Resolving Car Kit mode

Note A phone stuck in 'Car Kit mode' can be caused by a software problem, a damaged charging/data port or exposure to moisture. Attempt the following troubleshooting steps to resolve the issue:

Perform reset of device:

  1. Remove the battery.
  2. After 3-5 seconds, replace the battery.
  3. Test phone.

 

If vehicle or wall charger is availalble:

  1. Plug charger into the phone.
  2. Power cycle the phone.
  3. Attempt to place a call then remove charger while call is active.
  4. Test phone.

 

Attempt to clean the contacts:

  1. Check charging/data port for corrosion/damage.
  2. Remove the battery.
  3. Using a dry clean tooth brush, remove any corrosion from the charging port.
  4. Replace the battery.
  5. Test phone.

 

If device has been damaged by water, attempt to dry the phone:

  1. Remove the battery.
  2. Leave phone in a warm dry place for 8 - 10 hours.
  3. Replace the battery.
  4. Test phone.

If the phone is still not resuming normal function, take it to a Verizon Wireless retail store (non kiosk) for additional troubleshooting or replacement.

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