Samsung Galaxy S9 / S9+ - Turn Voice & Video On / Off - HD Voice

Caution Caution:

  • HD Voice isn't recommended if you use a 1X/3G Network Extender or a TTY/TDD device.
  • HD Voice on the smartphone must be turned on if you use a 4G Network Extender.
  • If located in Alaska, it's not recommended to turn off HD Voice for troubleshooting purposes as it causes the device to roam off the Verizon Wireless network.

Note Notes:

  • HD Voice calling requires both parties to be in Verizon 4G LTE coverage area, have HD voice capable devices and be provisioned for HD Voice to do simultaneous voice and data.
  • HD Voice is included in existing voice plans and minutes are billed as regular voice calls.

  1. Ensure HD Voice is activated.
  2. From a Home screen, swipe up or down from the center of the display to access the apps screen.
    Note These instructions only apply to Standard mode and the default Home screen layout.
  3. Navigate: Settings Settings icon > Connections > Advanced Calling.
  4. Tap Advanced Calling.
  5. Tap the Advanced Calling switch (upper-right) to turn on Switch on or off Switch off.
  6. If presented, review the notification then tap OK to confirm.
  7. When on, select either of the following:
    Note Selected when a radio dot is present.
    • HD Voice and Video Calling
      Note When video calling is on, others can see that the phone has video calling.
    • HD Voice only

Note For additional info, see these HD Voice FAQs.

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