Soft Reset - Verizon Ellipsis® Jetpack® - MHS800L / MHS800LPP / MHS815L / MHS815LPP

If you can't browse the internet or your device crashes, resets, freezes or runs slow, view this info.

Note A soft reset (powering the device off then back on) is similar to restarting a desktop computer and is one of the first steps in troubleshooting a device. In most cases, a soft reset does not affect data on the device, unless the battery is very low.

  1. Locate the Power button at the top of the device (with the display facing you).
    Device Layout
  2. Power the device off.
    Note Press and hold the Power button until "Goodbye" appears on the display then release.
    Power button
  3. Power the device on.
    Note Press and hold the Power button until "Ellipsis Jetpack" appears on the display then release.
    Note If your device doesn't reset using these steps, refer to Reboot Device - Verizon Ellipsis Jetpack to perform a reset.
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