Ensure Picture / Video Message does not Exceed File Size Limit

This may correct issues with sending and/or receiving pictures and videos.

The maximum file size for picture/video messages depends upon the device's network capability. See signal indicator on the phone to determine which signal is being received. 

  • Basic Devices that are only 1xRTT capable (indicated by "1x" indicator) can send/receive a maximum file size of 350 KB.
  • Basic Devices that are Rev 0 EVDO capable (indicated by "1X") can send/receive a maximum file size of 500 KB.
  • Rev A EVDO (indicated by "3G") and 4G LTE capable (indicated by "4G" or "LTE") devices can send/receive a maximum file size of 1,200 KB.
  • Some devices using Verizon Messages (Messages+) can send files up to 100 MB.

 

Note Notes:

  • The maximum file size that can be sent from an email to a device as a Multi-Media Message (MMS) is 3 MB.
  • Larger files can be sent via email to email.
  • If a device sends a file to another device with a lower file size limit, the file is reduced to a file size acceptable by the receiving device.
  • Many devices are capable of sending messages that exceed intercarrier file size limits (typically 300-600 KB). A message that exceeds the other carrier's limits is rejected and doesn't reach the intended recipient.
    Lowering the camera resolution reduces the image file size.
    Some Android devices have a Video Trimmer feature to reduce the size of the video allowing it to be sent via MMS.
isTealiumFlag=true