DROID MINI / DROID ULTRA / DROID MAXX by MOTOROLA - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

Note An alternate reset method is available if the device can be powered on and is responsive.

  1. Ensure that the device is powered off.
  2. Press and hold the Volume Down button for 3 seconds. While still holding the Volume Down button, press and release the Power button.
  3. From the Boot Mode Selection Menu screen, release the Volume Down button then select Recovery.
    Note Utilize the Volume Down button to scroll through the options and the Volume Up button to select.
    Note If the device reboots, you may have waited too long to make a selection. Restart the process.
  4. From the DROID triage screen (Android with an exclamation symbol):
    1. Press and hold the Volume Up button.
    2. While continuing to hold the Volume Up button, press and release the Power button.
  5. From the Android system recovery screen, select wipe data/factory reset.
    Note Use the Volume buttons to navigate the options, and the Power button to select.
  6. Select Yes -- delete all user data.
  7. Select reboot system now.
    Note The device to may take 60 to 90 seconds to restart.
    Note If applicable, set up your device.

Related Topic: Video Icon Factory Data Reset

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