Select Your Device
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 6s Plus
Samsung Galaxy S® 6
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Moto Z Play Droid Edition
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 5
Apple® iPhone® 5s
Samsung Galaxy S7 edge
Samsung Galaxy S8
Samsung Galaxy S® 4
DROID TURBO 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Samsung Galaxy Note5
Apple® iPhone® SE
Samsung Galaxy S8+
Samsung Galaxy Note® 4
Samsung Galaxy J3 V
Apple® iPhone® 5c
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5
Moto Z Force Droid Edition
Verizon Ellipsis® 8
Samsung Galaxy J3 (2016)
Verizon Ellipsis™ 7
LG G4™
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Apple® iPad® 2
LG Revere® 3
Samsung Gusto® 3
Google Pixel
Galaxy J7 V
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy Core Prime™
Droid Turbo in Ballistic Nylon
Ellipsis™ Jetpack® MHS800L
LG G3
Apple® iPhone® 4s
Samsung 4G LTE Network Extender
LG V10™
Apple® iPhone® 4
LG G5
Jetpack® MiFi® 7730L
Samsung Galaxy S6 edge +
LG K20™ V
Samsung Galaxy S® 6 edge
V20™
Verizon Wireless Home Phone
Hum+ by Verizon
Google Pixel XL
Verizon MiFi® 4G LTE Global USB Modem U620L
Pantech 4G LTE Global USB Modem UML290
Verizon LTE Internet and Home Phone
Verizon 4G LTE Broadband Router
LG Optimus Zone™ 3 Prepaid
LG Cosmos™ 3
Stylo™ 2 V
DROID MAXX 2
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Galaxy Note® 3
GizmoGadget™ by LG
Ellipsis™ Jetpack® MHS815L
Samsung Galaxy S® III
LG G6™
Moto Z Droid Edition
Samsung Convoy® 4
LG K8 V
Moto G Play
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
GizmoPal™
Microsoft Lumia 735
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
GizmoPal® 2 by LG
DuraForce PRO with Sapphire Shield
Casio G'zOne Commando®
DROID MINI by MOTOROLA
Verizon 4G LTE USB Modem 551L
LG G Vista
Brigadier™ by Kyocera
DROID RAZR M by MOTOROLA
Verizon Wear24™
Samsung Convoy™ 3
Verizon Ellipsis® 10
HTC Desire® 530
DuraXV
Verizon 4G LTE USB Modem UML295
Moto G™ by Motorola
LG Extravert™ 2
PRIV™ by BlackBerry®
LG G2
LTE Internet (Installed)
Casio G'zOne Commando® 4G LTE
HTC One® (M8)
Casio G'zOne Ravine® 2
Galaxy Tab E (8.0)
HTC Desire® 526
LG K4™ LTE
Sony Xperia® Z3v
HTC One M9
ZenPad™ Z8
ZenPad™ Z10
BlackBerry® Bold™ 9930 smartphone
DROID ULTRA by MOTOROLA
LG G Pad 8.3 LTE
Samsung Gusto® 2
Verizon Ellipsis® Jetpack® MHS900L
Samsung Convoy™ 2
Kyocera DuraXV+
Verizon Wireless AirCard® 595
HTC 10™
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
LG Exalt™
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Samsung Galaxy S® 4 mini
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
DROID by MOTOROLA
iPad® Air 2
Galaxy Tab E
Samsung Galaxy Note® II
Samsung Intensity™ II
Apple® iPad Pro® (9.7-inch)
Galaxy Note® Edge
iPad® Pro
DROID TURBO 2 - Designed by You
Gear S2
Samsung Brightside™
Nokia Lumia 928
Apple® iPad® mini with Retina display
Verizon Ellipsis™ 8 HD
LG Terra™
LG Revere®
HTC Desire® 626
LG Exalt™II
DROID INCREDIBLE 4G LTE by HTC
BlackBerry Classic
Nokia Lumia 822
Moto X™ (2nd Gen.)
Microsoft Surface 3
LG Cosmos™ 2
Samsung Galaxy Tab® 2 (7.0)
Samsung Galaxy Tab® 2 (10.1)
Humx
Moto E™ Prepaid
LG Vortex™
LG Octane™
DROID RAZR by MOTOROLA
Arlo Go
Nexus 6
Samsung Galaxy Tab S2
Moto X™ by Motorola
Gear S®
Verizon Wireless USB760 Modem
Samsung Intensity™ III
HTC One®
BlackBerry® Z10 smartphone
Samsung Convoy™
G Pad™ 7.0 LTE
DROID RAZR MAXX HD by MOTOROLA
LG Revere® 2
Verizon Wireless Home Phone T2000
Apple® iPad® Air™
LG Accolade™
Motorola RAZR V3m
G Pad™ 10.1 LTE
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab® 4 (10.1)
