Factory Data Reset (Powered Off) - ASUS ZenPad™ Z8

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google™ account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

 

Note If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.

  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button and the Power button until the System recovery screen is displayed then release both buttons.
  3. Select Factory reset.
    Note Utilize the Volume buttons to scroll through the menu options and the Power button to select.
    Note Allow several minutes for the reboot process to complete.
  4. To set up the device after the reset has completed, refer to Initial Activation and Setup.

 

 Related Topic: Video Icon Factory Data Reset

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