LG G3 - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

  1. Ensure the device is powered off.
    Note If screen is frozen, remove the battery.
  2. Press and hold the Volume Down button then press and hold the Power button. When the System recovery screen displays, release both buttons.
  3. Select Factory data reset.
    Note Utilize the Volume buttons to highlight and the Power button to select.
  4. Select Yes.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.

Related Topic: Video Icon Factory Data Reset

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