Select Your Device
Moto Z Play Droid Edition
Apple® iPhone® 6
Apple® iPhone® 6s Plus
Apple® iPhone® 6 Plus
Apple® iPhone® 6s
Samsung Galaxy S® 5
Samsung Galaxy Note7
Apple® iPhone® 5s
Samsung Galaxy S® 6
Samsung Galaxy S7
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S® 4
Samsung Galaxy S7 edge
Samsung Galaxy Note5
DROID TURBO 2
Apple® iPhone® 5c
Samsung Galaxy Note® 4
Apple® iPhone® 5
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
DROID MAXX by MOTOROLA
Samsung 3G Network Extender
Apple® iPhone® SE
Verizon Jetpack® MiFi® 6620L
Verizon Ellipsis™ 7
Droid Turbo in Ballistic Nylon
Apple® iPad® 2
Samsung Galaxy Core Prime™
LG G3
Apple® iPhone® 4s
LG G4™
Apple® iPhone® 7 Plus
Samsung Convoy™ 3
Apple® iPhone® 4
Droid Turbo by Motorola
Verizon Ellipsis® 8
Samsung Galaxy S® 6 edge
Samsung Galaxy S6 edge +
LG Revere® 3
DROID MAXX 2
Samsung Galaxy Note® 3
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
Samsung Galaxy J1™ Prepaid
Samsung Gusto® 3
LG Cosmos™ 3
Samsung Galaxy J3 V
Samsung Galaxy S® III
Moto Z Force Droid Edition
Samsung 4G LTE Network Extender
Verizon MiFi® 4G LTE Global USB Modem U620L
Brigadier™ by Kyocera
LG G Vista
DROID MINI by MOTOROLA
LG V10™
HTC Desire® 526
LG G5
Pantech 4G LTE Global USB Modem UML290
Ellipsis™ Jetpack® MHS800L
LG G2
Casio G'zOne Commando®
Samsung Galaxy J3 (2016)
LG Optimus Zone™ 3 Prepaid
Verizon Wireless Home Phone
DROID RAZR M by MOTOROLA
GizmoPal™
LG Extravert™ 2
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
LG K8 V
GizmoPal® 2 by LG
HTC One® (M8)
DuraXV
Verizon 4G LTE USB Modem 551L
Casio G'zOne Commando® 4G LTE
Casio G'zOne Ravine® 2
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
DROID ULTRA by MOTOROLA
GizmoGadget™ by LG
Microsoft Lumia 735
hum by Verizon
LG G Pad 8.3 LTE
Verizon 4G LTE USB Modem UML295
HTC One M9
Sony Xperia® Z3v
Verizon 4G LTE Broadband Router
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Samsung Convoy® 4
Galaxy Note® Edge
Samsung Galaxy Note® II
DROID RAZR by MOTOROLA
Nexus 6
Samsung Galaxy S® 4 mini
LG K4™ LTE
Samsung Convoy™ 2
Verizon LTE Internet and Home Phone
iPad® Pro
Gear S2
BlackBerry® Bold™ 9930 smartphone
HTC Desire® 530
Nokia Lumia 928
Verizon Ellipsis® 10
DROID TURBO 2 - Designed by You
Verizon Wireless AirCard® 595
Transpyre™ Prepaid
PRIV™ by Blackberry®
HTC Desire® 626
Samsung Brightside™
Moto Z Droid Edition
Moto X™ (2nd Gen.)
LG Exalt™
Samsung Gusto® 2
Samsung Intensity™ II
LG Terra™
Nokia Lumia 822
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
iPad® Air 2
Gear S®
Moto G™ by Motorola
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Moto X™ by Motorola
DROID INCREDIBLE 4G LTE by HTC
HTC One®
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Verizon SureResponse®
Moto E™ Prepaid
LTE Internet (Installed)
LG Optimus Zone™ 2 Prepaid
HTC 10™
LG Optimus Exceed™ 2
Microsoft Surface 3
LG Revere®
Blackberry Classic
DROID RAZR MAXX HD by MOTOROLA
LG Cosmos™ 2
DROID DNA by HTC
Samsung Galaxy Tab® 2 (7.0)
Galaxy Tab E (8.0)
Nokia Lumia Icon
Samsung Galaxy S® III mini
LG Octane™
Samsung Intensity™ III
DROID by MOTOROLA
Apple® iPad® mini with Retina display
LG Revere® 2
LG Exalt™II
Samsung Convoy™
Kyocera DuraXV+
Lancet™
LG Accolade™
Lucid™3 by LG
Watch Urbane™ 2nd Edition LTE
Apple® iPad® Air™
HTC One® (M8) for Windows®
Ellipsis™ Jetpack® MHS815L
LG G Pad™ X8.3
Verizon Wireless USB760 Modem
Galaxy Tab E
LG enV®3
DROID RAZR HD by MOTOROLA
Lancet™ for Android™
iPad Pro™ (9.7-inch)
Samsung Gusto®
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy Tab S2
DROID RAZR MAXX by MOTOROLA
G Pad™ 10.1 LTE
BlackBerry® Q10 smartphone
BlackBerry® Z10 smartphone
DROID INCREDIBLE 2 by HTC
Google Nexus 7
DROID 4 by MOTOROLA
Samsung Galaxy Tab® 2 (10.1)
Motorola RAZR V3m
HTC One® remix
G Pad™ 7.0 LTE
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® mini
Ellipsis® Kids
DROID BIONIC by MOTOROLA
Hydro ELITE by KYOCERA
iPad® mini 4
LG VX8300
LG Cosmos™
Enact™ by LG
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Z30 smartphone
LG 4G LTE USB Modem VL600
Samsung Galaxy Tab®
Samsung Haven™
LG Extravert™
Spectrum™ 2 by LG
Casio G'zOne Boulder®
BlackBerry® Bold 9650 smartphone
DROID X by MOTOROLA
Galaxy Nexus by Samsung
Samsung Illusion™
Pantech Breakout™
Samsung Galaxy Stellar™
Lucid™2 by LG
Motorola Barrage™
LG enV®2
Motorola MOTO™ W755
ZenPad™ Z8
LG enV® TOUCH
Samsung Intensity™
HTC Desire® 612
Verizon Wireless AirCard® 595U USB Modem
LG Migosm
DROID X2 by MOTOROLA
Samsung Galaxy™ Stratosphere™ II
Lucid™ by LG
Verizon Converged VOIP Device
Samsung Galaxy Tab® (10.1)
Dell™ Vostro™ V13 Laptop
Pantech Hotshot™
Pantech Perception™
Apple® iPad® with Retina display
Motorola XOOM™ 4G LTE
Samsung Smooth™
DROID 3 by MOTOROLA
Samsung Fascinate™
Windows Phone 8X by HTC
Delphi Connect with 4G LTE Mobile Hotspot
Samsung Galaxy Note® Pro
HTC One® max
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Alias™ 2
LG Vortex™
Samsung Knack™
LG Optimus Zone™
HP Spectre x2
Samsung ATIV SE™
BlackBerry® Tour™ 9630 smartphone
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
Nokia Lumia 2520
