Samsung Galaxy J3 V / J3 (2016) - Manage DTMF Tones

If you're calling into an automated dial-in system (e.g., voicemail) and your dialpad entries aren't being recognized, view this info.

Note Dual-tone multi-frequency (DTMF) tones are used by automated dial-in systems such as voicemail or where prompts are used to navigate.

  1. From a Home screen , tap Phone Phone icon.
    Note If unavailable, navigate: Apps > Phone.
  2. Tap the Menu icon Menu icon (located in the upper right).
    Note For Prepaid device, tap More.
  3. Tap Settings.
  4. Tap More settings.
  5. Tap DTMF tones.
  6. Tap Normal or Long.