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"WTVZW - Long distance or international dialing is not included with your service. To inquire about adding long distance or international dialing, hang up and dial *611 send from your wireless phone. . ."
You'll receive this message when you are not set up to make international calls. If you want to be able to call internationally, visit the Global & International Services page to get started.
You may receive this message in error if you've turned on the assisted dialing feature on your phone. View the support page and select your device to find out how to turn this off.
Follow the process for adding International Dialing and International data to the account to enable the services.
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