Factory Data Reset (Powered Off) - HTC One®

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)


Note An alternate reset method is available if the device can be powered on and is responsive.

  1. Ensure that the device is powered off.
  2. Press and hold the Volume Down button (located on the right edge) then press and hold the Power button (located on the top-left edge) until the HBOOT screen appears then release.
  3. From the HBOOT screen, select FACTORY RESET.
    Note Utilize the Volume Up/Down buttons to navigate through the available options and the Power button to select.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.


Related Topic: Video Icon Factory Data Reset