Soft Reset (Frozen / Unresponsive Screen) - Nokia Lumia Icon

A soft reset can resolve issues like continuous resetting/rebooting, device crashing, freezing, device locking up, and keypad not responding.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a "battery pull" when the device is unresponsive, frozen, or doesn't power on.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.

 

Press and hold the Volume Down + Power button (located on the right edge) for approximately 10 seconds or until the device power cycles.

 

Related Topic: Video icon Unfreeze Your Device

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