Sony Xperia® Z2
Samsung Galaxy Tab® S
Moto X™ - Designed by You (2nd Generation)
Verizon Wireless UMW190 Global USB Modem
Verizon Wireless UM175 USB Modem
THUNDERBOLT™ by HTC
LG Cosmos™ Touch
iPad® mini 3
Pantech Jest™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
LG VX5500
DROID INCREDIBLE by HTC
Samsung Gear S2 classic
Samsung Galaxy™ Stratosphere™
Pantech Marauder™
Intuition™ by LG
Casio G'zOne Rock™
BlackBerry® Pearl™ Flip 8230 smartphone
Casio G'zOne Brigade®
Nokia 2366i
Samsung Galaxy View
LG VX5400
LG VX8360
Samsung Galaxy Note® 10.1 2014 Edition
Samsung Galaxy Camera®
DROID CHARGE by SAMSUNG
Samsung Galaxy Legend™
Samsung Galaxy Note® 10.1
Samsung SCH-u340
Verizon Wireless USB720 Modem
Motorola W385
Moto X™ - Designed by You
Samsung ATIV Odyssey™
Luge™ by Motorola Prepaid
HTC Rhyme™
DROID 2 GLOBAL by MOTOROLA
DROID 2 by MOTOROLA
BlackBerry® Storm2™ 9550 smartphone Prepaid
BlackBerry® Curve™ 9330 smartphone
BlackBerry® Curve™ 8330 smartphone
Delphi Connect
HTC Rezound™
Pantech Caper™ Prepaid
Verizon Wireless Escapade®
Samsung Alias™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Motorola XOOM™
Sony Xperia® PLAY
Verizon Wireless UM150 USB Modem
Apple® iPad®
Pantech Crux™
Spartan GoCam™
Samsung Reality™
LG VX5300
Samsung SCH-u410
LG Chocolate® Touch
LG Ally™
Verizon Wireless CDM8975
Casio G'zOne Ravine® 2 Non-Camera
HTC Trophy™
LG Dare™
Revolution™ by LG
Samsung SCH-u430
Verizon Wireless G'zOne Type-S
Verizon Wireless Coupe™
LG Voyager™
Samsung Galaxy Tab® (7.7)
Samsung Juke
LG Chocolate®
Verizon Wireless USB727 Modem
Motorola MOTO™ VU204
LG VX5200
HP® Mini 1151NR Netbook
LG Enlighten®
BlackBerry® Torch™ 9850 smartphone
Samsung Rogue™
Spectrum™ by LG
LG VX8350
BlackBerry® Curve™ 8530 smartphone
LG Optimus Exceed™ Prepaid
Sierra Wireless AirCard® 555D
Samsung SCH-a870
LG enV®
Blackberry Classic Non-Camera
Samsung Omnia® II
Motorola V325
Motorola MOTOKRZR K1m
Sharp KIN™ ONE
LG VX3200
Samsung Continuum™
LG VX3300
Samsung SCH-u540
Verizon Wireless PC5750 PC Card
BlackBerry® Curve™ 9370 smartphone
Motorola Adventure™ V750
Samsung SCH-a670
LG VX6100
Gateway® LT2016u Netbook
Motorola W315
Casio EXILIM
Motorola E815
LG Chocolate® 3
G'zOne Boulder™ Black and Silver
Verizon Wireless Razzle™
Pantech PN-215
Samsung FlipShot®
Motorola MOTO™ Z6cx World Edition without Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
LG VX4650
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Sierra Wireless AirCard® 580
Motorola V60s
Samsung SCH-a930
Verizon Wireless V740 ExpressCard
Samsung SCH-a950
Nokia 6205
Motorola V325i
Motorola MOTO Q™ 9c
LG VX4500
Samsung Gem™
LG Versa™
HP® Pavilion dm1-3010nr Notebook
Nokia 6215i
DROID ERIS by HTC
Samsung Trance™
DROID XYBOARD 8.2 by MOTOROLA
Verizon Wireless PN-300
LG VX8100
Motorola Rival™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola CITRUS™
Motorola Entice™
LG Clout™
Samsung N150 Netbook
BlackBerry® Curve™ 9310 smartphone
Sharp KIN™ TWO
HP® Mini 110-3098NR Netbook
Pantech PN-210
LG Fathom®
Verizon Wireless CDM8950
Kyocera KPC650
LG VX6000
Compaq® Mini CQ10-688nr Netbook
Motorola RAZR V3c
Nokia 6315i
Samsung SCH-u620
HP® Mini 311-1037NR Netbook
Nokia 7705 Twist™
Samsung Gleam®
Motorola DEVOUR™ with MOTOBLUR™
Samsung SCH-a630
LG VX8700
Nokia 2605 Mirage
Samsung i700 Pocket PC
Nokia 6015i Prepaid
Verizon Wireless Adamant™
Samsung SCH-u550
Samsung Zeal™
DROID PRO by MOTOROLA
Motorola V276
Verizon AD3700 Global USB Modem
Samsung SCH-a850
Pantech PN-820
Kyocera KX444
Verizon Wireless USB1000 Global USB Modem
Nokia 2705 Shade™
Verizon Wireless CDM 7075
Motorola T720
LG Glance™
Motorola Q™
Samsung Saga™
Kyocera KX1v
Verizon Wireless Salute™
Sharp KIN™ ONEm
HTC Merge®
HTC Ozone™ with TALKS™ for Verizon Wireless
BlackBerry® 8830 World Edition smartphone
HP® Mini 210-1076NR Netbook
Nokia 2705 Shade™ Non-Camera
DROID XYBOARD 10.1 by MOTOROLA
HTC Apache XV6700
LG VENUS™
Motorola Krave™ ZN4
Samsung SCH-a650
Verizon Wireless V620
Samsung i600 Smartphone
Motorola C343
Motorola T730
Motorola V120e
Motorola MOTORAZR maxx Ve
Kyocera K323
Nokia 7205 Intrigue™
Motorola T300p
Jest™
HP® Pavilion dm1-2010nr Entertainment Notebook
Samsung Renown™
Motorola MOTOSLVR L7C
Samsung Omnia®
Samsung SCH-a970
Verizon XU870 Global ExpressCard®
Motorola Rapture™ VU30
Motorola V276 Prepaid
Motorola MOTO Q™ music 9m
Samsung Sway™
Samsung SCH-n330
HP® Mini 110-1046NR Netbook
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola V325xi
BlackBerry® 7750
Kyocera SE47
Motorola C333
Samsung SCH-a610
Kyocera KX2
Verizon Wireless XV6600 without Camera
Motorola V265
Kyocera K404
Motorola V710
Nokia 2128i
Moto G Play
Nokia 6305i
Samsung SCH-a790
Samsung SCH-a795
LG VX2000
Motorola V60p
Verizon KPC680 ExpressCard®
Kyocera KX414
Nokia 3589i
Verizon Wireless V640
Samsung SCH-a990
Samsung SCH-a310
Samsung SCH-a530
Sharp KIN™ TWOm
Nokia 2285
Verizon Wireless Blitz® Prepaid
Nokia 6236i
Samsung SCH-i730
LG V
BlackBerry® 7250
LG VX4700
Samsung SCH-a890
Samsung SCH-i760
Samsung Glyde™
LG VX9400
HTC Touch Pro™
DROID R2D2 by MOTOROLA
Verizon Wireless U630 PC Card
Samsung SCH-i830
Motorola V65p

