Sonim XP5 - Turn HD Voice On / Off

Caution Caution:

  • HD Voice isn't recommended if you use a 1X/3G Network Extender or a TTY/TDD device.
  • HD Voice on the smartphone must be turned on if you use a 4G Network Extender.
  • If located in Alaska, it's not recommended to turn off HD Voice for troubleshooting purposes as it causes the device to roam off the Verizon Wireless network.

Note Notes:

  • HD Voice calling requires both parties to be in Verizon 4G LTE coverage area, have HD voice capable devices and be provisioned for HD Voice to do simultaneous voice and data.
  • HD Voice is included in existing voice plans and minutes are billed as regular voice calls.
  • Video calling is currently not available for this device.
  • Check out this interactive demo for more info.

  1. From the main screen, press the Apps button Apps button.
  2. Select Settings.
    Note Utilize the 5-way navigation pad to highlight and the center button to select.
  3. Select Advanced calling.
  4. Press the Center button on the 5-way navigation pad to enable or disable.
    Note Enabled when a check mark Check mark is present.
    Note If this option isn't available, HD Voice must be added through My Verizon or by contacting Customer Service.

Note For additional info, see these HD Voice FAQs.