Select Your Device
Apple® iPhone® 8 Plus
Apple® iPhone® 8
Apple® Watch Series 3
Apple® iPhone® 6 Plus
Apple® iPhone® 6
Apple® iPhone® 7
Apple® iPhone® 6s
Apple® iPhone® 7 Plus
Samsung Galaxy S7
Samsung Galaxy S® 6
Verizon Ellipsis™ Jetpack®
Samsung Galaxy S8
Apple® iPhone® 6s Plus
Samsung Galaxy S® 5
Samsung Galaxy S7 edge
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 5510L
Moto Z Play Droid Edition
Apple® iPhone® 5s
Apple® iPhone® SE
DROID TURBO 2
Samsung Galaxy Note5
Samsung Galaxy S® 4
Samsung Galaxy S8+
Galaxy J7 V
Google Pixel
Samsung Galaxy J3 Eclipse
Samsung Galaxy Note® 4
Moto Z Force Droid Edition
Verizon Jetpack® MiFi® 6620L
Apple® iPhone® 5c
Samsung 3G Network Extender
Samsung Galaxy J3 (2016)
Verizon Ellipsis® 8
Apple® iPhone® 5
LG Revere® 3
LG K20™ V
Verizon Ellipsis™ 7
Samsung Gusto® 3
Apple® iPad® 2
Droid Turbo by Motorola
Samsung Galaxy J1™ Prepaid
Google Pixel XL
LG G4™
Samsung Galaxy J3 V
Samsung Galaxy Note8
Jetpack® 4G LTE Mobile Hotspot MiFi® 4510L
DROID MAXX by MOTOROLA
Droid Turbo in Ballistic Nylon
Verizon Wireless Home Phone
LG V10™
Samsung 4G LTE Network Extender
Samsung Galaxy Core Prime™
LG G5
Apple® iPhone® 4
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
LG G3
Apple® iPhone® 4s
GizmoGadget™ by LG
Jetpack® MiFi® 7730L
LG G6™
Samsung Galaxy S6 edge +
V20™
Ellipsis™ Jetpack® MHS800L
Verizon MiFi® 4G LTE Global USB Modem U620L
GizmoPal® 2 by LG
Pantech 4G LTE Global USB Modem UML290
Samsung Galaxy S® 6 edge
Verizon 4G LTE Broadband Router
Verizon LTE Internet and Home Phone
Stylo™ 2 V
Moto Z Droid Edition
Verizon Jetpack® 4G LTE Mobile Hotspot 890L
Samsung Galaxy Note® 3
LG Cosmos™ 3
DROID MAXX 2
Samsung Convoy® 4
LG Optimus Zone™ 3 Prepaid
Hum+ by Verizon
Motorola moto z2 play
LG Terra™
GizmoPal™
PRIV™ by BlackBerry®
Samsung Galaxy S® III
DuraForce PRO with Sapphire Shield
Microsoft Lumia 735
LG K8 V
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L
Verizon 4G LTE USB Modem 551L
Verizon Verizon SmartHub with Voice
Galaxy Tab E (8.0)
moto z2 force edition
Verizon Ellipsis® Jetpack® MHS900L
Moto G Play
Verizon 4G LTE USB Modem UML295
Casio G'zOne Commando®
DuraXV
Verizon Ellipsis® 10
Ellipsis™ Jetpack® MHS815L
BlackBerry® Bold™ 9930 smartphone
DROID MINI by MOTOROLA
DROID RAZR M by MOTOROLA
Casio G'zOne Commando® 4G LTE
Verizon Global USB Modem USB730L
LG Extravert™ 2
Samsung Convoy™ 3
Moto G™ by Motorola
ZenPad™ Z10
Brigadier™ by Kyocera
Microsoft Surface 3
LG G Vista
LG G2
LG K4™ LTE
moto e4 Prepaid
Kyocera DuraXV+
Casio G'zOne Ravine® 2
LG Exalt® LTE
Samsung Gear S3 frontier
Galaxy J3 Mission Prepaid
DROID 3 by MOTOROLA
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620LE
Apple® iPad® (9.7-inch)
LG Exalt™
HTC One® (M8)
iPad® Air 2
LTE Internet (Installed)
Verizon Wireless Home Phone T2000
Galaxy Tab E
Verizon Jetpack® 4G LTE Mobile Hotspot MHS291L
Samsung Convoy™ 2
BlackBerry Classic
HTC 10™
HTC Desire® 530
Samsung Gusto® 2
Verizon Wireless AirCard® 595
LG G Pad 8.3 LTE
Samsung Intensity™ II
Samsung Brightside™
HTC One M9
DROID by MOTOROLA
Samsung Jetpack® 4G LTE Mobile Hotspot SCH-LC11
Verizon Ellipsis™ 8 HD
Sony Xperia® Z3v
Galaxy Note® Edge
DROID ULTRA by MOTOROLA
Moto E™ Prepaid
Motorola moto e4 plus™ Prepaid
Verizon MiFi™ 2200 Intelligent Mobile Hotspot - OTA
iPad® Pro
HTC Desire® 526
Apple® iPad® mini with Retina display
Samsung Galaxy S® 4 mini
DROID TURBO 2 - Designed by You
Apple® iPad Pro® (10.5-inch)
Samsung Galaxy Note® II
ZenPad™ Z8
BlackBerry® Z10 smartphone
Gear S2
BlackBerry® Q10 smartphone
Nokia Lumia 928
Apple® iPad Pro® (9.7-inch)
Nexus 6
HTC Desire® 626
iPad® mini 4
LG Revere®
LG Octane™
Verizon Wear24™
Verizon Wireless USB760 Modem
ASUS ZenPad™ Z8s
DROID INCREDIBLE 4G LTE by HTC
Apple® iPad Pro® (12.9-inch)
G Pad™ 10.1 LTE
Humx
Moto X™ (2nd Gen.)
LG Vortex™
Samsung Galaxy Tab® 2 (7.0)
G Pad™ 7.0 LTE
LG Cosmos™ 2
Verizon MiFi™2200 Intelligent Mobile Hotspot
DROID RAZR by MOTOROLA
Samsung Galaxy Tab S2
LG G Pad™ X8.3
Samsung Intensity™ III
Nokia Lumia 822
Gear S®
Motorola RAZR V3m
BlackBerry® Z30 smartphone
ASUS ZenFone™ AR
Moto X™ by Motorola
Samsung Galaxy Tab® 2 (10.1)
LG Revere® 2
Apple® iPad® with Wi-Fi + 4G
Casio G'zOne Ravine®
Apple® iPad® Air™
HTC One®
DROID RAZR MAXX HD by MOTOROLA
LG Accolade™
Samsung Galaxy Book
LG 4G LTE USB Modem VL600
Samsung Convoy™
LG enV®3
LG Exalt™II
Samsung Gusto®
Arlo Go
Samsung Haven™
Cadence by Kyocera
Verizon GizmoTab™
Samsung Galaxy Tab®
Apple® iPad® mini
Samsung Galaxy Tab® (10.1)
Samsung Galaxy Tab S3
Nokia Lumia Icon
BlackBerry® Bold 9650 smartphone
Sonim XP5
LG Optimus Zone™ 2 Prepaid
LG Migosm
Samsung Galaxy Tab® 4 (10.1)
Samsung Galaxy S® III mini
Dell™ Vostro™ V13 Laptop
DROID X by MOTOROLA
HTC One® (M8) for Windows®
Ellipsis® Kids
Spartan GoCam™
Samsung Illusion™
Lancet™ for Android™
Motorola Barrage™
Motorola MOTO™ W755
Samsung Galaxy Tab® 4 (8.0)
BlackBerry® Tour™ 9630 smartphone
Apple® iPad®
LG VX8300
Motorola XOOM™ 4G LTE
