If using a Macintosh computer, additional software is required in order to transfer files.
For a quick overview of Verizon Cloud, watch this video.
Connect the device to a computer using the supplied USB cable.
If necessary, touch and hold the Status bar (area at the top of the phone screen with the time, signal strength, etc.) then drag to the bottom.
Tap the USB icon .
The image below is an example of what you see when you swipe down.
Tap File Transfer.
Launch File Explorer or Windows Explorer on the computer.
Using the computer keyboard, press the Windows+E (+E) keys.
Alternatively, right-click Start then click Open Windows Explorer or File Explorer.
Using Explorer, navigate: VS995 > 'Internal storage' or 'SD Card'.
VS995 is listed under the 'Portable Devices' or 'This PC' section.
Utilize the computer to copy video or picture files from the following folders into the desired folder(s) on the computer's hard drive: