Hum by Verizon - Activate / Set Up Device

Note Notes:

  • The steps below apply to both Hum+ and Humx devices.
  • You can interact with vehicle data through the online account accessible from the customer portal or mobile app.
  • You must take an initial drive in the vehicle using the Hum+ device, view these install instructions for additional details.
  • If you are upgrading your existing Verizon device, follow these steps to activate before proceeding with the instructions below.
  • To activate a replacement Hum device, refer to these steps.

 

Initial Activation - App
Initial Activation - Web
Install

 

Initial Activation - App

  1. Download the Hum app.
  2. Open the app then tap the Get Started button.
    Hum app get started
  3. Tap Install Now.
    Ready to install
  4. Enter your email address then tap Continue
    Enter email address
  5. Enter the System ID or scan the QR code from the label on the Hum box or the welcome email.
    Note When scanning the QR code, the Hum app may request access to the camera. If prompted, tap OK.
    Note If multiple Hum systems were purchased, enter the System ID for any Hum device. Once set up is complete, the other devices can be installed.
    Enter of Scan System ID
  6. Enter your First and Last name then tap Continue.
    Create account
  7. Enter your mobile number then tap Continue
    Add mobile number
  8. Create a password with the following requirements then tap Create Password:
    • At least 8 characters in length
    • Contains at least 3 of the following: 
      • Lowercase letter
      • Uppercase letter
      • Number
      • Special character (e.g., #, $, %, etc.)

Secure your account

  1. Tap Open Email to click the verification link.
    Note The verification link expires after 24 hours. If needed, tap Resend Email to receive a new link. 
    Check your inbox
  2. To continue, review the Terms of Service then tap I Agree
    Terms of service
  3. To turn location and motion settings on, tap Continue. If prompted, review the info then tap 'Always Allow' or 'OK' to grant Hum access to location and motion features.  
    Allow location
    Allow motion
  4. Enter the year, make, model, and color of your vehicle then tap Continue.
    Note To add multiple vehicles, tap to the right of each vehicle to enter details.
    Enter Vehicle Details
    Enter multiple vehicle.
  5. Verify the Vehicle Information is correct then tap Add Vehicle.
    Add vehicle
  6. Enter your first name, last name and phone number then tap Add Driver.
    Add primary contact driver
  7. Verify the phone number is correct then select 'Yes' or 'Edit' the phone number if necessary. 
    Note The phone number provided is used for crash response.
    Confirm phone number
  8. From the 'Add Emergency Contact' screen enter the name and phone number of who to contact in the event of a crash.
    Add emergency contact  
  9. For Hum X only, Charge the speaker and place it on the driver side visor then tap Continue.
    Note New Hum+ devices do not have a Speaker, and old Hum+ devices can no longer be activated. 
    Charge your speaker
  10. Plug the OBD reader into your vehicle's OBD-II port then tap Continue.
    Note For additional help, view these install instructions.
    Install device
  11. To be notified when the Hum device has been detected tap Notify Me
    Notify Me
  12. From the 'Turn on Notifications' screen, tap Continue.
    Turn on notifications
  13. Tap OK to give permission to have notifications sent to you.
    Allow notifications

 

Note For additional info, check out these Hum FAQs.

 

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Initial Activation - Web

  1. From your web browser, go to the Hum website (www.hum.com) then tap Sign In (upper-right).
  2. Click create account.
    Hum create account screen
  3. Enter the System ID.
    Note The System ID can be retrieved from the box label (below).
    Note If multiple Hum systems were purchased, enter the System ID of one on the account and the others auto-provision upon installation.
    hum box label
  4. Choose a method to receive your 6-digit activation PIN:
    • text
    • email (registered to account)
  5. Once received, enter the PIN into the space provided on the webpage.
    hum activation pin screen
  6. Create an 8-24 character password with at least three of the following:
    • lowercase
    • uppercase
    • numbers
    • special character
  7. Scroll down to enter an emergency contact and phone number.
  8. Click submit. if activation is successful, you receive the validation screen shown below.
    hum activation success screen
  9. Proceed to the install instructions.

 

Note For additional info, check out these Hum FAQs.

 

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Install

  1. With the vehicle off, locate the vehicle's OBD-II port and install the reader.
    Note The Hum system consists of the following components:
    • OBD reader (below)
    • Speaker (needs to be charged for 6 hours)
    • Speaker charging cord
    OBD reader installation
  2. Install the Speaker by using the clip to place it on the driver's side sun visor.
    Note Ensure the volume is turned up by using the volume controls. The switch must be turned on for Bluetooth® calling to work, but all other Hum functions work even when switched off.
    Note Follow these instructions to connect to a phone via Bluetooth.
    hum speaker installation
  3. Start the vehicle and take a 10-15 minute drive to allow the OBD reader to reach out to the network and complete activation.
    Note Once you have completed the installation and after your first drive, you can see dashboard updates on your app and through the web portal.
  4. Press the Customer Service button then press the Call button on the Speaker to interact with a Hum Specialist if desired.

 

Note For additional info, check out these Hum FAQs.

 

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Activate Certified Like-New Replacement Device

  1. To activate a replacement Hum device, call the VZW activation line (1-877-807-4646) and follow IVR prompts.
    Line note Ensure to have your Hum number available which can be found on the receipt inside the box.
    Line note It may take up to 10 minutes for your device to activate.
  2. When IVR activation steps are complete, make sure you're in a good coverage area (strong cell signal) then plug the new OBD Reader into the car.
    Line note HumX Only: If you have a speaker as part of your Hum system, follow Bluetooth® speaker pairing and Wi-Fi setup instructions (found in the HumX Quick Start Guide).
  3. Once the new equipment is installed, take a 10-15 minute drive so the system can validate the equipment.
  4. Return the original Hum equipment using the prepaid shipping label included with your new Hum device.

 

Note For additional info, check out these Hum FAQs.

 

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