LG Optimus Exceed™ 2
LG enV®2
iPad® mini 3
DROID DNA by HTC
Samsung Galaxy Camera®
Verizon Wireless USB720 Modem
Samsung Alias™ 2
Transpyre™ Prepaid
Delphi Connect with 4G LTE Mobile Hotspot
Verizon Fivespot™ Global Ready™ 3G Mobile Hotspot
DROID X2 by MOTOROLA
DROID 4 by MOTOROLA
BlackBerry® Bold™ 9930 smartphone without camera
Samsung Knack™
Pantech Hotshot™
Pantech Perception™
Samsung Galaxy Stellar™
Samsung Smooth™
LG VX5500
2018 Camry by Toyota
DROID RAZR MAXX by MOTOROLA
Apple® iPad® with Retina display
Verizon Wireless UMW190 Global USB Modem
Samsung Galaxy Tab® S
Pantech Breakout™
DROID RAZR HD by MOTOROLA
LG Cosmos™
Lancet™
LG Extravert™
Verizon Wireless AirCard® 595U USB Modem
Sony Xperia® Z2
Nokia Lumia 2520
LG enV® TOUCH
Samsung Intensity™
Verizon Wireless UM175 USB Modem
BlackBerry® Storm2™ 9550 smartphone
HP Elite x2 1012
DROID INCREDIBLE 2 by HTC
Samsung Gear S3 classic
Samsung Galaxy™ Stratosphere™ II
Casio G'zOne Boulder®
Watch Urbane™ 2nd Edition LTE
Enact™ by LG
LG Cosmos™ Touch
Samsung SCH-u340
Pantech Marauder™
Samsung Galaxy Note® 10.1
HTC One® max
Lucid™3 by LG
Samsung Galaxy Note® 10.1 2014 Edition
DROID CHARGE by SAMSUNG
Hydro ELITE by KYOCERA
Samsung Alias™
Galaxy Nexus by Samsung
THUNDERBOLT™ by HTC
Google Nexus 7
HTC One® remix
LG VX5400
DROID BIONIC by MOTOROLA
Samsung Galaxy™ Stratosphere™
Pantech Jest™ 2
Spectrum™ 2 by LG
Samsung Galaxy Note® Pro
Samsung Galaxy View
Intuition™ by LG
Casio G'zOne Rock™
Apple® iPad® with Wi-Fi and MiFi® 2200 Hotspot
Windows Phone 8X by HTC
Motorola W385
LG VX8360
ZTE Cymbal® LTE
Samsung Galaxy Tab® (7.7)
Verizon Wireless USB727 Modem
Samsung Fascinate™
BlackBerry® 8830 World Edition smartphone
Lucid™ by LG
Samsung Juke
DROID INCREDIBLE by HTC
BlackBerry® Curve™ 9330 smartphone
Verizon Wireless G'zOne Type-S
HTC Desire® 612
BlackBerry® Curve™ 8530 smartphone
Lucid™2 by LG
LG Chocolate®
Verizon Wireless UM150 USB Modem
LG Voyager™
Casio G'zOne Brigade®
DROID 2 GLOBAL by MOTOROLA
Verizon Wireless PC5750 PC Card
Pantech Caper™ Prepaid
LG Optimus Zone™
Verizon Wireless CDM8950
LG VX8350
Motorola MOTO™ VU204
Motorola Adventure™ V750
LG VX5300
Samsung SCH-u410
Samsung ATIV Odyssey™
BlackBerry® Curve™ 9310 smartphone
Samsung Gear S2 classic
Samsung Galaxy Legend™
LG Chocolate® Touch
HTC Rhyme™
Verizon Wireless Razzle™
Samsung Reality™
HP Spectre x2
Moto X™ - Designed by You
Moto X™ - Designed by You (2nd Generation)
Samsung ATIV SE™
Delphi Connect
Verizon Wireless CDM8975
DROID 2 by MOTOROLA
Pantech Crux™
Samsung SCH-a870
Samsung SCH-u430
Motorola W315
Samsung FlipShot®
BlackBerry Classic Non-Camera
Spectrum™ by LG
LG Dare™
Motorola MOTOKRZR K1m
DROID XYBOARD 10.1 by MOTOROLA
Verizon Wireless Escapade®
LG VX6100
LG Ally™
DROID PRO by MOTOROLA
Verizon Wireless G'zOne Type-S Push to Talk without Camera
Motorola V325
DROID XYBOARD 8.2 by MOTOROLA
Samsung SCH-a670
Samsung SCH-u540
Verizon Wireless Coupe™
LG Clout™
LG VX3200
LG Enlighten®
Verizon Wireless V740 ExpressCard
Sierra Wireless AirCard® 555D
HP® Mini 1151NR Netbook
LG VX5200
Samsung Omnia® II
Verizon Wireless Salute™
Revolution™ by LG
LG enV®
Motorola E815
LG Chocolate® 3
Sierra Wireless AirCard® 580
LG VX8700
LG Optimus Exceed™
Motorola V60s
Casio EXILIM
Motorola XOOM™
Nokia 6205
Luge™ by Motorola Prepaid
LG Versa™
Samsung SCH-a310
HTC Trophy™
Nokia 2705 Shade™ Non-Camera
Motorola RAZR V3m in Gray
Motorola MOTO™ Z6c World Edition
Verizon AD3700 Global USB Modem
HTC Rezound™
G'zOne Boulder™ Black and Silver
Casio G'zOne Ravine® 2 Non-Camera
DROID ERIS by HTC
Samsung Rogue™
Verizon Wireless USB1000 Global USB Modem
Motorola RAZR V3c
Motorola MOTO™ Z6cx World Edition without Camera
LG VX3300
Samsung SCH-a650
LG VX4500
BlackBerry® Curve™ 9370 smartphone
Samsung Zeal™
Gateway® LT2016u Netbook
DROID R2D2 by MOTOROLA
Samsung SCH-a630
Samsung SCH-a950
Samsung Sway™
Verizon Wireless PC770 2-in-1 Card and ExpressCard®
Motorola V710
Samsung Glyde™
Motorola V325i
Motorola Rival™
Nokia 2285
LG VX4650
Samsung Continuum™
Nokia 6015i Prepaid
Samsung Trance™
Samsung SCH-a850
LG V
Nokia 2705 Shade™
Motorola Entice™
LG VX6000
HP® Mini 110-3098NR Netbook
Compaq® Mini CQ10-688nr Netbook
Samsung Gleam®
Samsung SCH-u550
HP® Mini 311-1037NR Netbook
LG Glance™
Nokia 3589i
Samsung Omnia®
Verizon Wireless PN-300
Motorola Rapture™ VU30
Verizon Converged VOIP Device
Samsung SCH-a930
LG VENUS™
Nokia 6215i
HTC Ozone™ with TALKS™ for Verizon Wireless
Samsung Renown™
Verizon Wireless U630 PC Card
Nokia 6315i
Samsung SCH-n330
HP® Mini 210-1076NR Netbook
Motorola V325xi
Verizon Wireless Blitz® Prepaid
Nokia 6236i
HTC Touch Pro™
Motorola V276
Verizon Wireless V620
Nokia 2128i
Verizon XU870 Global ExpressCard®
Motorola MOTORAZR maxx Ve
LG VX8100
Motorola MOTORIZR Z6tv
Samsung Galaxy Tab® 4
Motorola C333
Jest™
Motorola V60p
ASUS ZenFone™ V
Kyocera KX414
Motorola C343
HP® Pavilion dm1-3010nr Notebook
HP® Pavilion dm1-2010nr Entertainment Notebook
Verizon Wireless Adamant™