Accessories

Initial Setup - Apple® Watch
[Device-Specific Instructions]
Add Apps - Apple® Watch
[Device-Specific Instructions]
Restart / Soft Reset - Apple® Watch
[Device-Specific Instructions]
Factory Data Reset (Powered On) - Apple® Watch
[Device-Specific Instructions]
A factory data reset clears all data and restores it to default settings and may help with: can't tap items on the screen, apps freezing/crashing/hanging, device freezes / locks up/ runs slow / won't charge/sync.
Bluetooth® On/Off - Apple® Watch
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Apple® Watch
[Device-Specific Instructions]
Install System Updates - Apple® Watch
[Device-Specific Instructions]
Manually Pair - Apple® Watch
[Device-Specific Instructions]

Activation & Initial Setup

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
See all your options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Verizon Cloud FAQs
[FAQs]
Learn about our digital cloud storage service that you can use to back up and sync your contacts, photos, videos and more.
Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Equipment Protection FAQs
[FAQs]
Learn about our device insurance and protection programs that cover loss, theft, accidental physical and liquid damage, and defects after the manufacturer's warranty expires.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Move to iOS® App for Android™
[Device-Specific Instructions]
Can I activate a friend's replacement device on my plan?
[Community]
My friend got a 5c, and something happened with it and she got a new one sent to her. She says that I can't use it as a cell phone on my contract becasue it is on her contract even though she got sent a new one. Would I be able to put on number on it since she is using a new one?
Can I use my Sprint iPhones on Verizon?
[Community]
I'm thinking of switching from Sprint to Verizon due to the limited service on the Sprint network where I just moved to. I have an iPhone 5s and 5c on the account, can I use both of those phones with Verizon or do I have to buy new phones? Thanks

Back Up & Transfer Content

Transfer Contacts & Other Content Between Phones
[General Information]
Download our new Content Transfer App. Learn how to easily transfer contacts, pictures, videos and more when switching phones.
How to transfer your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your content from your old phone to your new phone. Find out how.
Length: 2:27
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Apple® iPhone® 5c Simulator: Changing iPhone's Name
[Interactive Simulation]
Find out how to change the name of your iPhone 5c.
Apple® iPhone® 5c Simulator: Getting to Know the Back of Your Device
[Interactive Simulation]
Discover the features on the back of your iPhone 5c.
Apple® iPhone® 5c Simulator: Restarting Your Phone
[Interactive Simulation]
Discover how to restart your iPhone 5c.
Apple® iPhone® 5c Simulator: Understanding the Device Buttons and Features
[Interactive Simulation]
An interactive map of the Home screen and buttons on your iPhone 5c.
Notification Center - Apple® iPhone® 5C
[Device-Specific Instructions]