Casio G'zOne Ravine®
LG enV®3
Watch Urbane™ 2nd Edition LTE
BlackBerry® Q10 smartphone
LG Optimus Zone™ 2 Prepaid
Samsung Galaxy J3 Eclipse
Apple® iPad® mini
Apple® iPad® with Wi-Fi + 4G
Samsung Gusto®
LG G Pad™ X8.3
Samsung Galaxy Tab® (10.1)
HTC One® (M8) for Windows®
iPad® mini 4
Pantech Breakout™
Nokia Lumia Icon
Samsung Galaxy Tab®
iPad® mini 3
Lancet™ for Android™
Samsung Illusion™
Samsung Galaxy Book
Samsung Haven™
Verizon Converged VOIP Device
DROID X by MOTOROLA
Ellipsis® Kids
Transpyre™ Prepaid
Verizon MiFi™2200 Intelligent Mobile Hotspot
Verizon Verizon SmartHub with Voice
BlackBerry® Bold 9650 smartphone
BlackBerry® Z30 smartphone
DROID DNA by HTC
LG Optimus Exceed™ 2
Lancet™
Samsung Galaxy Camera®
DROID RAZR MAXX by MOTOROLA
Motorola MOTO™ W755
Pantech Jest™ 2
DROID INCREDIBLE 2 by HTC
LG VX8300
Samsung Galaxy Tab® 4 (8.0)
Enact™ by LG
Pantech Hotshot™
Samsung Galaxy Stellar™
Lucid™3 by LG
Nokia 2366i
Casio G'zOne Boulder®
Samsung Galaxy S® III mini
DROID RAZR HD by MOTOROLA
Samsung Intensity™
LG enV®2
BlackBerry® Pearl™ Flip 8230 smartphone
Motorola XOOM™ 4G LTE
LG Cosmos™
LG VX5500
Delphi Connect with 4G LTE Mobile Hotspot
DROID BIONIC by MOTOROLA
Samsung Smooth™
LG enV® TOUCH
Verizon GizmoTab™
Motorola Barrage™
BlackBerry® Tour™ 9630 smartphone
LG Migosm
DROID 4 by MOTOROLA
DROID X2 by MOTOROLA
Samsung Knack™
Verizon Wireless USB720 Modem
HTC One® max
Hydro ELITE by KYOCERA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Apple® iPad® (9.7-inch)
Samsung Alias™ 2
Verizon Wireless UM175 USB Modem
Dell™ Vostro™ V13 Laptop
Samsung Galaxy™ Stratosphere™ II
Spectrum™ 2 by LG
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Sony Xperia® Z2
LG Extravert™
Intuition™ by LG
Lucid™ by LG
LG Cosmos™ Touch
BlackBerry® Curve™ 8330 smartphone
Galaxy Nexus by Samsung
Nokia Lumia 2520
DROID 3 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone
Pantech Perception™
Samsung Galaxy™ Stratosphere™
HTC One® remix
Samsung Galaxy Note® 10.1
THUNDERBOLT™ by HTC
Windows Phone 8X by HTC
Casio G'zOne Rock™
Samsung Galaxy Tab® S
Samsung SCH-u340
Samsung Galaxy Note® Pro
LG VX8360
DROID CHARGE by SAMSUNG
HP Elite x2 1012
Verizon Wireless AirCard® 595U USB Modem
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Fascinate™
LG VX5400
Delphi Connect
Samsung Gear S2 classic
Motorola W385
LG Optimus Zone™
Samsung Galaxy Note® 10.1 2014 Edition
Pantech Marauder™
HTC Rhyme™
Sony Xperia® PLAY
Spartan GoCam™
Samsung ATIV SE™
Google Nexus 7
Lucid™2 by LG
HTC Desire® 612
Casio G'zOne Brigade®
Samsung Alias™
DROID 2 by MOTOROLA
Apple® iPad®
Moto X™ - Designed by You (2nd Generation)
Samsung Juke
LG Chocolate®
Samsung Galaxy Tab® (7.7)
Verizon Wireless G'zOne Type-S
LG VX8350
Verizon Wireless USB727 Modem
DROID INCREDIBLE by HTC
Samsung Gem™
Verizon Wireless PC5750 PC Card
Verizon Wireless Salute™
LG Ally™
BlackBerry® Curve™ 9330 smartphone
Samsung Galaxy View
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Pantech Caper™ Prepaid
Samsung Galaxy Legend™
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Verizon Wireless UM150 USB Modem
Samsung SCH-u430
LG Voyager™
BlackBerry® Curve™ 8530 smartphone
LG Dare™
Spectrum™ by LG
Motorola Adventure™ V750
Samsung Reality™
Casio EXILIM
Pantech PN-210
Motorola XOOM™
Sierra Wireless AirCard® 580
BlackBerry® 8830 World Edition smartphone
LG VX5300
HP Spectre x2
Verizon Wireless Razzle™
Pantech Crux™
Sharp KIN™ ONE
Sierra Wireless AirCard® 555D
Samsung SCH-u410
Samsung N150 Netbook
DROID 2 GLOBAL by MOTOROLA
LG VX5200
