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Startup and Troubleshooting - 4G LTE Network Extender

Note Notes:

  • The initial startup of the Network Extender takes 30-60 minutes. After successful startup the Power/Status indicator LED indicator on the front of the unit is illuminated solid blue. 
  • If the Power/Status LED indicator is still blinking blue after one hour, relocate the GPS antenna to receive a stronger signal (see Related Topics).
  • Ability to log into the Network Extender Admin is available after step six.

 

 Video Icon For additional help, view the How to Set Up Your 4G LTE Network Extender video.

Device State & Description

LCD Display

LCD Display Sub Steps

Action/Escalation

1.     System Off

No Display / No LED light

   

The device is powered down and is not functional.

  Refer to Initial Connection Activation and Setup for assistance.

2.     H/W Initialization

Starting Up…

  No action, please wait

The device is powered up and is initializing the hardware.

   

3.     H/W Initialization Failure

Hardware Failure
See User Guide

  Power cycle device

The device has a hardware failure preventing it from loading it’s software. The device remains dormant in this state until power cycled.

 

Check Status and Alerts for assistance.

If device remains at this step perform a Factory Reset.


Replace if problem persists.

4.     S/W Initialization

Starting Up…

  No action, please wait

The device is verifying, validating and attempting to execute its software.

   

5.     S/W Initialization Failure

Software Failure
See User Guide

   

In this state there has been an error preventing the software from being executed. The device remains in this state until it is power cycled unless the condition is a result of a failed software update. In the case of a failed software update, the unit reverts to the old software and reattempt to come into service.

 

Do not power cycle during software update / reversion.

 

6.     Acquire IP Address (IPv4)

Acquiring IP Address

   

The device is attempting to acquire a local IPv4 Address. If it fails it continues to retry and remains in this state.

 

Verify DHCP is enabled on the router.


Update the router to the most recent firmware version.

Refer to the router manufactuer for assistance with any settings/configuration changes.

7.     Ethernet Port Down

No Ethernet Detected
Check Connections

   

The device has no physical Ethernet connection to the local switch/router/gateway. A system alarm (ETH_PORT_DOWN) is active (see Related Topics).

 

Verify Ethernet connectivity on the back of both the router and 4G NE.

Ensure the Ethernet cable is connected to the LAN port.

Verify firewall settings and ensure router ports are not disabled. Refer to the router manufacturer for assistance with any settings/configuration changes.

Test other Ethernet cables if condition persists.

8.     IPSec Establishment

Connecting to the
Verizon Network

8a : "Acquiring the initial SeGW IP address"


8b : "Attempting to reach the Initial SeGW"


8c : "Successfully able to communicate with the initial SeGW"


8d : "Successfully authenticated and a secure connection has been established with the initial network"


8e : "Attempting to reach the Serving SeGW"


8f : "Successfully able to communicate with the Serving SeGW"


8g : "Successfully authenticated and a secure connection has been established with the serving network"

8a : N/A
8b : Verify firewall settings and ensure router ports are not disabled. Refer to the router manufactuer for assistance with any settings/configuration changes.

Verify the servers are reachable. Check admin page to View Status and Alerts for assistance.
8c : N/A
8d : N/A
8e : Verify firewall settings and ensure router ports are not disabled. Refer to the router manufactuer for assistance with any settings/configuration changes.
Verify the servers are reachable. Check admin page to View Status and Alerts for assistance.
8f : N/A
8g : Verify firewall settings and ensure router ports are not disabled. Refer to the router manufactuer for assistance with any settings/configuration changes.

 

The device conducts a DNS (Domain Name Server) lookup and establishes the VPN connection. If this process fails the device stays in this state and continues to attempt to secure an IPSec tunnel using the back off mechanism.

9.     Authentication Failure

Device Not Activated
Call Verizon Support

   

The system rejected the VPN Setup with the “Authentication Failure” Message. The device shall remain dormant in this state and perform no actions until it has been power cycled.

   

10.  GPS Acquisition

Searching for GPS
Please Wait…

   

The device is attempting to acquire a valid GPS location. It shall remain in this state until a valid location is provided by the GPS receiver.

  If device remains at this step refer to Install the GPS Extension Cable.

11.  Configuration

Setting up Device
Please Wait…

11a : "Connecting to Initial Management Server"
11b : "Connecting to Serving Management Server"
11c : "Configuration download is in progress"
11d : "Parameter Configuration in progress"
11e: "Software Update in Progress"

11a : No action, device is downloading Software
11b : N/A
11c : The Network Extender Admin page may not be available during this step.
11d : N/A

The device is downloading any new software and being provided with its parameter configuration

12.  Configuration Failure

Set up Failure
See User Guide
or
Out of Verizon's
Service Area

12a : Set up Failure
12b : Out of Verizon's Service Area

12a : Power cycle device
12b : Device is being used in an area not licensed by Verizon. 

The device was not able to download its software or is in an area not serviced by Verizon (i.e. Mexico, Canada).

13.  In-Service

In Service → Verizon 4G LTE ↔ Press Button for More

   

The device has completed its boot up sequence and is able to offer LTE services

  No action - Device is fully functional

14.  Alarm Condition

* Status and Alerts (see Related Topics).

   

The device has at least one active alarm. The device may be out of service and unable to offer LTE services.

 

Check Device Display and Status.


Check Status and Alerts for assistance.


Check user manual for additional actions.

 

Related Topics:

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