Chrome™ Browser - Android™ - Clear Temporary Internet Files

This can help if you're unable to browse the Internet or a web page won't display.

Note Notes:

  • Ensure your apps are up to date as the following steps apply to the most recent version.
  • If unable to access the app, temporary Internet files can also be cleared by doing a force stop and clear data of the Chrome app. However, utilizing this method results in all settings/preferences (e.g., browser bookmarks) being cleared.


  1. From a Home screen, navigate: Apps icon > (Google) > Chrome Chrome icon.
    Note If unavailable, swipe up from the center of the display then tap Chrome Chrome icon.
  2. Tap the Menu icon Menu button icon (upper-right).
  3. Tap Settings.
  4. From the 'Advanced' section, tap Privacy.
  5. Tap Clear browsing data.
  6. From the 'Clear browsing data', tap the Advanced tab.
  7. Select from the following:
    Note Selected when a check mark is present.
    • Browsing history
      Note A listing of URLs (website addresses) that you like to visit.
    • Cookies and site data
      Note Some cookies contain customized preference and login information for past websites you like to visit. If you delete this, the website may prompt for this info again.
    • Cached images and files
      Note Your website visits content is stored on the device. The cache enables the browser to download only the content that has changed since the last time you went to a website. Since the browser only downloads changed content, pages load faster.
    • Saved passwords
    • Autofill form data
    • Site settings
  8. Tap Clear Data.
    Note If prompted, 'Clear site storage?', select an option then tap CLEAR.