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Samsung FlipShot®
LG VX6100
Motorola MOTOKRZR K1m
Motorola MOTO™ VU204
DROID XYBOARD 10.1 by MOTOROLA
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
HTC Rezound™
BlackBerry® Torch™ 9850 smartphone
Motorola V325
Motorola W315
Verizon Wireless Escapade®
Samsung SCH-a870
Samsung Omnia® II
Verizon Wireless G'zOne Type-S Push to Talk without Camera
HP® Mini 1151NR Netbook
DROID PRO by MOTOROLA
Samsung SCH-a930
BlackBerry® Curve™ 9310 smartphone
BlackBerry Classic Non-Camera
Luge™ by Motorola Prepaid
LG Enlighten®
Verizon Wireless V740 ExpressCard
Pantech PN-215
Verizon Wireless CDM8950
Motorola RAZR V3m in Gray
LG VX3200
Samsung SCH-a950
Samsung i700 Pocket PC
LG VX8100
Samsung SCH-u540
Samsung SCH-a670
Verizon Wireless CDM8975
LG VX4650
Verizon Wireless Coupe™
DROID XYBOARD 8.2 by MOTOROLA
Motorola MOTO™ Z6c World Edition
Nokia 6205
LG Chocolate® 3
BlackBerry® Curve™ 9370 smartphone
LG Chocolate® Touch
DROID ERIS by HTC
Verizon Wireless USB1000 Global USB Modem
DROID R2D2 by MOTOROLA
Nokia 2705 Shade™ Non-Camera
LG enV®
Sharp KIN™ TWO
Samsung SCH-a650
Revolution™ by LG
LG V
LG Optimus Exceed™
Motorola E815
LG Versa™
Gateway® LT2016u Netbook
Motorola V325i
LG VX4500
LG VX3300
HTC Apache XV6700
LG VX8700
LG Glance™
Pantech PN-820
Motorola V710
Compaq® Mini CQ10-688nr Netbook
Motorola V60s
Motorola CITRUS™
G'zOne Boulder™ Black and Silver
Nokia 7205 Intrigue™
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Nokia 2605 Mirage
Motorola MOTO Q™ 9c
Samsung Rogue™
Samsung Trance™
Motorola MOTO™ Z6cx World Edition without Camera
LG VENUS™
Nokia 7705 Twist™
LG VX6000
Samsung Gleam®
Verizon Wireless Blitz® Prepaid
Samsung Omnia®
HP® Mini 311-1037NR Netbook
Nokia 3589i
HP® Pavilion dm1-3010nr Notebook
Motorola DEVOUR™ with MOTOBLUR™
Motorola RAZR V3c
Verizon XU870 Global ExpressCard®
Samsung SCH-a850
Samsung Zeal™
Kyocera KPC650
Motorola Q™
Samsung Renown™
LG Fathom®
LG Clout™
Motorola Krave™ ZN4
Samsung Saga™
Samsung SCH-a310
Nokia 6215i
Verizon Wireless CDM 7075
Samsung Sway™
HP® Pavilion dm1-2010nr Entertainment Notebook
HTC Merge®
Samsung SCH-u550
HTC Touch Pro™
Nokia 2705 Shade™
Verizon Wireless PN-300
Motorola T720
Kyocera KX414
Nokia 6236i
Samsung SCH-u620
Motorola Rival™
Jest™
Nokia 2128i
Sharp KIN™ TWOm
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung SCH-i760
Samsung Glyde™
Motorola V65p
Motorola V276
Verizon AD3700 Global USB Modem
Verizon Wireless XV6600 without Camera
Verizon Wireless V640
Samsung SCH-a990
Sharp KIN™ ONEm
Motorola V120e
Samsung SCH-i730
Samsung SCH-a890
Samsung SCH-i830
Motorola MOTORAZR maxx Ve
Samsung Gear S3 frontier
Motorola Entice™
Samsung SCH-a630
Kyocera K323
Nokia 6315i
Sonim XP5
Motorola Rapture™ VU30
LG Exalt® LTE
Motorola MOTO Q™ music 9m
Kyocera KX1v
Verizon Global USB Modem USB730L
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
HP® Mini 210-1076NR Netbook
Motorola V325xi
Samsung Gear S3 classic
2018 Camry by Toyota
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Verizon Wireless V620
Kyocera KX2
Motorola V265
Motorola T300p
Kyocera K404
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
HP® Mini 110-3098NR Netbook
moto e4 Prepaid
Samsung i600 Smartphone
Apple® iPad Pro® (10.5-inch)
Motorola V60p
Verizon KPC680 ExpressCard®
Motorola C343
Motorola T730
Samsung Galaxy Tab S3
Samsung SCH-a530
Nokia 2285
Apple® iPad Pro® (12.9-inch)
Motorola moto z2 play
Motorola A840
Kyocera KX444
Motorola MOTOSLVR L7C
Samsung Continuum™
BlackBerry® 7250
LG VX4700
LG VX9400
Galaxy J3 Mission Prepaid
Verizon Wireless U630 PC Card
Samsung SCH-a970

