Verizon Ellipsis® 10 HD - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)


Note If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.

  1. Ensure the device is powered off.
  2. Press and hold the Volume up button (right edge) then press the Power button to boot up the device.
    Volume up and down buttons
  3. Once the Ellipsis splash screen appears, release all buttons.
  4. When the 'No Command' screen appears, press and hold the Power button for 3-5 seconds then press and release the Volume Up button. The 'Android recovery' screen appears.
  5. Press the Volume Up button to highlight 'Wipe data/factory reset'
  6. Press the Power button to select. . 
  7. When prompted with 'Erase all user data? THIS CAN NOT BE UNDONE!', select Yes.
  8. Note Allow several seconds for the factory data reset to complete.
  9. Select Reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.


Related Topic: Video Icon Factory Data Reset