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Restart/Soft Reset - Apple® iPhone® 5c
[Device-Specific Instructions]
A restart (soft reset) can help if a device is resetting (turning off and on), isn't working (crashing, freezes, not ringing, not vibrating, not placing or receiving calls), device locks up, keypad doesn't respond. A soft reset is like rebooting your computer and is often used as the first step in any...
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Battery Inserting/Removing - Apple® iOS
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 5c
[Device-Specific Instructions]
Battery Percentage - Apple® iPhone® 5c
[Device-Specific Instructions]
Why can't I get my device to turn on?
[Community]
Used my 5-day old iPhone 5c and noticed charge was at 50%. Fifteen minutes later tried to turn it on to use it, and it was dead. Held the "on" button on for 20 seconds; still won't come on. Plugged it into charger; won't charge.
Why won't my phone charge when it is on?
[Community]
So my phone is plugged into the charger but wont charge while the phone is on. I turned it off all night last night with the battery at 7% and woke up with it at 100%. Has anyone else had this problem and if so how is it fixed.
Will I need a converter when traveling internationally?
[Community]
Does the iPhone 5C (and the iPad 3) have auto sensing power supplies so I can travel from the US to Ireland and simply use a plug converter to recharge?

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Using the Bluetooth® Headset Pairing Guide
[Device-Specific Instructions]
This links to our guide for connecting/pairing your device to Bluetooth headsets, speakers, keyboards and other accessories. Also links to the Bluetooth car compatibility matrix. Visit our Bluetooth FAQs for additional info. If you're having other issues with your phone or device, visit our Troubleshooting...
Bluetooth® On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your iPhone 5c with your Bluetooth device.

Calendar

Manage Calendar Events - Apple® iPhone® 5c
[Device-Specific Instructions]
If you want to add, delete or edit info in your iPhone's calendar, view this info. If you are having other issues with your phone, visit our Troubleshooting Assistant on vzw.com.
Reminders - Apple® iPhone® 5C
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone® 5c
[Device-Specific Instructions]
If you have multiple calendars on your iPhone (iCloud, Gmail, Work, etc.), use this info to set the default calendar. If you are having other issues with your iPhone, visit our Troubleshooting Assistant on vzw.com.

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone®
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Enable/Disable Wi-Fi Calling - iOS
[Device-Specific Instructions]
Placing an International Call
[Device-Specific Instructions]
Add Call & Message Blocking - My Verizon
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 5C
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Adding a Phone Number as a Contact
[Interactive Simulation]
Discover how to add a numbers as a new contact on your iPhone 5c.
Apple® iPhone® 5c Simulator: Blocking a Contact
[Interactive Simulation]
Find out how to block a new contact on your iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Call Settings
[Interactive Simulation]
An interactive guide on how to change your call settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using Your Phone
[Interactive Simulation]
Discover how to use your iPhone 5c to make a call.
Dial a Number - Apple® iPhone® 5C
[Device-Specific Instructions]
How can I disconnect one caller from a conference call?
[Community]
I am not able to disconnect one call from a conference call. I have tried everything and do not wish to end both calls, just one.
How do I restore my call log?
[Community]
how can I restore my call log without downloading software?
How will a global plan work on an iPhone 5c?
[Community]
Going to France next week with a iPhone 5c.  Has anyone used the global plan?  How's it work, dialing numbers both in France and US?
Plus (+) Dialing - Apple iPhone 5C
[Device-Specific Instructions]
Why are all my incoming calls going to another device?
[Community]
All my incoming calls to my iPhone 5c are going to another line (a basic flip phone) on our family account. I am receiving only a missed call notification.

Camera, Photos & Videos

Camera Settings - Apple® iPhone® 5C
[Device-Specific Instructions]
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Capturing a Slo-Mo Video
[Interactive Simulation]
Discover how to capture a Slo-Mo video on your iPhone 5c.
Apple® iPhone® 5c Simulator: Capturing a Time-Lapse Video
[Interactive Simulation]
Find out how to capture a Time-Lapse video on your iPhone 5c.
Apple® iPhone® 5c Simulator: Capturing a Video
[Interactive Simulation]
Learn how to record a video using your iPhone 5c.
Apple® iPhone® 5c Simulator: Editing a Photo
[Interactive Simulation]
See how to edit a photo using your iPhone 5c.
Apple® iPhone® 5c Simulator: Switching Between Rear and Front Cameras
[Interactive Simulation]
Learn how to change between front and rear view on your iPhone 5c camera.
Apple® iPhone® 5c Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your iPhone 5c.
How do I move pictures from my device to my computer without using iTunes?
[Community]
I don't have no space left because I take a lot of picture and I try to sync it to iTunes so I save the pic there and delete it from my phone. sometimes so apps just for close when am trying to use it.
Play a Video - Apple® iPhone® 5C
[Device-Specific Instructions]
What is Pixflix?
[Community]
Can anyone tell me what pixflix is?

Contacts

Transfer Your Contacts and Media
[Online Tool]
Find out how to transfer your contacts, pictures, videos and songs from your old phone to your new one with this helpful online tool.
Move to iOS® App for Android™
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Check for Duplicate Contacts Stored in Multiple Accounts - Apple® iPhone®
[Device-Specific Instructions]
If you are using multiple backup options on your device and have duplicate contacts, view this info. If you are having other issues with your device, visit our Troubleshooting Assistant on vzw.com.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Add a Contact - Apple® iPhone® 5C
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone® 5C
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone® 5C
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Adding a Contact
[Interactive Simulation]
See how to add a new contact to your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding a Contact to Favorites
[Interactive Simulation]
Learn how to add a contact to your Favorites on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding a Picture to a Contact
[Interactive Simulation]
See how to add a picture to a contact on your iPhone 5c.
Apple® iPhone® 5c Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your iPhone 5c without looking at it.
Apple® iPhone® 5c Simulator: Importing and Exporting Contacts
[Interactive Simulation]
Learn how to import and export your contacts on your iPhone 5c.
How do I get my contacts in alphabetical order by first name?
[Community]
I just got the 5c today and she transferred my contacts, but they are by the last name or name with cell behind it. They were all ABC order by first name on my old phone and it wasn't a "smart phone." I can't make heads or tails out of this mess. Basically there are a bunch that have first name and cell...
How do you get a contact's photo to show full-screen when they call?
[Community]
A friend sees a large full-screen photo of some of his contacts when they call. I only see a small round circle with the name next to it? Is there a setting that makes this happen? Both of us on 5c iPhones with OS 8.