Accessories

Accessories FAQs
[FAQs]
Information about accessories from Verizon Wireless.

Activation, Setup & User Guides

Total Equipment Coverage, Wireless Phone Protection and Extended Warranty Overview
[General Information]
Find information about the following equipment protection options: Total Equipment Coverage, Wireless Phone Protection and Extended Warranty.
How to Replace a Lost, Stolen or Broken Device
[General Information]
Learn how to file an insurance claim. See options for replacing your phone or tablet if it's lost, stolen, broken, defective or otherwise in need of replacement.
Activate, Switch or Bring Your Own Device FAQs
[FAQs]
Learn how to set up a new or old device on an existing line of your account online through My Verizon.
Device Return Instructions
[General Information]
Easy to follow, step-by-step instructions for returning a device to Verizon Wireless.
Equipment Protection / Insurance FAQs
[FAQs]
Learn about insurance options and how to file a claim. Equipment protection provides replacement, repair & technical assistance service for your mobile device.
Activate a Phone You Already Own - BYOD
[General Information]
Learn how to bring your own phone to your account online through My Verizon.
Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
How to Use Guide: Verizon Cloud
[How to Use Guide]
Get step-by-step instructions for how to sign up for and manage Verizon Cloud online. Learn how to upload contacts, pictures, videos, music, documents and more.
How to Activate Your Device
[Video]
Watch this video to learn how to activate a device on your existing My Verizon account.
Length: 3:07
Quick Guide for Your Certified Like-New Replacement Device
[How to Use Guide]
Certified Like-New Replacement Device Activation and Shipping Guides
What is Verizon Cloud?
[Video]
Watch this video to learn about the features of Verizon Cloud - like content transfer, media storage, photo printing and more.
Length: 2:12
How to Switch Phone Numbers Between Devices on Your Account
[General Information]
See how to swap phones on your account through My Verizon.
How to Swap Phones on Your Account
[Video]
Watch this video to learn how to switch your device with another person on your account.
Length: 1:54
Power On Activation - Apple® iPhone®
[Device-Specific Instructions]
Create Apple ID - Apple® iPhone®
[Device-Specific Instructions]
Move to iOS App for Android™
[Device-Specific Instructions]
Can I activate a friend's replacement device on my plan?
[Community]
My friend got a 5c, and something happened with it and she got a new one sent to her. She says that I can't use it as a cell phone on my contract becasue it is on her contract even though she got sent a new one. Would I be able to put on number on it since she is using a new one?
Can I use my Sprint iPhones on Verizon?
[Community]
I'm thinking of switching from Sprint to Verizon due to the limited service on the Sprint network where I just moved to. I have an iPhone 5s and 5c on the account, can I use both of those phones with Verizon or do I have to buy new phones? Thanks
How do I transfer all my information to my new device?
[Community]
replacing a damaged 5c with a new one.   Do I have to remove sim card after I backup to iTunes and put it in the new phone?  Or can I backup them plug in new phone to iTunes and restore from old backed up phone?

Alerts & Reminders

Manage Audio Alerts - Apple® iPhone®
[Device-Specific Instructions]
Reminders - Apple® iPhone®
[Device-Specific Instructions]

Back Up & Transfer Content

Use the Content Transfer app to move your content from your old phone to your new phone
[Video]
With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58
Access Content Transfer App - Apple® iPhone®
[Device-Specific Instructions]
Download and install the Content Transfer App to your Apple iPhone to assist with transferring contacts and media between devices.

Basics

Apple iPhone FAQs
[FAQs]
Compare iPhone features. Learn about using iPhone on the Verizon Wireless network, including info on different iPhone models, iTunes®, Visual Voicemail and more.
Determining Verizon Wireless Service Availability - Verizon Wireless Website
[Device-Specific Instructions]
Our Verizon coverage map may show why you're having trouble with device setup/activation, media transfers, apps, data connections, email, messaging, and placing/receiving calls. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues...
What Is 4G LTE?
[Video]
We take to the streets of NYC and ask some hard-hitting questions: What does 4G LTE stand for? 3G vs. 4G?do you know the difference? What does the G in 4G stand for? Still confused after watching the video? You might need a quick Wireless Workshop. About the Get Smartphone Smart Series Most of us are...
Length: 2:26
Determining Internet Connection Speeds
[Device-Specific Instructions]
View Roaming Carrier - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Changing iPhone's Name
[Interactive Simulation]
Find out how to change the name of your iPhone 5c.
Apple® iPhone® 5c Simulator: Getting to Know the Back of Your Device
[Interactive Simulation]
Discover the features on the back of your iPhone 5c.
Apple® iPhone® 5c Simulator: Restarting Your Phone
[Interactive Simulation]
Discover how to restart your iPhone 5c.
Apple® iPhone® 5c Simulator: Understanding the Device Buttons and Features
[Interactive Simulation]
An interactive map of the Home screen and buttons on your iPhone 5c.

Battery & Power

Battery Issues - Battery Usage
[Device-Specific Instructions]
Battery Percentage - Apple® iPhone®
[Device-Specific Instructions]
Battery Troubleshooting Basics
[Device-Specific Instructions]
Wireless Charging FAQs
[FAQs]
Information about wireless charging with your mobile device.
Extend Battery Life - Apple® iOS
[Device-Specific Instructions]
Battery Issues - No Power - Apple®
[Device-Specific Instructions]
Maximize Battery Life - Apple® iOS®
[Device-Specific Instructions]
Battery Inserting / Removing - Apple® iOS
[Device-Specific Instructions]
Battery Overview - Apple® iPhone® 5c
[Device-Specific Instructions]
Why can't I get my device to turn on?
[Community]
Used my 5-day old iPhone 5c and noticed charge was at 50%. Fifteen minutes later tried to turn it on to use it, and it was dead. Held the "on" button on for 20 seconds; still won't come on. Plugged it into charger; won't charge.
Why won't my phone charge when it is on?
[Community]
So my phone is plugged into the charger but wont charge while the phone is on. I turned it off all night last night with the battery at 7% and woke up with it at 100%. Has anyone else had this problem and if so how is it fixed.
Will I need a converter when traveling internationally?
[Community]
Does the iPhone 5C (and the iPad 3) have auto sensing power supplies so I can travel from the US to Ireland and simply use a plug converter to recharge?

Bluetooth

Bluetooth FAQs
[FAQs]
Learn more about Bluetooth wireless networking, and how to use it on your Verizon Wireless devices.
Connect your Vehicle to Bluetooth®
[Device-Specific Instructions]
Bluetooth® Pairing Guide
[Device-Specific Instructions]
Turn Bluetooth® On / Off - Apple® iPhone®
[Device-Specific Instructions]
Bluetooth® Discovery Mode - Macintosh OS X
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Pairing with a Bluetooth® Device
[Interactive Simulation]
See how to pair your iPhone 5c with your Bluetooth device.