Accessories

Initial Setup - Apple® Watch
[Device-Specific Instructions]
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
Restart / Soft Reset - Apple® Watch
[Device-Specific Instructions]
Add Apps - Apple® Watch
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Apple® Watch
[Device-Specific Instructions]
A factory data reset clears all data and restores it to default settings and may help with: can't tap items on the screen, apps freezing/crashing/hanging, device freezes / locks up/ runs slow / won't charge/sync.
Manually Pair - Apple® Watch
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Apple® Watch
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Apple® Watch
[Device-Specific Instructions]
Install System Updates - Apple® Watch
[Device-Specific Instructions]

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Move to iOS App for Android™
[Device-Specific Instructions]
Can I activate a friend's replacement device on my plan?
[Community]
My friend got a 5c, and something happened with it and she got a new one sent to her. She says that I can't use it as a cell phone on my contract becasue it is on her contract even though she got sent a new one. Would I be able to put on number on it since she is using a new one?
Can I use my Sprint iPhones on Verizon?
[Community]
I'm thinking of switching from Sprint to Verizon due to the limited service on the Sprint network where I just moved to. I have an iPhone 5s and 5c on the account, can I use both of those phones with Verizon or do I have to buy new phones? Thanks

Alerts & Reminders

Manage Audio Alerts - Apple® iPhone® 5c
[Device-Specific Instructions]
Reminders - Apple® iPhone® 5c
[Device-Specific Instructions]

Back Up & Transfer Content

Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Remove Connected Device - My Verizon
[Device-Specific Instructions]
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Internet Connection Speeds
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Changing iPhone's Name
[Interactive Simulation]
Find out how to change the name of your iPhone 5c.
Apple® iPhone® 5c Simulator: Getting to Know the Back of Your Device
[Interactive Simulation]
Discover the features on the back of your iPhone 5c.
Apple® iPhone® 5c Simulator: Restarting Your Phone
[Interactive Simulation]
Discover how to restart your iPhone 5c.
Apple® iPhone® 5c Simulator: Understanding the Device Buttons and Features
[Interactive Simulation]
An interactive map of the Home screen and buttons on your iPhone 5c.
Notification Center - Apple® iPhone® 5c
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Maximize Battery Life - Apple® iOS®
[Device-Specific Instructions]
Battery Inserting / Removing - Apple® iOS
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 5c
[Device-Specific Instructions]
Battery Percentage - Apple® iPhone® 5c
[Device-Specific Instructions]
Why can't I get my device to turn on?
[Community]
Used my 5-day old iPhone 5c and noticed charge was at 50%. Fifteen minutes later tried to turn it on to use it, and it was dead. Held the "on" button on for 20 seconds; still won't come on. Plugged it into charger; won't charge.
Why won't my phone charge when it is on?
[Community]
So my phone is plugged into the charger but wont charge while the phone is on. I turned it off all night last night with the battery at 7% and woke up with it at 100%. Has anyone else had this problem and if so how is it fixed.
Will I need a converter when traveling internationally?
[Community]
Does the iPhone 5C (and the iPad 3) have auto sensing power supplies so I can travel from the US to Ireland and simply use a plug converter to recharge?

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your iPhone 5c with your Bluetooth device.

Calendar

Manage Calendar Events - Apple® iPhone® 5c
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone® 5c
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Placing an International Call
[Device-Specific Instructions]
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Plus (+) Dialing - Apple® iPhone® 5c
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Adding a Phone Number as a Contact
[Interactive Simulation]
Discover how to add a numbers as a new contact on your iPhone 5c.
Apple® iPhone® 5c Simulator: Blocking a Contact
[Interactive Simulation]
Find out how to block a new contact on your iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Call Settings
[Interactive Simulation]
An interactive guide on how to change your call settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using Your Phone
[Interactive Simulation]
Discover how to use your iPhone 5c to make a call.
Call a Number - Apple® iPhone® 5c
[Device-Specific Instructions]
How can I disconnect one caller from a conference call?
[Community]
I am not able to disconnect one call from a conference call. I have tried everything and do not wish to end both calls, just one.
How do I restore my call log?
[Community]
how can I restore my call log without downloading software?
How will a global plan work on an iPhone 5c?
[Community]
Going to France next week with a iPhone 5c.  Has anyone used the global plan?  How's it work, dialing numbers both in France and US?
Why Are Incoming Calls Going Straight To Voice Mail?
[Community]
I activated my iPhone 5c last night.  I can make calls and texts, but all incoming calls go straight to voicemail.  Did apple support, and all settings are correct in the phone.
Why are all my incoming calls going to another device?
[Community]
All my incoming calls to my iPhone 5c are going to another line (a basic flip phone) on our family account. I am receiving only a missed call notification.

Camera, Photos & Videos

Unable to Sync with iTunes® - Photos
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Capturing a Slo-Mo Video
[Interactive Simulation]
Discover how to capture a Slo-Mo video on your iPhone 5c.
Apple® iPhone® 5c Simulator: Capturing a Time-Lapse Video
[Interactive Simulation]
Find out how to capture a Time-Lapse video on your iPhone 5c.
Apple® iPhone® 5c Simulator: Capturing a Video
[Interactive Simulation]
Learn how to record a video using your iPhone 5c.
Apple® iPhone® 5c Simulator: Editing a Photo
[Interactive Simulation]
See how to edit a photo using your iPhone 5c.
Apple® iPhone® 5c Simulator: Switching Between Rear and Front Cameras
[Interactive Simulation]
Learn how to change between front and rear view on your iPhone 5c camera.
Apple® iPhone® 5c Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your iPhone 5c.
Camera Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
Camera Settings Support
[Device-Specific Instructions]
How do I move pictures from my device to my computer without using iTunes?
[Community]
I don't have no space left because I take a lot of picture and I try to sync it to iTunes so I save the pic there and delete it from my phone. sometimes so apps just for close when am trying to use it.
How do I reconnect the Wells Fargo app to my camera?
[Community]
Wells  now tells me they need access to my camera for my deposit request. how do I give them access. I don't understand how they have lost it?
Play a Video - Apple® iPhone® 5c
[Device-Specific Instructions]
What is Pixflix?
[Community]
Can anyone tell me what pixflix is?

