Factory Data Reset (Powered Off) - Samsung Galaxy S® 4

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset using this process only if absolutely necessary as it removes all data including:

  • Contacts
  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

If you've previously backed up your data, review this need to know info.

Note An alternate reset method is available if the device can be powered on and is responsive.

  1. Ensure the device is powered off.
    Note If screen is frozen, remove/reinsert battery.
  2. Press and hold the Home+Volume Up buttons at the same time then press and hold the Power button.
    Power button, Volume up key and Home key
  3. When "Recovery Booting" appears in the upper-left corner of the screen, release the Power button. Continue to hold the Volume Up+Home buttons until the "Android system recovery" screen appears.
  4. From the Android system recovery screen, select wipe data/factory reset.
    Note Utilize the Volume Up/Down buttons to highlight and the Power button to select.
  5. Select Yes -- delete all user data.
    Note Allow several seconds for the factory data reset to complete.
  6. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.

Related Topic: Video Icon Factory Data Reset

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