Hum by Verizon - Mobile App - Contact Roadside Assistance

If you need to contact roadside assistance via the app for your Hum-equipped vehicle, view this info.

Note Notes:

  • 24/7 pinpoint roadside assistance uses GPS so that help can reach you quickly in an emergency.
  • Assistance updates are not available if you call to submit a request.


Caution Some Hum-compatible vehicles (those with a gross vehicle rating of 10,000 pounds or more) are not eligible for Roadside Assistance. For more info, view these terms and conditions.

  1. From the Dashboard, tap the Menu icon.
    Dashboard menu icon
  2. Tap Roadside Assistance.
    Menu Roadside Assistance
  3. Tap the Get Roadside Now button to proceed to the next step.
    Note If you're not in a safe place, dial 911 for emergency services.
    Note At any time, tap the Call Roadside Assistance link located at the bottom to speak with an agent.
    Get Roadside now button
  4. Choose the vehicle that needs assistance then tap Continue.
    Choose vehicle
  5. Tap Yes to set the auto-detected area as the location of the vehicle then tap the checkmark icon.
    Note If the auto location isn't correct, tap the X icon then tap No to clear and press on the screen to drop a new location pin or search for a new location.
    Set location
  6. From the list provided, choose the issue that best describes your reason for the needed assistance.
    Choose problem
  7. Based on the problem type chosen, answer the follow-up questions that appear then tap Continue.
  8. If the issue requires towing, choose the towing destination.
    Note If the desired location does not auto-populate, tap the Call Roadside Assistance button to speak with an agent.
    Towing destination list
  9. If you need to update, tap the back arrow icon Back icon in the upper-left to return to a previous screen.
  10. Review the request details (e.g., phone number, location, etc.) then tap Send Request.
    Note After submitting a request, tap Roadside Assistance from the main menu to see updated request info:
    • Provider info
    • ETA
    • Status

    Submit screen


Note For additional info, check out these Hum FAQs.

Related Topic: Requesting Roadside Assistance from Speaker