Factory Data Reset (Powered Off) - Brigadier™ by Kyocera

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

 Caution:

• If the device is responsive and can be powered on, the preferred reset method should be performed.
• For devices with Android Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown do one of the following:
  • Attempt to sign in with any Google™ account previously used on the device.
  • Reset the password.
• Perform a factory data reset only if absolutely necessary as it removes all data including:
  • Contacts
  • Email accounts
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

1. Ensure the device is powered off.
2. Simultaneously press and hold Home (located at the bottom) + Volume down (located on the left edge) + Power buttons (on upper-right edge) until "Powered by Android" appears then release.
3. From the Android recovery screen, select wipe data/factory reset.
   Utilize the Volume buttons to highlight and the Power button to select.
4. Select Yes -- delete all user data.
   Allow several seconds for the factory data reset process to complete.
5. Select reboot system now.
   Allow several minutes for the reboot process to complete.
   If applicable, set up your device.

Related Topic:  Factory Data Reset