Ensure the iPhone is set to network time.
Navigate: Settings > General > Date & Time then tap the Set Automatically switch to turn on .
Ensure the primary caregiver has the correct mobile number of the Gizmo device.
Primary caregiver follows the instructions on the app to enter the needed information.
If the Gizmo doesn't link to the primary caregiver, you aren't communicating with the device. Here are possible reasons:
Caregiver entered the wrong GizmoPal device mobile number.