Factory Data Reset (Powered Off) - DROID RAZR HD / RAZR MAXX HD by MOTOROLA

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all settings and data including:

  • Contacts
  • Email accounts
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

 

Note An alternate reset method is available if the device can be powered on and is responsive.

  1. Ensure the device is powered off.
    Note If the screen is frozen, perform an alternate reset.
  2. Press and hold the Volume Up button and Power buttons until the Boot Mode Selection Menu appears then release.
  3. From the Boot Mode Selection Menu, select Recovery.
    Note Utilize the volume down button to scroll through the options and the volume up button to select.
    Note If a selection is not made within 5 seconds, the device powers up normally.
  4. From the Android system recovery screen (exclamation point with an android figure), press and hold the Volume up button then press and release the Power button to display the menu.
    Note If the menu doesn't display, refer to the alternate button method.
  5. Select wipe data/factory reset.
    Note Utilize the Volume buttons to highlight and the Power button to select.
  6. Select Yes -- delete all user data.
    Note Allow several seconds for the factory data reset process to complete.
  7. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.

 

Alternate Button Method

  1. From the Android system recovery screen (exclamation point with an android figure), press and hold the Volume down button then press and release the volume up button to display the menu.
  2. Select wipe data/factory reset.
    Note Utilize the Volume buttons to highlight and the Power button to select.
  3. Select Yes -- delete all user data.
    Note Allow several seconds for the factory data reset process to complete.
  4. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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