Calendar

Manage Calendar Events - Apple® iPhone®
[Device-Specific Instructions]
Set Default Calendar - Apple® iPhone®
[Device-Specific Instructions]

Calling & Dialing

Remove a Block - Call & Message Blocking - My Verizon Website
[Device-Specific Instructions]
To add a free temporary block to stop unwanted calls and messages, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Apple® Article - If you can't hear a person on a call or voicemail or if the sound quality is poor on iPhone
[Device-Specific Instructions]
If you can't hear a person's voice clearly or hear crackling, static or experience poor voice quality while on a call or listening to a voicemail, view this info.
Place an International Call
[Device-Specific Instructions]
Activate Wi-Fi Calling - iOS
[Device-Specific Instructions]
Place a Conference Call - Apple® iPhone®
[Device-Specific Instructions]
Announcement 11 - Authentication error
[Device-Specific Instructions]
Announcement 3 - Suspended Service
[Device-Specific Instructions]
Ensure The 10-Digit Mobile Number Or Email Address is Being Entered Correctly
[Device-Specific Instructions]
This may help if you're having trouble sending a picture/text message. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Voice Roaming - Apple® iPhone®
[Device-Specific Instructions]
Announcement 2 - Invalid Number
[Device-Specific Instructions]
Call Waiting - Apple® iOS
[Device-Specific Instructions]
Announcement 39 - Authentication Error
[Device-Specific Instructions]
Announcement 4 - Dialing Change
[Device-Specific Instructions]
Announcement 1 - No page response
[Device-Specific Instructions]
Announcement 9 - Roamer Dialing Instructions
[Device-Specific Instructions]
Call a Number - Apple® iPhone®
[Device-Specific Instructions]
Plus (+) Dialing - Apple® iPhone®
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Voice Dial - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Adding a Phone Number as a Contact
[Interactive Simulation]
Discover how to add a numbers as a new contact on your iPhone 5c.
Apple® iPhone® 5c Simulator: Blocking a Contact
[Interactive Simulation]
Find out how to block a new contact on your iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Call Settings
[Interactive Simulation]
An interactive guide on how to change your call settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using Your Phone
[Interactive Simulation]
Discover how to use your iPhone 5c to make a call.
How can I disconnect one caller from a conference call?
[Community]
I am not able to disconnect one call from a conference call. I have tried everything and do not wish to end both calls, just one.
How do I restore my call log?
[Community]
how can I restore my call log without downloading software?
How will a global plan work on an iPhone 5c?
[Community]
Going to France next week with a iPhone 5c.  Has anyone used the global plan?  How's it work, dialing numbers both in France and US?
Why Are Incoming Calls Going Straight To Voice Mail?
[Community]
I activated my iPhone 5c last night.  I can make calls and texts, but all incoming calls go straight to voicemail.  Did apple support, and all settings are correct in the phone.
Why are all my incoming calls going to another device?
[Community]
All my incoming calls to my iPhone 5c are going to another line (a basic flip phone) on our family account. I am receiving only a missed call notification.

Camera, Photos & Videos

Record a Time Lapse Video - Apple® iPhone®
[Device-Specific Instructions]
Take a Panoramic Picture - Apple® iPhone®
[Device-Specific Instructions]
Play a Video - Apple® iPhone®
[Device-Specific Instructions]
Unable to Sync with iTunes - Photos
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Capturing a Slo-Mo Video
[Interactive Simulation]
Discover how to capture a Slo-Mo video on your iPhone 5c.
Apple® iPhone® 5c Simulator: Capturing a Time-Lapse Video
[Interactive Simulation]
Find out how to capture a Time-Lapse video on your iPhone 5c.
Apple® iPhone® 5c Simulator: Capturing a Video
[Interactive Simulation]
Learn how to record a video using your iPhone 5c.
Apple® iPhone® 5c Simulator: Editing a Photo
[Interactive Simulation]
See how to edit a photo using your iPhone 5c.
Apple® iPhone® 5c Simulator: Switching Between Rear and Front Cameras
[Interactive Simulation]
Learn how to change between front and rear view on your iPhone 5c camera.
Apple® iPhone® 5c Simulator: Taking a Picture
[Interactive Simulation]
Discover how to take a photo using your iPhone 5c.
Camera Settings Support
[Device-Specific Instructions]
Common Camera Settings - Apple® iPhone® 5c
[Device-Specific Instructions]
How do I move pictures from my device to my computer without using iTunes?
[Community]
I don't have no space left because I take a lot of picture and I try to sync it to iTunes so I save the pic there and delete it from my phone. sometimes so apps just for close when am trying to use it.
How do I reconnect the Wells Fargo app to my camera?
[Community]
Wells  now tells me they need access to my camera for my deposit request. how do I give them access. I don't understand how they have lost it?
What is Pixflix?
[Community]
Can anyone tell me what pixflix is?
Why can't I import my pictures to my iPhone?
[Community]
Hello: Can anyone help me? I recently tried to import all my pictures and videos from my iphone, but had no success. Every time I connect my iphone to my computer, continue to import them to my computer, a message appears saying I have 12 pictures to import. But when I check my phone I have over...

Contacts

Transfer Contacts and Media through Verizon Cloud or Computer
[Online Tool]
Use our online tool to see steps to back up transfer content with Verizon Cloud or a computer.
Move to iOS App for Android™
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Add a Contact - Apple® iPhone®
[Device-Specific Instructions]
Delete a Contact - Apple® iPhone®
[Device-Specific Instructions]
Edit a Contact - Apple® iPhone®
[Device-Specific Instructions]
Choose Contacts to Display on Device
[Device-Specific Instructions]
If your phone is displaying duplicate contacts, view this info. For other issues you are having with your device, visit our Troubleshooting Assistant.
Add a Contact - Push To Talk Plus
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Adding a Contact
[Interactive Simulation]
See how to add a new contact to your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding a Contact to Favorites
[Interactive Simulation]
Learn how to add a contact to your Favorites on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding a Picture to a Contact
[Interactive Simulation]
See how to add a picture to a contact on your iPhone 5c.
Apple® iPhone® 5c Simulator: Assigning a Ringtone to a Contact
[Interactive Simulation]
Learn how to assign a ringtone to a contact, so you know who's calling your iPhone 5c without looking at it.
Apple® iPhone® 5c Simulator: Importing and Exporting Contacts
[Interactive Simulation]
Learn how to import and export your contacts on your iPhone 5c.
How do I get my contacts in alphabetical order by first name?
[Community]
I just got the 5c today and she transferred my contacts, but they are by the last name or name with cell behind it. They were all ABC order by first name on my old phone and it wasn't a "smart phone." I can't make heads or tails out of this mess. Basically there are a bunch that have first name and cell...
How do you get a contact's photo to show full-screen when they call?
[Community]
A friend sees a large full-screen photo of some of his contacts when they call. I only see a small round circle with the name next to it? Is there a setting that makes this happen? Both of us on 5c iPhones with OS 8.
View Contact Sync Source - Apple® iPhone®
[Device-Specific Instructions]

Data

Bonus Data FAQs
[FAQs]
Learn the about the options to add bonus data to your devices on the new Verizon Plan.
Data Usage FAQs
[FAQs]
Learn about how your devices use data, how to determine the right amount of data for the devices on your account, and tools to monitor your data usage
PopData FAQs - Purchase 30- or 60-minute 4G LTE Data Sessions
[FAQs]
PopData is an all-you-can-stream data connection that's faster and more secure than most public Wi-Fi hotspots. Available in 30 and 60-minute sessions.
Data Utilization FAQs
[FAQs]
Learn about a free online tool that helps you understand how the devices on your account are using data. Access it through My Verizon and My Verizon Mobile.
How to Set Up the iOS Data Meter Widget
[Video]
The Verizon Data Usage widget for iOS 8 allows you to quickly view your Verizon data usage within the Notifications Center on your Apple device. Watch this video to learn how to set it up.
Length: 0:30
Data Gifting FAQs
[FAQs]
Learn about the data gifting program where you can give extra data to others as a gift, and receive it too.
Manage Data Usage - Apple® iPhone®
[Device-Specific Instructions]
Turn Off / On Facebook Video Auto Play
[Device-Specific Instructions]
Data Roaming - Apple® iPhone®
[Device-Specific Instructions]
How can I tell what is causing my device to use large amounts of data in the middle of the night?
[Community]
I seem to be using large chunks of date in the middle of the night while I am sleeping, what could be causing it and how do I stop it? I have noticed it three or four times in the last month.
Is it possible to use data when my device hasn't been activated?
[Community]
Hello. I am a current Verizon customer who just got a iPhone 5c and have been setting up the phone (using Wifi as a connection) but have not activated the phone with Verizon. I have turned off a lot of the cellular data usage settings and have noticed that, according to the iPhone, noticeable cellular...