Data

Promotional Data FAQs
[FAQs]
Learn the about the options to add promotional data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Turn Off/On Facebook® Video Auto Play
[Device-Specific Instructions]
Data Roaming - Apple® iPhone® 5c
[Device-Specific Instructions]
This helps when you can't connect to the Internet / have no network connection or cannot send/receive email/text/pics/videos. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Turn Data On/Off - Apple® iPhone® 5c
[Device-Specific Instructions]
Optimize Data Usage - Apple® iPhone® 5C
[Device-Specific Instructions]
How can I tell what is causing my device to use large amounts of data in the middle of the night?
[Community]
I seem to be using large chunks of date in the middle of the night while I am sleeping, what could be causing it and how do I stop it? I have noticed it three or four times in the last month.
Is it possible to use data when my device hasn't been activated?
[Community]
Hello. I am a current Verizon customer who just got a iPhone 5c and have been setting up the phone (using Wifi as a connection) but have not activated the phone with Verizon. I have turned off a lot of the cellular data usage settings and have noticed that, according to the iPhone, noticeable cellular...

Date & Time

Date and Time Settings - Apple® iPhone® 5C
[Device-Specific Instructions]
Why is the time shown on my device incorrect?
[Community]
It seems like it lags behind almost. When the phone is open and in use it will work just fine but still show the wrong time, however when it's not in use the time will just stand still. I've been having this problem since yesterday and unfortunately there are no Verizon stores anywhere near where I live....

Device ID & Info

Check for Water Damage - Apple®
[Device-Specific Instructions]
Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
Check for Physical Damage - Charging Ports
[Device-Specific Instructions]
Check for Physical Damage - Screen
[Device-Specific Instructions]
Check for Water Damage
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
View PRL/ERI - Apple® iPhone® 5C
[Device-Specific Instructions]
Signal Strength - Apple® iPhone® 5C
[Device-Specific Instructions]
View Phone Information - Apple® iPhone® 5C
[Device-Specific Instructions]
Check for Physical Damage - Separated Hinges
[Device-Specific Instructions]
View Mac Address - Apple® iPhone® 5C
[Device-Specific Instructions]

Device Search

Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]
Spotlight Search - Apple® iPhone® 5C
[Device-Specific Instructions]

Device Settings

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
Restriction Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
Set Up Printing - Apple® iPhone® 5C
[Device-Specific Instructions]
Allow App Usage - Apple iPhone 5C
[Device-Specific Instructions]
If you'd like to allow access to apps or can't see app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Control Center - Apple® iPhone® 5C
[Device-Specific Instructions]
Do Not Disturb On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
Restrict App Usage - Apple® iPhone® 5C
[Device-Specific Instructions]
If you'd like to restrict access to apps and hide app icons, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Control Center - Apple® iPhone® 5C
[Device-Specific Instructions]
Handoff On/Off - Apple iPhone 5C
[Device-Specific Instructions]
Backlight - Apple® iPhone® 5C
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Accessing Mobile Network Settings
[Interactive Simulation]
Find out how to access mobile network settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access Settings on your iPhone 5c to change alert sounds, turn off GPS and more.
Apple® iPhone® 5c Simulator: Adding an Account
[Interactive Simulation]
Discover how to add an account on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adjusting your Auto-Lock Preferences
[Interactive Simulation]
Discover how to adjust Auto-Lock preferences on your iPhone 5c.
Apple® iPhone® 5c Simulator: Backing Up iPhone with iCloud
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Account Settings
[Interactive Simulation]
Learn how to change the account settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Notification Sounds
[Interactive Simulation]
An interactive guide for changing the notification sounds on your iPhone 5c.
Apple® iPhone® 5c Simulator: Checking for and Installing System Updates
[Interactive Simulation]
Learn how to check for and install a system update on your iPhone 5c.
Apple® iPhone® 5c Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage Location Settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Background App Refresh
[Interactive Simulation]
Explore how to manage the Background App Refresh on your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing iPhone's Memory
[Interactive Simulation]
Discover how to manage your iPhone 5c's memory
Apple® iPhone® 5c Simulator: Managing the Battery
[Interactive Simulation]
Learn how to manage the battery on your iPhone 5c.
Apple® iPhone® 5c Simulator: Removing an Account
[Interactive Simulation]
An interactive guide on how to remove an account from your iPhone 5c.
Apple® iPhone® 5c Simulator: Scheduling a Night Shift
[Interactive Simulation]
See how to dim your lights by scheduling Night Shift on your iPhone 5c.
Apple® iPhone® 5c Simulator: Setting Up Touch ID
[Interactive Simulation]
See how to set up Touch ID on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using Airplane Mode
[Interactive Simulation]
An interactive guide for setting your iPhone 5c to Airplane Mode.
Can I add more storage to my iPhone 5c?
[Community]
Can I add storage to be able to have more apps and space for photos?
Can I factory reset my iPhone without an Apple ID?
[Community]
i bought an iPhone 5c from my friend but when i try to factory reset it, it asks for her apple id, which she does not know. help!
Can I unlock my iPhone 5c?
[Community]
Can I unlock my iPhone 5c?
How can I unlock my iPhone 5c so I can use it in Europe?
[Community]
I am going to Europe, how can I unlock my iPhone 5c so I can use it there?
How do I get my device to start ringing again?
[Community]
My phone won't ring. Any ideas
How do I know if my device is unlocked?
[Community]
how do i unlock my phone and how do i know if its locked