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Move to iOS App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Apple® iPhone®
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. If you are having other issues with your device, visit our Troubleshooting Assistant on vzw.com.
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone® 5c
[Device-Specific Instructions]
Add a Contact - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Adding a Contact
[Interactive Simulation]
See how to add a new contact to your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding a Contact to Favorites
[Interactive Simulation]
Learn how to add a contact to your Favorites on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding a Picture to a Contact
[Interactive Simulation]
See how to add a picture to a contact on your iPhone 5c.
Apple® iPhone® 5c Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your iPhone 5c without looking at it.
Apple® iPhone® 5c Simulator: Importing and Exporting Contacts
[Interactive Simulation]
Learn how to import and export your contacts on your iPhone 5c.
Edit a Contact - Apple® iPhone® 5c
[Device-Specific Instructions]
How do I get my contacts in alphabetical order by first name?
[Community]
I just got the 5c today and she transferred my contacts, but they are by the last name or name with cell behind it. They were all ABC order by first name on my old phone and it wasn't a "smart phone." I can't make heads or tails out of this mess. Basically there are a bunch that have first name and cell...
How do you get a contact's photo to show full-screen when they call?
[Community]
A friend sees a large full-screen photo of some of his contacts when they call. I only see a small round circle with the name next to it? Is there a setting that makes this happen? Both of us on 5c iPhones with OS 8.

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Manage Data Usage - Apple® iPhone® 5c
[Device-Specific Instructions]
Data Roaming - Apple® iPhone® 5c
[Device-Specific Instructions]
How can I tell what is causing my device to use large amounts of data in the middle of the night?
[Community]
I seem to be using large chunks of date in the middle of the night while I am sleeping, what could be causing it and how do I stop it? I have noticed it three or four times in the last month.
Is it possible to use data when my device hasn't been activated?
[Community]
Hello. I am a current Verizon customer who just got a iPhone 5c and have been setting up the phone (using Wifi as a connection) but have not activated the phone with Verizon. I have turned off a lot of the cellular data usage settings and have noticed that, according to the iPhone, noticeable cellular...

Date & Time

Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]
If you want your smartphone to automatically populate the date and time based on your location, view this info.
Date and Time Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
Why is the time shown on my device incorrect?
[Community]
It seems like it lags behind almost. When the phone is open and in use it will work just fine but still show the wrong time, however when it's not in use the time will just stand still. I've been having this problem since yesterday and unfortunately there are no Verizon stores anywhere near where I live....