Date & Time

Date and Time Settings - Apple® iPhone®
[Device-Specific Instructions]
Auto Date and Time - Apple® iPhone®
[Device-Specific Instructions]
Why is the time shown on my device incorrect?
[Community]
It seems like it lags behind almost. When the phone is open and in use it will work just fine but still show the wrong time, however when it's not in use the time will just stand still. I've been having this problem since yesterday and unfortunately there are no Verizon stores anywhere near where I live....

Device ID & Info

Troubleshooting FAQs
[FAQs]
Frequently Asked Questions about device Troubleshooting from Verizon Wireless. Get quick answers to common device issues.
Damaged Device Fee FAQs
[FAQs]
Learn about the Damaged Device Fee that's assessed if you turn in your device for a Certified Like-New Replacement device and your returned device is found damaged.
View Device Info - Verizon Wireless Website
[Device-Specific Instructions]
Locating the 4G SIM PIN / PUK
[How to Use Guide]
Learn how to find the SIM PIN and PUK numbers for your 4G LTE SIM card.
How to Use Guide: Identifying Device Damage
[How to Use Guide]
A How to Use guide about identifying device damage.
Locating ESN or MEID Numbers on Handsets
[General Information]
How to locate the ESN or MEID number on handsets.
View PRL / ERI ID - Apple® iPhone®
[Device-Specific Instructions]
View MAC Address - Apple® iPhone®
[Device-Specific Instructions]
Check for Physical Damage
[Device-Specific Instructions]
View Phone Info - Apple® iPhone®
[Device-Specific Instructions]
View Phone Number - Apple® iPhone®
[Device-Specific Instructions]

Device Search

Spotlight Search - Apple® iPhone®
[Device-Specific Instructions]
Apple® Article - iOS: Search with Spotlight
[Device-Specific Instructions]

Device Settings

Reset All Settings - Apple® iPhone®
[Device-Specific Instructions]
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Configure Company Name ID
[Device-Specific Instructions]
Turn Handoff On / Off - Apple® iPhone®
[Device-Specific Instructions]
Adjust Backlight - Apple® iPhone®
[Device-Specific Instructions]
Airplane Mode - Apple® iPhone®
[Device-Specific Instructions]
Restriction Settings - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Accessing Mobile Network Settings
[Interactive Simulation]
Find out how to access mobile network settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Accessing Settings
[Interactive Simulation]
Explore how to access Settings on your iPhone 5c to change alert sounds, turn off GPS and more.
Apple® iPhone® 5c Simulator: Adding an Account
[Interactive Simulation]
Discover how to add an account on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adjusting your Auto-Lock Preferences
[Interactive Simulation]
Discover how to adjust Auto-Lock preferences on your iPhone 5c.
Apple® iPhone® 5c Simulator: Backing Up iPhone with iCloud
[Interactive Simulation]
A visual guide for swiping between multiple Home screens on your iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Account Settings
[Interactive Simulation]
Learn how to change the account settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Notification Sounds
[Interactive Simulation]
An interactive guide for changing the notification sounds on your iPhone 5c.
Apple® iPhone® 5c Simulator: Checking for and Installing System Updates
[Interactive Simulation]
Learn how to check for and install a system update on your iPhone 5c.
Apple® iPhone® 5c Simulator: Configuring Location Settings
[Interactive Simulation]
Learn how to manage Location Settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Background App Refresh
[Interactive Simulation]
Explore how to manage the Background App Refresh on your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Data Usage
[Interactive Simulation]
Discover how to manage data usage on your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing iPhone's Memory
[Interactive Simulation]
Discover how to manage your iPhone 5c's memory
Apple® iPhone® 5c Simulator: Managing the Battery
[Interactive Simulation]
Learn how to manage the battery on your iPhone 5c.
Apple® iPhone® 5c Simulator: Removing an Account
[Interactive Simulation]
An interactive guide on how to remove an account from your iPhone 5c.
Apple® iPhone® 5c Simulator: Scheduling a Night Shift
[Interactive Simulation]
See how to dim your lights by scheduling Night Shift on your iPhone 5c.
Apple® iPhone® 5c Simulator: Setting Up Touch ID
[Interactive Simulation]
See how to set up Touch ID on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using Airplane Mode
[Interactive Simulation]
An interactive guide for setting your iPhone 5c to Airplane Mode.
Can I add more storage to my iPhone 5c?
[Community]
Can I add storage to be able to have more apps and space for photos?
Can I factory reset my iPhone without an Apple ID?
[Community]
i bought an iPhone 5c from my friend but when i try to factory reset it, it asks for her apple id, which she does not know. help!
Can I unlock my iPhone 5c?
[Community]
Can I unlock my iPhone 5c?
Display Zoom - Apple® iPhone® 6 / 6 Plus
[Device-Specific Instructions]
How can I unlock my iPhone 5c so I can use it in Europe?
[Community]
I am going to Europe, how can I unlock my iPhone 5c so I can use it there?
How do I get my device to start ringing again?
[Community]
My phone won't ring. Any ideas
How do I know if my device is unlocked?
[Community]
how do i unlock my phone and how do i know if its locked
How do I reset the keyboard?
[Community]
My keyboard has a mind of its own, as I am typing the page moves from one to another or the lines will switch fom one to another.  is there a way to reset the keyboard?
How do I show applications running in the background and how do I close them?
[Community]
How do I show applications running in the background? And how do I close them down? In class, the instructor press something but she did not go into Settings. Does anyone know?
Uninstall Voice Cypher - Apple® iPhone®
[Device-Specific Instructions]
Update Carrier Settings - Apple® iPhone®
[Device-Specific Instructions]

Email/Gmail

Unlock a Gmail™ Account
[Device-Specific Instructions]
If you can't remember your Gmail user name/password or your account has been locked, this info will help you. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Delete Email Messages - Apple® iPhone®
[Device-Specific Instructions]
Create Gmail Account
[Device-Specific Instructions]
Recover Gmail™ Sign-in Information
[Device-Specific Instructions]
This helps if you're receiving invalid Gmail user name/password errors or your account has been locked. If you're having other issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove an Email Account - Apple® iPhone®
[Device-Specific Instructions]
Internet Spam Blocking - My Verizon Website
[Device-Specific Instructions]
To permanently block text message spam sent from email addresses, email domains and/or text nicknames, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Fetch New Data - Apple® iPhone®
[Device-Specific Instructions]
Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™
[Device-Specific Instructions]
This helps import contacts/numbers to Gmail from a saved file (.csv). If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Configure the Email Client to Leave Messages on Server after Retrieval
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Forward an Email Message - Apple® iPhone®
[Device-Specific Instructions]
View Gmail™ Messages - Android™
[Device-Specific Instructions]
Reply to an Email Message - Apple® iPhone®
[Device-Specific Instructions]
Configure the Email Client to Leave Messages on Server after Retrieval - Windows®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Gmail™ Notifications - Android® 
[Device-Specific Instructions]
View Email Messages - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Adding a Corporate Email Account
[Interactive Simulation]
Learn how to access your work email on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding a Personal Email Account
[Interactive Simulation]
Discover how to access your existing email account on your iPhone 5c.
Apple® iPhone® 5c Simulator: Changing Inbox Views
[Interactive Simulation]
Discover how to change email inbox views on your iPhone 5c.
Apple® iPhone® 5c Simulator: Removing an Account
[Interactive Simulation]
Find out how to remove an email account with your iPhone 5c.
Apple® iPhone® 5c Simulator: Sending an Email with an Attachment
[Interactive Simulation]
Learn how to attach a file, like a document or photo, to an email with your iPhone 5c.
Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh®
[Device-Specific Instructions]
This often helps if you get emails on your computer/PC but not on your phone. If you're having other issues with your phone/device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Troubleshooting Personal and Corporate Email
[Video]
Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Find My Phone

How to Find Your Phone
[How to Use Guide]
Learn how to locate a lost or stolen Android, Apple, Windows, Blackberry or Basic device.