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Create Gmail™ Account
[Device-Specific Instructions]
Gmail™ Notifications - Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv)/vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Fetch New Data - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Adding a Corporate Email Account
[Interactive Simulation]
Learn how to access your work email on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding a Personal Email Account
[Interactive Simulation]
Discover how to access your existing email account on your iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Inbox Views
[Interactive Simulation]
Discover how to change email inbox views on your iPhone 5c.
Apple® iPhone® 5c Simulator: Removing an Account
[Interactive Simulation]
Find out how to remove an email account with your iPhone 5c.
Apple® iPhone® 5c Simulator: Sending an Email with an Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your iPhone 5c.
Email Account Settings (Personal POP/IMAP) - Apple® iPhone® 5C
[Device-Specific Instructions]
This info is helpful if you need assistance with your personal (POP/IMAP) email settings and locating common email server addresses for your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have...
View Email Messages - Apple® iPhone® 5C
[Device-Specific Instructions]

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
GPS Location - Apple® iPhone® 5C
[Device-Specific Instructions]
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Add Layers (Maps) - Apple® iPhone® 5C
[Device-Specific Instructions]
Reminders - Apple® iPhone® 5C
[Device-Specific Instructions]

Google Backup & restore

Home Screen

Lock/Unlock Screen Portrait Orientation Mode - Apple® iPhone® 5C
[Device-Specific Instructions]
If the screen/display on your device doesn't flip or rotate, this shows how to fix it. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® iPhone® 5c Simulator: Adding Widgets
[Interactive Simulation]
See how to add a widget on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding and Removing Home Screen Pages
[Interactive Simulation]
Learn how to add or remove a Home screen page on your iPhone 5c.
Apple® iPhone® 5c Simulator: Creating Folders
[Interactive Simulation]
Find out how to create folders on your iPhone 5c to help organize your apps.
Apple® iPhone® 5c Simulator: Managing Apps or Widgets
[Interactive Simulation]
See how to manage apps and widgets on the Home screen of your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Widgets
[Interactive Simulation]
Discover how to manage widgets on your iPhone 5c.
Apple® iPhone® 5c Simulator: Removing Apps from the Home Screen
[Interactive Simulation]
Discover how to remove apps on your iPhone 5c.
Apple® iPhone® 5c Simulator: Removing Widgets
[Interactive Simulation]
Find out how to remove widgets on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using Quick Reply
[Interactive Simulation]
Learn how to use Quick Reply on your iPhone 5c.
Display Icons - Apple® iPhone® 5c
[Device-Specific Instructions]
How can I get home screen apps back on my device?
[Community]
My phone deleted the app store and the iTunes app from my home screen how do i get them back?
What is spinning star next to LTE on my Iphone 5c?
[Community]
I don't know what the spinning star represents, please help
What is the iPhone 5c screen made out of?
[Community]
Asha asked Verizon Wireless: Q: What is the iPhone 5c screen made out of? A:The Apple iPhone 5c's screen is made from a lacquer hard-coated polycarbonate material.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up Personal HotSpot - Apple® iPhone® 5C
[Device-Specific Instructions]
To setup or activate the hotspot on your device for use as an Internet/Wi-Fi connection, follow these instructions. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Personal HotSpot Settings - Apple® iPhone® 5C
[Device-Specific Instructions]
To change Personal Hotspot settings, like the Wi-Fi password, on your device, use this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Turn Personal HotSpot On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
This shows how to turn the hotspot feature, which enables your device to be used as an Internet connection for other devices, on or off. If you're having other issues with your phone or device, visit our Troubleshooting Assistant.
Can I still use my iPhone when using the hotspot feature?
[Community]
I just purchased the new iphone se and I want to use my old 5c to set up another phone number but also use it as a mobile hotspot. My question is will I still be able to make and receive phone calls when I am using the hotspot feature to get on the internet via a laptop?
Can I use my device as a personal hotspot for a tablet without any additional costs?
[Community]
I have a 2GB data plan with my iphone 5c.  If I purchase a new tablet can I use the phone as a personal hotspot for the tablet without any additional costs
How do I set up my device as a mobile hotspot?
[Community]
How do u setup a hot spot with a 5C I phone?

Internet & Web Browser

Add a Browser Bookmark - Apple® iPhone® 5C
[Device-Specific Instructions]
Determining Internet Connection Speeds
[Device-Specific Instructions]
Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
View Browser History - iOS
[Device-Specific Instructions]
Browser Cookies On/Off - Apple® iPhone® 5c
[Device-Specific Instructions]
If you can't browse the Internet or view website images on your device, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reboot the Router
[Device-Specific Instructions]
Apple® Article - Using FaceTime
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Bookmarking Websites
[Interactive Simulation]
Learn how to bookmark a website on your iPhone 5c, so it's easy to find later.
Apple® iPhone® 5c Simulator: Changing Content Settings
[Interactive Simulation]
Explore how to change your Safari® content settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Clearing Browsing Data
[Interactive Simulation]
Discover how to find clear the browsing data on Safari® in your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your iPhone 5c.
Clear Temporary Internet Files - Apple® iPhone® 5c
[Device-Specific Instructions]
If you're having trouble connecting to the Internet or a web page won't display on your device, follow these steps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
How do I connect to the internet?
[Community]
how do I connect to the internet with the Iphone5c?
JavaScript Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
If you can't view websites or pages won't load/render on your device, checking your JavaScript settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Web Browser - Apple® iPhone® 5C
[Device-Specific Instructions]
Websites - Apple® iPhone® 5C
[Device-Specific Instructions]

