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A soft reset (powering the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. In most cases, a soft reset does not affect data on the device, unless the battery is very low.
Locate the Power button at the top of the device (with the display facing you).
Power the device off.
Press and hold the Power button until "Goodbye" appears on the display then release.
Power the device on.
Press and hold the Power button until "Ellipsis Jetpack" appears on the display then release.
If your device doesn't reset using these steps, refer to Reboot Device - Verizon Ellipsis Jetpack to perform a reset.