Ellipsis® 10 HD - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

Note If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.

  1. Ensure the device is powered off.
  2. Press and hold the Volume up button (second button from the top; on the right edge).
    Volume down button
  3. While continuing to hold the Volume up button, press and hold the Power/Lock button until the Ellipsis screen appears then release but continue to hold the Volume up button until the 'Android recovery' screen appears.
    Power/lock button
  4. From the Android system recovery screen, select Wipe data/factory reset.
    Note Utilize the volume buttons to cycle through the available options and the Power/Lock button to select.
  5. When prompted with 'Erase all user data? THIS CAN NOT BE UNDONE!', select Yes.
    Note Allow several seconds for the factory data reset to complete.
  6. Select Reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.

Related Topic: Video Icon Factory Data Reset

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