Keyboard

Keyboard Settings - Apple® iPhone® 5C
[Device-Specific Instructions]
Turn Voice Input On/Off - Apple® iOS
[Device-Specific Instructions]
You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Apple® iPhone® 5c Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Charging your Device
[Interactive Simulation]
A visual guide on how to charge your iPhone 5c.
Language Selection - Apple® iPhone® 5C
[Device-Specific Instructions]

Lock, Unlock, Password & Security

Unlock the Device - Apple® iPhone® 5C
[Device-Specific Instructions]
Turn Off Passcode - Apple iPhone 5C
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Changing Lock Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your iPhone 6 to help protect your private information.
Apple® iPhone® 5c Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your iPhone 5c.
How do I change or retrieve my passcode?
[Community]
i just got a new phone. an iphone5c. I put some passwords and passcodes and didn't write them down. having trouble getting them. i put in forgot password and nothing. how do i change or retrieve them
Modify the SIM PIN - Apple® iPhone® 5C
[Device-Specific Instructions]

Memory/Storage

View Storage Meter/Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Memory Card Formatting
[Device-Specific Instructions]
Check Memory - Apple® iPhone® 5C
[Device-Specific Instructions]

Mobile Hotspot

Apple® iPhone® 5c Simulator: Setting the Password on Mobile Hotspot
[Interactive Simulation]
See how to set up a mobile hotspot password on your iPhone 5c.
Apple® iPhone® 5c Simulator: Turning On Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your iPhone 5c as a Mobile Hotspot, so you can share your data connection with other devices.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Apple article - Latest iTunes® Version
[Device-Specific Instructions]
Play Music Files - Apple® iPhone® 5C
[Device-Specific Instructions]

Navigating & Multitasking

Recently Used Apps - Apple® iPhone® 5C
[Device-Specific Instructions]
To view, open and close recently used apps, view this info. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Managing Open Apps
[Interactive Simulation]
Learn how to manage open apps that are running on your iPhone 5c.

Operating System & Software

Software Update: Apple iPhone 5c
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 5c.
Install System Updates - iTunes®
[Device-Specific Instructions]
Erase all Content and Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
Erasing all content and settings (hard reset) may help with: screen not working (blank or frozen screen), app issues (app crashing, app freezing, app running slow), keypad/touch screen not working, audio problems (can't hear, making noises), not being able to place or receive calls, device not syncing....
iOS Updates - Apple® iPhone® 5c
[Device-Specific Instructions]
This provides instructions for updating the software/iOS on your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reset Network Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
If you can't connect to the Internet or send/receive emails and messages (text/picture/video) on your device, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Reset All Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
If your device crashes and resets itself, apps freeze/hang or reset the device, restoring your device to default settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device....
Restarting the Operating System - Macintosh
[Device-Specific Instructions]
View Software Version - Apple® iPhone® 5C
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN/PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove the SIM Card - Apple iPhone 5C
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert the SIM Card - Apple® iPhone® 5c
[Device-Specific Instructions]
Inserting/removing a SIM is helpful when receiving activation errors (SIM not detected/Not valid/failure/not recognized/misaligned), having trouble with the browser or have a blank/frozen screen on a 4G device. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
View the SIM Card Number - Apple iPhone 5C
[Device-Specific Instructions]
This only helps with viewing the SIM card number/ID on your iPhone. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Unblock SIM PIN - The Apple® iPhone® 5C
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Inserting and Removing the SIM Card
[Interactive Simulation]
Find out how to insert and remove a SIM card from your iPhone 5c.
Can I use an international SIM card from Taiwan in my iPhone 5C?
[Community]
Not sure if this is the right space to ask this question.  Basically I will have trip to Taiwan next month and I had browsed some online aboutthings to do to avoid unexpected fat bill.  One mentioned to remove the phone SIM card and replace with the local SIM card.  Is that goodenough to...
How do I find the PUK code for my sim card?
[Community]
There is a PUK code on my sim and I do not remember making this.....Someone please please please help me how to figure this code out so I can be able to use my phone again
How do I get a SIM card for my iPhone 5c?
[Community]
How do I get a new nano SIM card for iPhone 5c?
How do I get a new SIM card?
[Community]
I currently have an iphone 4 that does not have a SIM card. I recently bought an iphone 5c that has a nano SIM card for verizon but it is registered to another verizon number. I plan on activating my iphone 4 number onto the 5C. Do I need a new nano SIM card or can I change the phone number associated...
How to get a sim card for an iPhone 5c while in UK?
[Community]
I am studying abroad and want to get a sim card for my iPhone 5c while i am here. I know it needs to be unlocked in order to do so but I keep hearing the 5c is unlocked and then that its not through verizon? Also there are specialty shops here in the UK that say they can unlock the phone but will that...
Modify the SIM PIN - Apple® iPhone® 5C
[Device-Specific Instructions]
Will the Sim Card from my 5c work in my 6s?
[Community]
Will the SIM card in my 5c work in my 6s?

Social Networking

Apple® iPhone® 5c Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding a Twitter Account
[Interactive Simulation]
Find out how to add a Twitter acount to your iPhone 5c.
Apple® iPhone® 5c Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your iPhone 5c to help protect your account.
Apple® iPhone® 5c Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your iPhone 5c.
Apple® iPhone® 5c Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet with Twitter® on your iPhone 5c.

