Factory Data Reset (Powered Off) - Samsung Galaxy J1™

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

 

Note An alternate reset method is available if the device can be powered on and is responsive.

  1. Ensure that the device is powered off.
    Note If screen is frozen, remove/reinsert battery.
  2. Press and hold the Power+Volume up+Home buttons at the same time. Release the Power button when the Phone vibrates. Continue to hold the Volume+Home buttons until the Android logo appears.
    Power button, Volume up key and Home key
  3. From the Android system recovery screen, select wipe data/factory reset.
    Note Utilize the Volume Up/Down buttons to highlight and the Power button to select.
    Android system recovery screen with wipe data/factory reset
  4. Select Yes -- delete all user data.
    Note Allow several seconds for the factory data reset to complete.
    Android system recovery screen with Yes -- delete all user data
  5. Select reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.
    Android system recovery screen with reboot system now

 

Related Topic: Video Icon Factory Data Reset

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