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage
[Device-Specific Instructions]
View Mac Address - Apple® iPhone® 5c
[Device-Specific Instructions]
View PRL / ERI ID - Apple® iPhone® 5c
[Device-Specific Instructions]
View Phone Info - Apple® iPhone® 5c
[Device-Specific Instructions]
View Phone Number - Apple® iPhone® 5c
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
Spotlight Search - Apple® iPhone® 5c
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Reset All Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
Airplane Mode - Apple® iPhone® 5c
[Device-Specific Instructions]
Adjust Backlight - Apple® iPhone® 5c
[Device-Specific Instructions]
Turn Handoff On / Off - Apple® iPhone® 5c
[Device-Specific Instructions]
Restriction Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Accessing Mobile Network Settings
[Interactive Simulation]
Find out how to access mobile network settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access Settings on your iPhone 5c to change alert sounds, turn off GPS and more.
Apple® iPhone® 5c Simulator: Adding an Account
[Interactive Simulation]
Discover how to add an account on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adjusting your Auto-Lock Preferences
[Interactive Simulation]
Discover how to adjust Auto-Lock preferences on your iPhone 5c.
Apple® iPhone® 5c Simulator: Backing Up iPhone with iCloud
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Account Settings
[Interactive Simulation]
Learn how to change the account settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Notification Sounds
[Interactive Simulation]
An interactive guide for changing the notification sounds on your iPhone 5c.
Apple® iPhone® 5c Simulator: Checking for and Installing System Updates
[Interactive Simulation]
Learn how to check for and install a system update on your iPhone 5c.
Apple® iPhone® 5c Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage Location Settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Background App Refresh
[Interactive Simulation]
Explore how to manage the Background App Refresh on your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing iPhone's Memory
[Interactive Simulation]
Discover how to manage your iPhone 5c's memory
Apple® iPhone® 5c Simulator: Managing the Battery
[Interactive Simulation]
Learn how to manage the battery on your iPhone 5c.
Apple® iPhone® 5c Simulator: Removing an Account
[Interactive Simulation]
An interactive guide on how to remove an account from your iPhone 5c.
Apple® iPhone® 5c Simulator: Scheduling a Night Shift
[Interactive Simulation]
See how to dim your lights by scheduling Night Shift on your iPhone 5c.
Apple® iPhone® 5c Simulator: Setting Up Touch ID
[Interactive Simulation]
See how to set up Touch ID on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using Airplane Mode
[Interactive Simulation]
An interactive guide for setting your iPhone 5c to Airplane Mode.
Can I add more storage to my iPhone 5c?
[Community]
Can I add storage to be able to have more apps and space for photos?
Can I factory reset my iPhone without an Apple ID?
[Community]
i bought an iPhone 5c from my friend but when i try to factory reset it, it asks for her apple id, which she does not know. help!
Can I unlock my iPhone 5c?
[Community]
Can I unlock my iPhone 5c?
How can I unlock my iPhone 5c so I can use it in Europe?
[Community]
I am going to Europe, how can I unlock my iPhone 5c so I can use it there?
How do I get my device to start ringing again?
[Community]
My phone won't ring. Any ideas
How do I know if my device is unlocked?
[Community]
how do i unlock my phone and how do i know if its locked
How do I reset the keyboard?
[Community]
My keyboard has a mind of its own, as I am typing the page moves from one to another or the lines will switch fom one to another.  is there a way to reset the keyboard?
View Roaming Carrier - Apple® iPhone® 5c
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove an Email Account - Apple® iPhone®
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Apple® iPhone® 5c
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Adding a Corporate Email Account
[Interactive Simulation]
Learn how to access your work email on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding a Personal Email Account
[Interactive Simulation]
Discover how to access your existing email account on your iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Inbox Views
[Interactive Simulation]
Discover how to change email inbox views on your iPhone 5c.
Apple® iPhone® 5c Simulator: Removing an Account
[Interactive Simulation]
Find out how to remove an email account with your iPhone 5c.
Apple® iPhone® 5c Simulator: Sending an Email with an Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your iPhone 5c.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Fetch New Data - Apple® iPhone® 5c
[Device-Specific Instructions]
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21
View Email Messages - Apple® iPhone® 5c
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Maps) - Apple® iPhone® 5c
[Device-Specific Instructions]

Home Screen

Display Icons - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Adding Widgets
[Interactive Simulation]
See how to add a widget on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding and Removing Home Screen Pages
[Interactive Simulation]
Learn how to add or remove a Home screen page on your iPhone 5c.
Apple® iPhone® 5c Simulator: Creating Folders
[Interactive Simulation]
Find out how to create folders on your iPhone 5c to help organize your apps.
Apple® iPhone® 5c Simulator: Managing Apps or Widgets
[Interactive Simulation]
See how to manage apps and widgets on the Home screen of your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Widgets
[Interactive Simulation]
Discover how to manage widgets on your iPhone 5c.
Apple® iPhone® 5c Simulator: Removing Apps from the Home Screen
[Interactive Simulation]
Discover how to remove apps on your iPhone 5c.
Apple® iPhone® 5c Simulator: Removing Widgets
[Interactive Simulation]
Find out how to remove widgets on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using Quick Reply
[Interactive Simulation]
Learn how to use Quick Reply on your iPhone 5c.
How can I get home screen apps back on my device?
[Community]
My phone deleted the app store and the iTunes app from my home screen how do i get them back?
What is spinning star next to LTE on my Iphone 5c?
[Community]
I don't know what the spinning star represents, please help
What is the iPhone 5c screen made out of?
[Community]
Asha asked Verizon Wireless: Q: What is the iPhone 5c screen made out of? A:The Apple iPhone 5c's screen is made from a lacquer hard-coated polycarbonate material.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Can I still use my iPhone when using the hotspot feature?
[Community]
I just purchased the new iphone se and I want to use my old 5c to set up another phone number but also use it as a mobile hotspot. My question is will I still be able to make and receive phone calls when I am using the hotspot feature to get on the internet via a laptop?
Can I use my device as a personal hotspot for a tablet without any additional costs?
[Community]
I have a 2GB data plan with my iphone 5c.  If I purchase a new tablet can I use the phone as a personal hotspot for the tablet without any additional costs
How do I set up my device as a mobile hotspot?
[Community]
How do u setup a hot spot with a 5C I phone?