Google Backup & restore

GPS & Location Based Services

E911 Compliance FAQs
[FAQs]
Review information about calling 911 from your mobile phone.
Wireless Location Based Services FAQs
[FAQs]
Learn about location based services.
Improving GPS Performance
[Device-Specific Instructions]
Reset Location Warnings - Apple® iPhone®
[Device-Specific Instructions]

Home Screen

Display Icons - Apple® iPhone®
[Device-Specific Instructions]
Control Center - Apple® iPhone®
[Device-Specific Instructions]
Reset Home Screen Layout - Apple® iPhone®
[Device-Specific Instructions]
3D Touch - Apple® iPhone®
[Device-Specific Instructions]
Notification Center - Apple® iPhone®
[Device-Specific Instructions]
View Home Screen Panels - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Adding Widgets
[Interactive Simulation]
See how to add a widget on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding and Removing Home Screen Pages
[Interactive Simulation]
Learn how to add or remove a Home screen page on your iPhone 5c.
Apple® iPhone® 5c Simulator: Creating Folders
[Interactive Simulation]
Find out how to create folders on your iPhone 5c to help organize your apps.
Apple® iPhone® 5c Simulator: Managing Apps or Widgets
[Interactive Simulation]
See how to manage apps and widgets on the Home screen of your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Widgets
[Interactive Simulation]
Discover how to manage widgets on your iPhone 5c.
Apple® iPhone® 5c Simulator: Removing Apps from the Home Screen
[Interactive Simulation]
Discover how to remove apps on your iPhone 5c.
Apple® iPhone® 5c Simulator: Removing Widgets
[Interactive Simulation]
Find out how to remove widgets on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using Quick Reply
[Interactive Simulation]
Learn how to use Quick Reply on your iPhone 5c.
How can I get home screen apps back on my device?
[Community]
My phone deleted the app store and the iTunes app from my home screen how do i get them back?
How do I un-zoom my device?
[Community]
Screen is so magnified that it is impossible to use phone.  Have tried reboot but doesn't help.  not sure if phone is turning off properly either.magnified
What is spinning star next to LTE on my Iphone 5c?
[Community]
I don't know what the spinning star represents, please help
What is the iPhone 5c screen made out of?
[Community]
Asha asked Verizon Wireless: Q: What is the iPhone 5c screen made out of? A:The Apple iPhone 5c's screen is made from a lacquer hard-coated polycarbonate material.

Hotspot

Mobile Hotspot FAQs
[FAQs]
Learn about Mobile Hotspot which lets you share your device's Internet connection with other devices using Wi-Fi. Also, find out how to use it and how you're charged for it.
Set Up Personal Hotspot - Apple® iPhone®
[Device-Specific Instructions]
Personal Hotspot Settings - Apple® iPhone®
[Device-Specific Instructions]
Can I still use my iPhone when using the hotspot feature?
[Community]
I just purchased the new iphone se and I want to use my old 5c to set up another phone number but also use it as a mobile hotspot. My question is will I still be able to make and receive phone calls when I am using the hotspot feature to get on the internet via a laptop?
Can I use my device as a personal hotspot for a tablet without any additional costs?
[Community]
I have a 2GB data plan with my iphone 5c.  If I purchase a new tablet can I use the phone as a personal hotspot for the tablet without any additional costs
How do I block people from my hotspot?
[Community]
how do I block people from my hotspot ?
How do I set up my device as a mobile hotspot?
[Community]
How do u setup a hot spot with a 5C I phone?

Internet & Web Browser

View Browser History - iOS
[Device-Specific Instructions]
Apple® Article - iOS: Setting up VPN
[Device-Specific Instructions]
Edit a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Delete a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Reboot the Router
[Device-Specific Instructions]
Add a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Turn JavaScript On / Off - Apple® iPhone®
[Device-Specific Instructions]
Access Websites - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Bookmarking Websites
[Interactive Simulation]
Learn how to bookmark a website on your iPhone 5c, so it's easy to find later.
Apple® iPhone® 5c Simulator: Changing Content Settings
[Interactive Simulation]
Explore how to change your Safari® content settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Clearing Browsing Data
[Interactive Simulation]
Discover how to find clear the browsing data on Safari® in your iPhone 5c.
Apple® iPhone® 5c Simulator: Managing Browser Tabs
[Interactive Simulation]
A visual walkthrough of opening, closing and switching between windows or tabs in the web browser of your iPhone 5c.
How do I connect to the internet?
[Community]
how do I connect to the internet with the Iphone5c?
Launch a Browser Bookmark - Apple® iPhone®
[Device-Specific Instructions]
Web Browser - Apple® iPhone®
[Device-Specific Instructions]

Keyboard

Keyboard Settings - Apple® iPhone®
[Device-Specific Instructions]
How do I reset the keyboard?
[Community]
My keyboard has a mind of its own, as I am typing the page moves from one to another or the lines will switch fom one to another.  is there a way to reset the keyboard?
Reset Keyboard Dictionary - Apple® iPhone®
[Device-Specific Instructions]
Turn Voice Input On / Off - Apple® iOS
[Device-Specific Instructions]

Language

Asian Language FAQs
[FAQs]
Learn the basics about using Asian languages on smartphones or tablets, including how to find a device that offers the language you want.
Language Selection - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Changing the Language
[Interactive Simulation]
Discover how to change the language settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Charging your Device
[Interactive Simulation]
A visual guide on how to charge your iPhone 5c.

Lock, Unlock, Password & Security

Turn Off Passcode - Apple® iPhone®
[Device-Specific Instructions]
Unlock the Device - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® Article - Using a Passcode
[Device-Specific Instructions]
Phone Lock - Apple® iPhone® 5c
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Changing Lock Screen Security
[Interactive Simulation]
A visual guide for setting screen security on your iPhone 6 to help protect your private information.
Apple® iPhone® 5c Simulator: Unlocking the Screen
[Interactive Simulation]
See how to unlock the screen on your iPhone 5c.
How do I change or retrieve my passcode?
[Community]
i just got a new phone. an iphone5c. I put some passwords and passcodes and didn't write them down. having trouble getting them. i put in forgot password and nothing. how do i change or retrieve them

Memory/Storage

View Storage Meter / Upgrade Memory - Verizon Cloud - Website
[Device-Specific Instructions]
To see how much Cloud storage you have left or to add more storage for pictures, music, videos and documents, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Format SD Card via PC
[Device-Specific Instructions]
Check Memory - Apple® iPhone® 5c
[Device-Specific Instructions]

Mobile Hotspot

Apple® iPhone® 5c Simulator: Setting the Password on Mobile Hotspot
[Interactive Simulation]
See how to set up a mobile hotspot password on your iPhone 5c.
Apple® iPhone® 5c Simulator: Turning On Mobile Hotspot
[Interactive Simulation]
An interactive guide for setting up your iPhone 5c as a Mobile Hotspot, so you can share your data connection with other devices.

