Reset Verizon Cloud App - Android Smartphone

Note If your Verizon Cloud app crashes, resets the device or is unresponsive, follow these steps to reset the app (doesn't erase data stored in the Cloud or on the device).

  1. From the Home screen, tap Apps (located at the bottom).
  2. Tap Settings.
  3. Tap Apps Manager (Application Manager).
    Note If necessary, swipe left or right to 'All' (All Apps).
  4. Tap Cloud (Backup Assistant Plus).
  5. Tap Force Stop then tap OK.
  6. In the Storage section, tap Clear Data then tap OK.
  7. If available, locate then tap Sync all widgets (Sync Service).
  8. Tap the following options then tap OK when prompted:
    1. Force Stop
    2. Clear Data
    3. Clear Cache
    4. Clear Defaults
  9. Tap Verizon Login (Verizon SSO Engine).
  10. Tap the following options then tap OK when prompted:
    1. Force Stop
    2. Clear Data
    3. Clear Cache
    4. Clear Defaults
  11. Power the device off then back on.
  12. From the Home screen, tap Apps (located at the bottom).
  13. Tap Cloud (Backup Assistant Plus). 
     Note To upgrade to the latest version, refer to Update Apps - Play Store™.
  14. Follow the on screen prompts to sign in.

 

Note Check out these FAQs to learn more about Verizon Cloud.

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