Samsung Galaxy Note5 - Factory Data Reset - Need to Know

GoogleTM account name and password

  • Make sure you know your current Google account name (email address) and password.
    Note If password unknown, visit the Google recovery page.


Other email accounts

  • Make sure you know the info for all other email accounts on your smartphone (e.g., Yahoo!,, corporate email, etc.):
    Note Available options may vary depending upon account type.
    • email address or user name
    • password
    • email type (POP or IMAP)
    • Server, port and security info
  • For corporate email, see your email administrator for all needed info.


Samsung account info

  • Make sure you know your Samsung ID and password (if applicable).
    Note This info can be recovered at the Samsung support site.


Syncing or other password protected apps

  • Make sure you know the info to reconnect to other apps.
  • Some apps that have sync or password options include:
    • banking apps
    • reading apps (e.g., Kindle, Overdrive, etc.).
    • Evernote
    • calendar apps
    • to-do list apps



Contact your corporate VPN administrator for assistance with server info and credentials.

Related Topic: Factory Data Reset (Powered On)