[Community]
My Iphone 5 displays that it does not have a SIM CARD. I have done a reboot on the phone and this only works for a few hours and it displays this message again.

Social Networking

Apple® iPhone® 5 Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your iPhone 5.
Apple® iPhone® 5 Simulator: Adding a Twitter Account
[Interactive Simulation]
Find out how to add a Twitter acount to your iPhone 5.
Apple® iPhone® 5 Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your iPhone 5 to help protect your account.
Apple® iPhone® 5 Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your iPhone 5.
Apple® iPhone® 5 Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet with Twitter® on your iPhone 5.

Sounds, Volume & Audio

Test the Microphone - Apple iOS
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - Apple® iPhone® 5
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Determining Message Type - Apple® iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Apple® iPhone® 5 Simulator: Changing Message Settings
[Interactive Simulation]
Learn how to change message settings on your iPhone 5.
Apple® iPhone® 5 Simulator: Deleting Conversations
[Interactive Simulation]
Find out how to delete conversations on your iPhone 5.
Apple® iPhone® 5 Simulator: Sending a Text with an Attachmenet
[Interactive Simulation]
Discover how to send a text message with an attachment using your iPhone 5.
Apple® iPhone® 5 Simulator: Sending an Image and Saving Data
[Interactive Simulation]
Find out how to send images from your iPhone 5.
Apple® iPhone® 5 Simulator: Turning Off Group Message Notifications
[Interactive Simulation]
Learn how to turn off notifications for group messages from your iPhone 5.
Apple® iPhone® 5 Simulator: Turning iMessage On or Off
[Interactive Simulation]
A visual guide for how to turn iMessage on or off using your iPhone 5.
Can I keep a copy of messages on an iPhone?
[Community]
Is there a way to take your messages from the phone to the computer if you wanted to keep a copy ..
How do I backup, archive or mass forward texts?
[Community]
I'm trying to get a copy of all texts from one specific user without having to forward each one individually in emails.  Thanks!
Why can't I send an mms message after turning off wi-fi?
[Community]
I'm trying to conserve data so I turned off Cellular Data from the menu and have been connecting via wifi only. Now, I can't send or receive MMS messages (photos or group texts). Is there a fix for this?
Why can't I send sms messages ?
[Community]
why can i send imessage texts but not sms texts ?When i try to send an sms text ..i get a 'not delivered' message...no error code...imessage works fine...
Why were SMS messages counted against my message allowance?
[Community]
During the Superbowl, I sent a very large number of play-by-play SMS messages to my daughter as she does not have TV. These were all sent while connected to my wifi at home. I now find these were all charged against my message allowance. How may this be corrected?Thanks,Olddoc
Would I be able to use my device in Italy?
[Community]
I am planning a trip to Rome in the next month or so. I have unlimited talk, text, web here in the states. I noticed the Travel Pass offers the same benefits for $10 a day. My question is, would I be able to use my phone (iPhone) just as if I were to use it in the states (minus the international dialing)?...

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Apple® iPhone® 5 Simulator: Changing FaceTime Settings
[Interactive Simulation]
Find out how to change the FaceTime settings on your iPhone 5.
Apple® iPhone® 5 Simulator: Creating a Medical ID
[Interactive Simulation]
Discover how to create a medical ID on your iPhone 5.
Apple® iPhone® 5 Simulator: Performing a Factory Reset
[Interactive Simulation]
Discover how to perform a factory reset on your iPhone 5.
Apple® iPhone® 5 Simulator: Placing a Video Call
[Interactive Simulation]
Learn how to use FaceTime® on your iPhone 5.
Apple® iPhone® 5 Simulator: Turning Off Wi-Fi Assist
[Interactive Simulation]
Learn how to save data by turning off Wi-Fi Assist on your iPhone 5.
Apple® iPhone® 5 Simulator: Using 3D Touch for Communication
[Interactive Simulation]
Learn how to communicate using 3D Touch on your iPhone 5.
Apple® iPhone® 5 Simulator: Using 3D Touch in an App
[Interactive Simulation]
See how to use 3D Touch within an app on your iPhone 5.
Apple® iPhone® 5 Simulator: Using 3D Touch on the Home Screen
[Interactive Simulation]
Find out how to use 3D Touch on the Home screen of your iPhone 5.
Apple® iPhone® 5 Simulator: Using Live Picture
[Interactive Simulation]
Find out how to create a live picture on your iPhone 5.
Apple® iPhone® 5 Simulator: Viewing Health Data
[Interactive Simulation]
A visual walkthrough on how to view your health data using your iPhone 5.
How do I get my iPhone to start up past the apple screen?
[Community]
My son has I phone 5 and it is just staying on the apple screen what can I do if anything?
My device shut down randomly and will not turn on. Can I reboot it?
[Community]
I arrived at the office, checked personal email on my iPhone 5, set it on vibrate, then went to make a cup of coffee.  When I returned to my desk, I clicked on my phone to check for text messages and............nothing!  My screen is blank and the power button does nothing.  My phone is...
Why Can't People Leave Me A Voice Mail?
[Community]
Whenever someone tries to call my Iphone5s and I don't pick up, or I decline the call - they cannot access voicemail to leave me a message.  They only hear a very annoying, loud 2-tone beeping sound.  I have set up my voice mail and have plenty of storage available.  Any ideas for a fix?  ...

Visual & Hearing Accessibility

Turn VoiceOver On / Off - Apple® iOS®
[Device-Specific Instructions]
Turn Assisted Dialing On / Off - Apple® iOS
[Device-Specific Instructions]

Wallpapers/Theme

Apple® iPhone® 5 Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your iPhone 5.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Turn 4G LTE On / Off - Apple® iPhone® 5
[Device-Specific Instructions]
Determine Wi-Fi Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Place a Voice Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Apple® iPhone® 5 Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your iPhone 5 to connect to a Wi-Fi network, so you can access the internet without using data.
My iPhone 5 won't connect to 4G, 3G or wifi. What should I do?
[Community]
I'm trying to send texts, emails, even open a website but it's not working. It was working when I went to sleep last night, I woke up in the morning and now it's not working. There hasn't been any damage to the phone. No earthquakes in the middle of the night. I'm not really sure what going on?
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
What does "VPN" mean?
[Community]
What does VPN mean on my I phone 5?
Why won't my device connect to my home wi-fi?
[Community]
Why my iPhone will not connect to my home wifi tonight as it did this morning?@
Why won't my device connect to my home wi-fi?
[Community]
Can someone please tell me why my iPhone5 will not connect to home wifi, which is proved by Verizon. However other devices will connect (iPod, laptop, & daughters iPhone5). I can be sitting next to my daughter and she will be connected, but I won't. Why???? I have no problems connecting to other wifi...
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