Windows® Device Manager Conflicts - LG

If you can't transfer pictures, music or videos between your device and PC, view this info on resolving conflicts.

Start Device Manager.

  • Windows 10
    • Right-Click Start > Device Manager.
  • Windows 8
    • Right-Click Start Screen > All Apps > Control Panel > System and Security > Device Manager.
  • Windows 7
    • Click Start > Control Panel > System and Security > Device Manager.

For detailed instructions and older operating systems, refer to Opening Windows Device Manager.

The following devices are normally installed:

Ports (COM & LPT)
LGE CDMA USB (Diagnostic) Serial Port (COM x)
Universal Serial Bus controllers
LGE CDMA Composite USB Device

Windows Device Manager with installed devices
Note If a red X, yellow ! or yellow ? is displayed to the left of a listed device, a conflict is present and the drivers must be updated or reinstalled.
Note Driver conflicts may also be indicated by a device entry labeled Other Devices or Unknown.
Windows Device Manager displaying devices with errors

If a conflict is present:

  1. Ensure that the device drivers are installed. Refer to Install USB drivers - Windows for further assistance.
    Note If the device drivers are installed and a conflict is still present, continue to step 2.
  2. Right-click the device then click Update Driver.
    Note The device name may vary from the following example.
    Updating driver 1
  3. If presented, select No, not this time then click Next.
    Updating driver 2
  4. Select Install from a list or specific location (Advanced) then click Next.
    Updating driver 3
  5. If available, ensure that Search for the best driver in these locations and Include this location in the search are selected, enter C:\Program Files\LG Drivers\LG USB Drivers\Drivers into the search window then click Next.
    Note The driver location can be entered manually or navigated to by clicking Browse.
    Updating driver 4
  6. Click Finish.
    Updating driver 5