Push to Talk Plus - Migration From Desktop Dispatch to Web Dispatch

Caution Caution:

  • Once migrated from Desktop Dispatch to Web Dispatch, user is unable to use the Desktop Dispatch app.
  • All corporate groups and contacts are available on Web Dispatch and the same MDN is maintained after migration.


Note Notes:

  • Web Dispatch is supported on Windows platform on browsers that supports plugin or extension - IE 11, Chrome 45 & higher, Firefox 41 & higher.
  • Windows tablet is not supported in the initial release.
  • Users are prompted to install a plugin prior to use of Web Dispatch.
  • The Admin can initiate the Dispatch Console to Web Dispatch migration from the ECM.
  • After migration, Local groups created on Desktop Dispatch, Historical logs and call recordings are not available unless using the archival utility provided in Desktop Dispatch 3.0.


  1. From an existing Desktop Dispatch account, check Web Dispatch under 'User Type'.
  2. From the warning message, click OK to proceed.
  3. From the Web Dispatch admin, enter a unique email address as User ID.
    Note An error is generated if the email address is not unique.
  4. Enable or disable Bread Crumb, Geo Fence & PTX features.
    Note These features are enabled by default.
  5. To confirm user ID creation click OK.
  6. A verification email containing the user ID, and URL used to sign in to Web Dispatcher is sent to the unique email address.
  7. From the Web Dispatcher activation URL, the User is prompted to choose a password.
  8. The user is directed to a Sign in? screen.