Internet & Web Browser

Add a Browser Bookmark - Apple® iPhone® 5c
[Device-Specific Instructions]
View Browser History - iOS
[Device-Specific Instructions]
Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Access Websites - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Bookmarking Websites
[Interactive Simulation]
Learn how to bookmark a website on your iPhone 5c, so it's easy to find later.
Apple® iPhone® 5c Simulator: Changing Content Settings
[Interactive Simulation]
Explore how to change your Safari® content settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Clearing Browsing Data
[Interactive Simulation]
Discover how to find clear the browsing data on Safari® in your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your iPhone 5c.
How do I connect to the internet?
[Community]
how do I connect to the internet with the Iphone5c?
Web Browser - Apple® iPhone® 5c
[Device-Specific Instructions]

Keyboard

Keyboard Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
How do I reset the keyboard?
[Community]
My keyboard has a mind of its own, as I am typing the page moves from one to another or the lines will switch fom one to another.  is there a way to reset the keyboard?
Turn Voice Input On / Off - Apple® iOS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Apple® iPhone® 5c Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Charging your Device
[Interactive Simulation]
A visual guide on how to charge your iPhone 5c.
Language Selection - Apple® iPhone® 5c
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unlock the Device - Apple® iPhone® 5c
[Device-Specific Instructions]
Turn Off Passcode - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® Article - Using a Passcode
[Device-Specific Instructions]
Phone Lock - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Changing Lock Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your iPhone 6 to help protect your private information.
Apple® iPhone® 5c Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your iPhone 5c.
How do I change or retrieve my passcode?
[Community]
i just got a new phone. an iphone5c. I put some passwords and passcodes and didn't write them down. having trouble getting them. i put in forgot password and nothing. how do i change or retrieve them

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Apple® iPhone® 5c
[Device-Specific Instructions]

Mobile Hotspot

Apple® iPhone® 5c Simulator: Setting the Password on Mobile Hotspot
[Interactive Simulation]
See how to set up a mobile hotspot password on your iPhone 5c.
Apple® iPhone® 5c Simulator: Turning On Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your iPhone 5c as a Mobile Hotspot, so you can share your data connection with other devices.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Apple® iPhone® 5c
[Device-Specific Instructions]

Navigating & Multitasking

Control Center - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Managing Open Apps
[Interactive Simulation]
Learn how to manage open apps that are running on your iPhone 5c.

Operating System & Software

Install System Updates - iTunes®
[Device-Specific Instructions]
Software Update: Apple iPhone 5c
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 5c.
iOS Updates - Apple® iPhone® 5c
[Device-Specific Instructions]
Restarting the Operating System - Macintosh
[Device-Specific Instructions]
View Software Version - Apple® iPhone® 5c
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove SIM Card - Apple® iPhone® 5c
[Device-Specific Instructions]
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert SIM Card - Apple® iPhone® 5c
[Device-Specific Instructions]
Unblock SIM PIN - Apple® iPhone® 5c
[Device-Specific Instructions]
View SIM Card Number - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Inserting and Removing the SIM Card
[Interactive Simulation]
Find out how to insert and remove a SIM card from your iPhone 5c.
Can I use an international SIM card from Taiwan in my iPhone 5C?
[Community]
Not sure if this is the right space to ask this question.  Basically I will have trip to Taiwan next month and I had browsed some online aboutthings to do to avoid unexpected fat bill.  One mentioned to remove the phone SIM card and replace with the local SIM card.  Is that goodenough to...
How do I find the PUK code for my sim card?
[Community]
There is a PUK code on my sim and I do not remember making this.....Someone please please please help me how to figure this code out so I can be able to use my phone again
How do I get a SIM card for my iPhone 5c?
[Community]
How do I get a new nano SIM card for iPhone 5c?
How do I get a new SIM card?
[Community]
I currently have an iphone 4 that does not have a SIM card. I recently bought an iphone 5c that has a nano SIM card for verizon but it is registered to another verizon number. I plan on activating my iphone 4 number onto the 5C. Do I need a new nano SIM card or can I change the phone number associated...
How to get a sim card for an iPhone 5c while in UK?
[Community]
I am studying abroad and want to get a sim card for my iPhone 5c while i am here. I know it needs to be unlocked in order to do so but I keep hearing the 5c is unlocked and then that its not through verizon? Also there are specialty shops here in the UK that say they can unlock the phone but will that...
Modify SIM PIN - Apple® iPhone® 5c
[Device-Specific Instructions]
Will My iPhone 6 Sim Card Work In An iPhone 5c?
[Community]
In March, 2016, I bought an iPhone 6S through Verizon, on their 24-month payment plan. One month later, the phone was destroyed by water. I then bought a Verizon iPhone 5C on eBay, and put the 6S SIM in it. My question is that I travel internationally, and would like to use a local SIM card. Will these...
Will the Sim Card from my 5c work in my 6s?
[Community]
Will the SIM card in my 5c work in my 6s?

Social Networking

Apple® iPhone® 5c Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding a Twitter Account
[Interactive Simulation]
Find out how to add a Twitter acount to your iPhone 5c.
Apple® iPhone® 5c Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your iPhone 5c to help protect your account.
Apple® iPhone® 5c Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your iPhone 5c.
Apple® iPhone® 5c Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet with Twitter® on your iPhone 5c.

