Factory Data Reset (Powered Off) - The new Moto X™

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad / touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown:
    • Attempt to sign in with any Google™ account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

 

Note If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.
  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button and Power button (located on the right edge of the device) for approximately 3 seconds then release.
  3. From the 'Boot Mode Selection Menu' screen, select Recovery.
    Note Use the Volume Down button to scroll through the menu options and the Volume Up button to select.
  4. From the 'No Command' screen (Android figure lying on his back), press and hold the Power button then press and release the Volume Up button to display the menu options.
  5. Select wipe data/factory reset.
    Note Use the Volume buttons to highlight and the Power button to select.
  6. Select Yes -- delete all user data.
    Note Allow several seconds for the factory data reset process to complete.
  7. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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