Music

MP3 Player FAQs
[FAQs]
Learn about playing music on your mobile device.
Play Music Files - Apple® iPhone®
[Device-Specific Instructions]

Navigating & Multitasking

Apple® Article - Family Sharing
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Managing Open Apps
[Interactive Simulation]
Learn how to manage open apps that are running on your iPhone 5c.

Operating System & Software

Install System Updates - iTunes®
[Device-Specific Instructions]
Software Update: Apple iPhone 5c
[Updates]
Discover the benefits of the most recent software update available, and view instructions for how to download it to your Apple iPhone 5c.
iOS Updates - Apple® iPhone® 5c
[Device-Specific Instructions]
Restarting the Operating System - Macintosh
[Device-Specific Instructions]
View Software Version - Apple® iPhone® 5c
[Device-Specific Instructions]

SIM Card

4G LTE SIM Card FAQs
[FAQs]
Learn about 4G LTE SIM cards, which are necessary for using our 4G LTE network with your mobile device.
4G SIM Information
[General Information]
Learn about 4G SIM cards, what they're used for, and how to activate and install one on your device
Locate the 4G SIM PIN / PUK - My Verizon Website
[Device-Specific Instructions]
If you're unable to send/receive calls or connect to the Internet, this could help. If you're having other issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Remove SIM Card - Apple® iPhone® 5c
[Device-Specific Instructions]
4G SIM Card Tips and Tricks
[Device-Specific Instructions]
Insert SIM Card - Apple® iPhone® 5c
[Device-Specific Instructions]
Unblock SIM PIN - Apple® iPhone®
[Device-Specific Instructions]
View SIM Card Number - Apple® iPhone® 5c
[Device-Specific Instructions]
Modify SIM PIN - Apple® iPhone® 5s
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Inserting and Removing the SIM Card
[Interactive Simulation]
Find out how to insert and remove a SIM card from your iPhone 5c.
Can I use an international SIM card from Taiwan in my iPhone 5C?
[Community]
Not sure if this is the right space to ask this question.  Basically I will have trip to Taiwan next month and I had browsed some online aboutthings to do to avoid unexpected fat bill.  One mentioned to remove the phone SIM card and replace with the local SIM card.  Is that goodenough to...
How do I find the PUK code for my sim card?
[Community]
There is a PUK code on my sim and I do not remember making this.....Someone please please please help me how to figure this code out so I can be able to use my phone again
How do I get a SIM card for my iPhone 5c?
[Community]
How do I get a new nano SIM card for iPhone 5c?
How do I get a new SIM card?
[Community]
I currently have an iphone 4 that does not have a SIM card. I recently bought an iphone 5c that has a nano SIM card for verizon but it is registered to another verizon number. I plan on activating my iphone 4 number onto the 5C. Do I need a new nano SIM card or can I change the phone number associated...
How do I transfer all my information to my new device?
[Community]
replacing a damaged 5c with a new one.   Do I have to remove sim card after I backup to iTunes and put it in the new phone?  Or can I backup them plug in new phone to iTunes and restore from old backed up phone?
How to get a sim card for an iPhone 5c while in UK?
[Community]
I am studying abroad and want to get a sim card for my iPhone 5c while i am here. I know it needs to be unlocked in order to do so but I keep hearing the 5c is unlocked and then that its not through verizon? Also there are specialty shops here in the UK that say they can unlock the phone but will that...
Is my iphone 5c locked?
[Community]
I have a iphone 5c used with verizon , it is under month to month, usage, is it unlocked to use it with other cellular services if I want to
Modify SIM PIN - Apple® iPhone® 5c
[Device-Specific Instructions]
Why am I getting a "no SIM card" message?
[Community]
Why is my iPhone 5C showing a "No SIM" message? And how to correct?
Will My iPhone 6 Sim Card Work In An iPhone 5c?
[Community]
In March, 2016, I bought an iPhone 6S through Verizon, on their 24-month payment plan. One month later, the phone was destroyed by water. I then bought a Verizon iPhone 5C on eBay, and put the 6S SIM in it. My question is that I travel internationally, and would like to use a local SIM card. Will these...
Will the Sim Card from my 5c work in my 6s?
[Community]
Will the SIM card in my 5c work in my 6s?
Will we ba able to use iMessage while traveling to Japan?
[Community]
Hi, My family is traveling to Japan next week. I would like to have communication method between my family for situations like "hey, where are you?" kind of short conversations, and I would also like to be able to call local Japanese numbers. We all have iPhones and We don't need to call to United...

Social Networking

Apple® iPhone® 5c Simulator: Adding a Facebook® Account
[Interactive Simulation]
Discover how to access your Facebook account on your iPhone 5c.
Apple® iPhone® 5c Simulator: Adding a Twitter Account
[Interactive Simulation]
Find out how to add a Twitter acount to your iPhone 5c.
Apple® iPhone® 5c Simulator: Logging Out of Facebook®
[Interactive Simulation]
Learn how to log out of Facebook on your iPhone 5c to help protect your account.
Apple® iPhone® 5c Simulator: Posting Facebook® Status Updates
[Interactive Simulation]
A visual walkthrough on how to update your Facebook status and post photos using your iPhone 5c.
Apple® iPhone® 5c Simulator: Tweeting
[Interactive Simulation]
Learn how to tweet with Twitter® on your iPhone 5c.

Sounds, Volume & Audio

Silent Mode - Apple® iPhone®
[Device-Specific Instructions]
Set Ringtones - Apple® iPhone®
[Device-Specific Instructions]
Test the Microphone - Apple iOS
[Device-Specific Instructions]
Speakerphone - Apple® iPhone®
[Device-Specific Instructions]
Resolve Volume Issues
[Device-Specific Instructions]
Vibrate Mode - Apple® iPhone®
[Device-Specific Instructions]
Volume Controls - Apple® iPhone®
[Device-Specific Instructions]

Status Indicators/Lights

View Signal Strength - Apple® iPhone®
[Device-Specific Instructions]

