Software Update - Software Upgrade Assistant (Motorola - Older Devices)

This helps you update the software on your Motorola device using your PC or Mac, in the event an Over-the-Air (OTA) software update fails.

Note Notes:

  • Ensure the wireless device is powered on, unlocked (if device lock-enabled), and connected to a compatible computer using the supplied USB cable.
  • The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.
  • Use this for Motorola devices manufactured prior to 8/20/2013 and Prepaid devices. For newer Motorola devices, refer to Software Update - Software Upgrade / Repair Assistant.

 

Caution The software update process may take up to 30-90 minutes. Do not disconnect the device from the computer during the upgrade process.

 

Windows®
Macintosh®

 

Windows

Automatic Launch
Manual Launch

 

Automatic Launch (Windows)

Note The following steps are used when the auto-update check is enabled.

  1. For assistance enabling/disabling auto-check for updates, refer to Enable/Disable Auto Updates.
  2. If an update is available, a pop-up is presented on the taskbar. Click the pop-up to launch the SUA.
    Note Images may vary depending upon device and operating system.
    Software update
  3. From the SUA, click Upgrade (located on the right).
    Auto update
  4. When the software upgrade process has completed, click Close (located in the lower right).
    Note If the update fails to install, please refer to the Software Repair Assistant for further assistance.
    Upgrade complete

 

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Manual Launch (Windows)

Note The following steps are used when the auto-update check is disabled.

  1. Ensure the Software Upgrade Assistant (SUA) software is installed. Refer to Initial Setup - Software Upgrade Assistant for assistance.
  2. When the device is connected via USB, right-click the Software Upgrade Assistant tray icon SUA icon (located in the lower right of the desktop) then click Check for device update.
    Note When the device isn't connected via USB, navigate Start > All Programs > Verizon Software Upgrade Assistant then connect the device to begin the update check.
  3. If an update is available, click the Motorola device name.
    Note Images may vary depending upon device and operating system.
    Select the Moto device
  4. Click Upgrade (located on the right).
    Upgrade
  5. When the software upgrade process has completed, click Close (located in the lower right).
    Note If the update fails to install, please refer to the Software Repair Assistant for further assistance.
    Upgrade complete

 

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Macintosh

Automatic Launch
Manual Launch

 

Automatic Launch (Macintosh)

Note The following steps are used when the auto-update check is enabled.

  1. For assistance enabling/disabling auto-check for updates, refer to Enable/Disable Auto Updates.
  2. If an update is available, a pop-up is presented on the menu bar. Click Update to launch the SUA.
    Note Images may vary depending upon device and operating system.
    Software update
  3. From the SUA, click Upgrade (located on the right).
    Auto update
  4. When the software upgrade process has completed, click Close (located in the lower right).
    Note If the update fails to install, please refer to the Software Repair Assistant for further assistance.
    Upgrade complete

 

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Manual Launch (Macintosh)

Note The following steps are used when the auto-update check is disabled.

  1. Ensure the Software Upgrade Assistant (SUA) software is installed. Refer to Initial Setup - Software Upgrade Assistant for assistance.
  2. When the device is connected via USB, click the Motorola icon Moto icon (located in the menu bar) then click Check for device update.
    Note When the device isn't connected via USB, navigate Application Folder > Verizon Software Upgrade Assistant then connect the device to begin the update check.
  3. If an update is available, click the Motorola device name.
    Note Images may vary depending upon device and operating system.
    Select the Moto device
  4. Click Upgrade (located on the right).
    Upgrade
  5. When the software upgrade process has completed, click Close (located in the lower right
    Note If the update fails to install, please refer to the Software Repair Assistant for further assistance.
    Upgrade complete

 

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