Set Up Device - Samsung Galaxy S9 / S9+

If you need to transfer contacts and media from one device to another, follow these step-by-step instructions before activating the new device.

Caution To avoid potential issues, review the following:


  1. If powered off, press and hold the Power button until the Samsung Galaxy S9 screen appears then release.
    Power button
  2. From the Start screen, select the appropriate language then tap the right Arrow icon.
    Note Allow several seconds for activation to complete.
  3. From the Terms and Conditions screen, select (check) the following then tap AGREE (lower-right) to continue:
    Note Review the info before continuing.
    • Agree to all
    • Terms and Conditions
      Note Must be selected to continue.
    • Privacy Policy
      Note Must be selected to continue.
    • Diagnostic data
  4. If presented with the Verify your account screen, sign in with the Google account that was previously synced on the device, tap NEXT then tap No.
  5. If presented with the Phone Activation screen, tap NEXT or tap ACTIVATE NOW (if available).
    Note If prompted, enter the last 4 digits of the account owner's social security number or the billing password.
    Note If activating a new phone, ensure the old phone is powered off and allow several minutes for the deactivation of the old phone to complete.
  6. From the Set up Wi-Fi screen, select and connect to the desired network or tap SKIP (lower-right).
  7. From the Google Sign in screen, tap SKIP > SKIP.
  8. From the Name screen, enter a name then tap NEXT.
  9. From the Protect your phone screen, select No, thank you then tap SKIP > SKIP ANYWAY.
  10. From the Google services screen, select any of the following to turn on Switch on or off Switch off then tap AGREE (scroll to the bottom).
    • Help apps find location
    • Improve location accuracy
    • Send system data
  11. From the Verizon Cloud screen, tap SKIP (at the bottom) then tap NOT NOW (lower-left).
  12. From the Email setup screen, tap SKIP (lower-right).
  13. From the Security & Privacy screen, tap SKIP.
  14. From the Personalize your phone screen, tap SKIP.
  15. From the Ready to go screen, tap GOT IT (lower-right).


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