Apple® iPhone® X - Restart / Soft Reset (Frozen / Unresponsive Screen)

A restart / soft reset can resolve issues like continuous resetting / rebooting, device crashing, freezing, won't ring or vibrate, can't make or receive calls, device locks up, and keypad doesn't respond.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a 'battery pull' when the device is unresponsive, frozen or doesn't power on.
    Note If your iPhone is powered on and responsive, refer to Restart Device.
  • If you are not able to restart your iPhone using these steps, check out this Apple Support page.

 

Caution iPhones running iOS 13 or higher, may experience a delay before being able to power cycle the device back on after performing an alternative reset.

  1. Press and quickly release the Volume up button then press and quickly release the Volume down button.
  2. To complete, press and hold the Side button until the Apple logo appears on the screen.
    restart combination
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