Sounds, Volume & Audio

Test the Microphone - Apple iOS
[Device-Specific Instructions]
Set Ringtones - Apple® iPhone® 5c
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 5c
[Device-Specific Instructions]
Silent Mode - Apple® iPhone® 5c
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone® 5c
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - Apple® iPhone® 5c
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Determining Message Type - Apple® iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Voicemail to Text - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Changing Message Settings
[Interactive Simulation]
Learn how to change message settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Deleting Conversations
[Interactive Simulation]
Find out how to delete conversations on your iPhone 5c.
Apple® iPhone® 5c Simulator: Sending a Text with an Attachmenet
[Interactive Simulation]
Discover how to send a text message with an attachment using your iPhone 5c.
Apple® iPhone® 5c Simulator: Sending an Image and Saving Data
[Interactive Simulation]
Find out how to send images from your iPhone 5c.
Apple® iPhone® 5c Simulator: Turning Off Group Message Notifications
[Interactive Simulation]
Learn how to turn off notifications for group messages from your iPhone 5c.
Apple® iPhone® 5c Simulator: Turning iMessage On or Off
[Interactive Simulation]
A visual guide for how to turn iMessage on or off using your iPhone 5c.
Can I Retrieve Deleted Text Messages On My iPhone 5c?
[Community]
can I retrieve deleted text message string
Can I forward text messages to my e-mail account?
[Community]
Does the Verizon Message  App allow me to forward my text messages to an email account?  If not, what app will let me perform this function?
Can I transfer text messages to my new device?
[Community]
If I upgrade an iPhone 4 to an iPhone 5c is there a way to transfer all my text messages?
Can I view or send texts from a broken device?
[Community]
I am even unable to sign up for the Message+ feature on my desktop, because it requires a working phone to activate. It doesn't seem like I can sign up to begin receiving texts into my email inbox, either. My question is, until I get my replacement phone, how am I supposed to access my messages? And even...
Can Verizon resend messages to my device?
[Community]
I was recently traveling abroad and removed my SIM card from my iPhone 5c while I was away. When I put the SIM card back in, I did receive 2 text messages that were sent to me while I was gone, but there were a few that never made it to my device or to my Messages app on my computer. Is Verizon able to...
Delete Message - Apple® iPhone® 5c
[Device-Specific Instructions]
Is there a way to print messages from my inbox?
[Community]
Does anyone know a method to print phone messages??
My daughter went to Canada for a week, and I got her that plan 500 minutes and 500 texts. How does the plan work?
[Community]
My daughter went to Canada for a week, I got her a plan that she gets 500 minutes and 500 texts, incoming is unlimited.  What does 500 texts actually mean????
Turn SMS On / Off - Apple® iPhone® 5c
[Device-Specific Instructions]
What is the International Texting and voice plan?
[Community]
I am traveling to Italy soon and would like to be able to send texts back to the states and make/receive calls to and from the states if needed.What do I need to make sure that I DO NOT have any type of data options running on my iPhone 5c? and what is the cost of a text and voice per minute? Thanks...
Why can't I text non iPhone users?
[Community]
I have an iPhone 5c and can't text to some of my non iPhone users all of a sudden. Nobody seems to know how to fix it. Help.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Set Up Printing - Apple® iPhone® 5c
[Device-Specific Instructions]
Capture a Screenshot - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Changing FaceTime Settings
[Interactive Simulation]
Find out how to change the FaceTime settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Creating a Medical ID
[Interactive Simulation]
Discover how to create a medical ID on your iPhone 5c.
Apple® iPhone® 5c Simulator: Performing a Factory Reset
[Interactive Simulation]
Discover how to perform a factory reset on your iPhone 5c.
Apple® iPhone® 5c Simulator: Placing a Video Call
[Interactive Simulation]
Learn how to use FaceTime® on your iPhone 5c.
Apple® iPhone® 5c Simulator: Turning Off Wi-Fi Assist
[Interactive Simulation]
Learn how to save data by turning off Wi-Fi Assist on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using 3D Touch for Communication
[Interactive Simulation]
Learn how to communicate using 3D Touch on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using 3D Touch in an App
[Interactive Simulation]
See how to use 3D Touch within an app on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using 3D Touch on the Home Screen
[Interactive Simulation]
Find out how to use 3D Touch on the Home screen of your iPhone 5c.
Apple® iPhone® 5c Simulator: Using Live Picture
[Interactive Simulation]
Find out how to create a live picture on your iPhone 5c.
Apple® iPhone® 5c Simulator: Viewing Health Data
[Interactive Simulation]
A visual walkthrough on how to view your health data using your iPhone 5c.
How Do I Perform A Factory Reset On My Device?
[Community]
iphone conflicting with previous owner. How do I put it back to factory setting and start over?
How do I delete content from my device?
[Community]
how do I remove contents from a 5c before returning it
Where can I find an instruction manual for my device?
[Community]
Where can I obtain an instructional manual for the Apple phone 5C? Peggy

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
Turn VoiceOver On/Off - Apple® iOS®
[Device-Specific Instructions]
Guided Access Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
Turn Assisted Dialing On / Off - Apple® iOS
[Device-Specific Instructions]

Wallpapers/Theme

Apple® iPhone® 5c Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your iPhone 5c.
Set Wallpaper - Apple® iPhone® 5c
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Reset Network Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
Determine Wi-Fi Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Turn 4G LTE On / Off - Apple® iPhone® 5c
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPhone® 5c
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your iPhone 5c to connect to a Wi-Fi network, so you can access the internet without using data.
How do I connect to the internet?
[Community]
how do I connect to the internet with the Iphone5c?
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Turn Wi-Fi On / Off - Apple® iPhone® 5c
[Device-Specific Instructions]

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