Text & Multimedia Messaging

Create and Send a Text Message - Verizon Wireless Website
[Device-Specific Instructions]
If you'd like to send a text message from your computer/PC to another Verizon Wireless number, this info helps. If you're having issues with your device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.
Text Messaging FAQs
[FAQs]
Learn to send and receive text messages, how to store your texts and block unwanted texts, and how you are charged for texts by plan.
Verizon Messages - Basic Use
[Video]
Verizon Messages is a text messaging app from Verizon Wireless. Use Verizon Messages on available smartphones to send and receive messages easily.
Length: 1:24
Text to Landline FAQs
[FAQs]
Learn about sending a text message to a non-mobile phone, including how much it costs and how the recipient will get the message.
Send Picture/Video Message using Email
[Device-Specific Instructions]
Verizon Messages - On the Move
[Video]
With Verizon Messages, schedule a message to be sent at a later time or date and use driving mode to stay safe while you're on the road.
Length: 2:04
Determining Message Type - Apple® iOS
[Device-Specific Instructions]
Verizon Messages - Getting Creative
[Video]
Add a personal touch to your messages with some of the easy tools in Verizon Messages. Customize pictures, and even send an eGift from one of over 30 merchants.
Length: 1:31
Garbled Message
[Device-Specific Instructions]
Picture/Video Messaging Email Address
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Changing Message Settings
[Interactive Simulation]
Learn how to change message settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Deleting Conversations
[Interactive Simulation]
Find out how to delete conversations on your iPhone 5c.
Apple® iPhone® 5c Simulator: Sending a Text with an Attachmenet
[Interactive Simulation]
Discover how to send a text message with an attachment using your iPhone 5c.
Apple® iPhone® 5c Simulator: Sending an Image and Saving Data
[Interactive Simulation]
Find out how to send images from your iPhone 5c.
Apple® iPhone® 5c Simulator: Turning Off Group Message Notifications
[Interactive Simulation]
Learn how to turn off notifications for group messages from your iPhone 5c.
Apple® iPhone® 5c Simulator: Turning iMessage On or Off
[Interactive Simulation]
A visual guide for how to turn iMessage on or off using your iPhone 5c.
Can I Retrieve Deleted Text Messages On My iPhone 5c?
[Community]
can I retrieve deleted text message string
Can I forward text messages to my e-mail account?
[Community]
Does the Verizon Message  App allow me to forward my text messages to an email account?  If not, what app will let me perform this function?
Can I transfer text messages to my new device?
[Community]
If I upgrade an iPhone 4 to an iPhone 5c is there a way to transfer all my text messages?
Can I view or send texts from a broken device?
[Community]
I am even unable to sign up for the Message+ feature on my desktop, because it requires a working phone to activate. It doesn't seem like I can sign up to begin receiving texts into my email inbox, either. My question is, until I get my replacement phone, how am I supposed to access my messages? And even...
Can Verizon resend messages to my device?
[Community]
I was recently traveling abroad and removed my SIM card from my iPhone 5c while I was away. When I put the SIM card back in, I did receive 2 text messages that were sent to me while I was gone, but there were a few that never made it to my device or to my Messages app on my computer. Is Verizon able to...
Delete Message - Apple® iPhone®
[Device-Specific Instructions]
How can I recover messages that have been erased?
[Community]
How can I recover messages that have been erased?
Is there a way to print messages from my inbox?
[Community]
Does anyone know a method to print phone messages??
My daughter went to Canada for a week, and I got her that plan 500 minutes and 500 texts. How does the plan work?
[Community]
My daughter went to Canada for a week, I got her a plan that she gets 500 minutes and 500 texts, incoming is unlimited.  What does 500 texts actually mean????
What is the International Texting and voice plan?
[Community]
I am traveling to Italy soon and would like to be able to send texts back to the states and make/receive calls to and from the states if needed.What do I need to make sure that I DO NOT have any type of data options running on my iPhone 5c? and what is the cost of a text and voice per minute? Thanks...
Why are texts going to people from my e-mail rather than my phone number?
[Community]
My texts have been sending to everyone as an email instead of my phone number. The email is also the same one that is used for my icloud. i want to send it as my phone number instead of the email
Why can't I text non iPhone users?
[Community]
I have an iPhone 5c and can't text to some of my non iPhone users all of a sudden. Nobody seems to know how to fix it. Help.

Tips, Tricks & Shortcuts

Top 10 Things to Do with Your New Smartphone
[General Information]
Get the most out of your new smartphone with this list of practical tips to help you get started.
Capture a Screenshot - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Changing FaceTime Settings
[Interactive Simulation]
Find out how to change the FaceTime settings on your iPhone 5c.
Apple® iPhone® 5c Simulator: Creating a Medical ID
[Interactive Simulation]
Discover how to create a medical ID on your iPhone 5c.
Apple® iPhone® 5c Simulator: Performing a Factory Reset
[Interactive Simulation]
Discover how to perform a factory reset on your iPhone 5c.
Apple® iPhone® 5c Simulator: Placing a Video Call
[Interactive Simulation]
Learn how to use FaceTime® on your iPhone 5c.
Apple® iPhone® 5c Simulator: Turning Off Wi-Fi Assist
[Interactive Simulation]
Learn how to save data by turning off Wi-Fi Assist on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using 3D Touch for Communication
[Interactive Simulation]
Learn how to communicate using 3D Touch on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using 3D Touch in an App
[Interactive Simulation]
See how to use 3D Touch within an app on your iPhone 5c.
Apple® iPhone® 5c Simulator: Using 3D Touch on the Home Screen
[Interactive Simulation]
Find out how to use 3D Touch on the Home screen of your iPhone 5c.
Apple® iPhone® 5c Simulator: Using Live Picture
[Interactive Simulation]
Find out how to create a live picture on your iPhone 5c.
Apple® iPhone® 5c Simulator: Viewing Health Data
[Interactive Simulation]
A visual walkthrough on how to view your health data using your iPhone 5c.
How Do I Perform A Factory Reset On My Device?
[Community]
iphone conflicting with previous owner. How do I put it back to factory setting and start over?
How can I recover messages that have been erased?
[Community]
How can I recover messages that have been erased?
How do I delete content from my device?
[Community]
how do I remove contents from a 5c before returning it
Set Up Printing - Apple® iPhone®
[Device-Specific Instructions]
Where can I find an instruction manual for my device?
[Community]
Where can I obtain an instructional manual for the Apple phone 5C? Peggy

Verizon Cloud

Visual & Hearing Accessibility

TTY Settings - Apple® iPhone®
[Device-Specific Instructions]
Turn TalkBack On / Off - Android®
[Device-Specific Instructions]
Turn VoiceOver On / Off - Apple® iOS®
[Device-Specific Instructions]
Guided Access Settings - Apple® iPhone®
[Device-Specific Instructions]
Turn Assisted Dialing On / Off - Apple® iOS
[Device-Specific Instructions]

Wallpapers/Theme

Set Wallpaper - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Changing the Wallpaper
[Interactive Simulation]
Discover how to change the background of the Home screen on your iPhone 5c.

Wi-Fi & Network

Wi-Fi FAQs
[FAQs]
Information about using Wi-Fi networks with a mobile device, like a smartphone or tablet.
Reset Network Settings - Apple® iPhone®
[Device-Specific Instructions]
Determine Wi-Fi Call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Turn 4G LTE On / Off - Apple® iPhone® 5c
[Device-Specific Instructions]
Wi-Fi Sync with iTunes - Apple® iPhone®
[Device-Specific Instructions]
Add a Wi-Fi Network - Apple® iPhone®
[Device-Specific Instructions]
Place a Voice call - Wi-Fi Calling - iOS
[Device-Specific Instructions]
Remove Wi-Fi Connection - Apple® iPhone®
[Device-Specific Instructions]
Turn Wi-Fi On / Off - Apple® iPhone®
[Device-Specific Instructions]
Apple® iPhone® 5c Simulator: Connecting to a Wi-Fi Network
[Interactive Simulation]
Learn how to use your iPhone 5c to connect to a Wi-Fi network, so you can access the internet without using data.
How do I connect to the internet?
[Community]
how do I connect to the internet with the Iphone5c?
Troubleshooting a Wi-Fi Connection
[Video]
Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55
Will my old iPhone function as a wi-fi device?
[Community]
If I get a new iPhone can will the old iPhone fiction as a wi-fi device?
  • The best deserves the best.
    Get up to $300 off iPhone 8 with Verizon.
    Unlimited and select trade-ins required.
    your new iphone 8

Still Have Questions?


Visit the Community Forums

Ask questions, or share your opinions on Verizon Wireless products and services.

Visit the Community

Talk to us on Twitter

Got something to ask us? We're happy to help.

Tweet @VZWSupport

Connect with us on Facebook

Post a question and get a response from a Verizon Expert.

Ask on Facebook Messenger

Get help at a store

Visit a store to get detailed and personal assistance from a Verizon expert.