Sounds, Volume & Audio

Apple® Article - If you hear no sound or distorted sound from your iPhone®, iPad®, or iPod touch® speaker
[Device-Specific Instructions]
If you can't hear anything from the built-in speaker on your iPhone or iPad, or if the sound is distorted, muffled, intermittent or you hear static or crackling noises, view this info.
Set Ringtones - Apple® iPhone® 5C
[Device-Specific Instructions]
Test Microphone - Apple® iOS
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Speakerphone - Apple® iPhone® 5C
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone® 5C
[Device-Specific Instructions]
Do Not Disturb On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn all about text messaging, including how much it costs, how to do it and more.
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:21
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - Scheduling Messages and Driving Mode
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 0:59
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 0:58
Cancel Text Messaging Subscriptions
[Device-Specific Instructions]
Picture / Video Messaging email address
[Device-Specific Instructions]
Apple® Article - iOS: Using Messages
[Device-Specific Instructions]
Group Messaging - Apple® iPhone® 5C
[Device-Specific Instructions]
MMS Messaging On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
If you're unable to send/receive picture messages, checking your MMS messaging settings often helps. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
iMessage On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
If you've recently changed OS types (Apple, Android, Windows, BlackBerry) or are unable to send/receive text messages on your iPhone or messages from other iPhones aren't blue (iMessages), this may help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant....
Garbled Message - iOS
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Changing Message Settings
[Interactive Simulation]
Learn how to change message settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Deleting Conversations
[Interactive Simulation]
Find out how to delete conversations on your iPhone 5c.
Apple® iPhone® 5c Simulator: Sending a Text with an Attachmenet
[Interactive Simulation]
Discover how to send a text message with an attachment using your iPhone 5c.
Apple® iPhone® 5c Simulator: Sending an Image and Saving Data
[Interactive Simulation]
Find out how to send images from your iPhone 5c.
Apple® iPhone® 5c Simulator: Turning Off Group Message Notifications
[Interactive Simulation]
Learn how to turn off notifications for group messages from your iPhone 5c.
Apple® iPhone® 5c Simulator: Turning iMessage On or Off
[Interactive Simulation]
A visual guide for how to turn iMessage on or off using your iPhone 5c.
Auto Signature - Apple® iPhone® 5C
[Device-Specific Instructions]
Can Verizon resend messages to my device?
[Community]
I was recently traveling abroad and removed my SIM card from my iPhone 5c while I was away. When I put the SIM card back in, I did receive 2 text messages that were sent to me while I was gone, but there were a few that never made it to my device or to my Messages app on my computer. Is Verizon able to...
Delete Message - Apple® iPhone® 5C
[Device-Specific Instructions]
Enable/Disable SMS - Apple® iPhone® 5c
[Device-Specific Instructions]
Is there a way to print messages from my inbox?
[Community]
Does anyone know a method to print phone messages??
My daughter went to Canada for a week, and I got her that plan 500 minutes and 500 texts. How does the plan work?
[Community]
My daughter went to Canada for a week, I got her a plan that she gets 500 minutes and 500 texts, incoming is unlimited.  What does 500 texts actually mean????
What is the International Texting and voice plan?
[Community]
I am traveling to Italy soon and would like to be able to send texts back to the states and make/receive calls to and from the states if needed.What do I need to make sure that I DO NOT have any type of data options running on my iPhone 5c? and what is the cost of a text and voice per minute? Thanks...
Why can't I text non iPhone users?
[Community]
I have an iPhone 5c and can't text to some of my non iPhone users all of a sudden. Nobody seems to know how to fix it. Help.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Apple® iPhone® 5c Simulator: Changing FaceTime Settings
[Interactive Simulation]
Find out how to change the FaceTime settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Creating a Medical ID
[Interactive Simulation]
Discover how to create a medical ID on your iPhone 5c.
Apple® iPhone® 5c Simulator: Performing a Factory Reset
[Interactive Simulation]
Discover how to perform a factory reset on your iPhone 5c.
Apple® iPhone® 5c Simulator: Placing a Video Call
[Interactive Simulation]
Learn how to use FaceTime® on your iPhone 5c.
Apple® iPhone® 5c Simulator: Turning Off Wi-Fi Assist
[Interactive Simulation]
Learn how to save data by turning off Wi-Fi Assist on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using 3D Touch for Communication
[Interactive Simulation]
Learn how to communicate using 3D Touch on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using 3D Touch in an App
[Interactive Simulation]
See how to use 3D Touch within an app on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using 3D Touch on the Home Screen
[Interactive Simulation]
Find out how to use 3D Touch on the Home screen of your iPhone 5c.
Apple® iPhone® 5c Simulator: Using Live Picture
[Interactive Simulation]
Find out how to create a live picture on your iPhone 5c.
Apple® iPhone® 5c Simulator: Viewing Health Data
[Interactive Simulation]
A visual walkthrough on how to view your health data using your iPhone 5c.
Capture a Screenshot - Apple® iPhone® 5c
[Device-Specific Instructions]
Where can I find an instruction manual for my device?
[Community]
Where can I obtain an instructional manual for the Apple phone 5C? Peggy

Visual & Hearing Accessibility

Turn TalkBack On/Off - Android™
[Device-Specific Instructions]
TTY Settings On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
Reduce Motion Setting - Apple® iPhone® 5C
[Device-Specific Instructions]

Wallpapers/Theme

Apple® iPhone® 5c Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your iPhone 5c.
Wallpaper - Picture - Apple® iPhone® 5C
[Device-Specific Instructions]

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Verify LTE Advanced Devices
[Device-Specific Instructions]
Wi-Fi Assist - Apple® iPhone® 5c
[Device-Specific Instructions]
Turn LTE 4G On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPhone® 5C
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your iPhone 5c to connect to a Wi-Fi network, so you can access the internet without using data.
How do I connect to the internet?
[Community]
how do I connect to the internet with the Iphone5c?
Wi-Fi On/Off - Apple® iPhone® 5C
[Device-Specific Instructions]
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