If you need to transfer contacts and media from one device to another, follow these step-by-step instructions before activating the new device.
To avoid potential issues, review the following:
This device can only be activated on another network after 12 months from initial activation.
If you need to activate or switch devices on your account, watch this video.
If powered off, press and hold the Power button (right edge) until the Orbic logo appears then release.
Select the appropriate language then tap LET'S GO.
From the 'Phone Activation' screen, tap NEXT.
If prompted, enter the account PIN then follow the onscreen prompts (see Account PIN FAQs for additional info).
If activating a new phone, ensure the old phone is powered off.
From the 'Welcome' screen tap an option:
Copy your data
Data can also be transferred at a later time with the Transfer Wizard.
Set up as new
From the 'Set up Wi-Fi' screen, select a network then enter the password.
If you choose 'Skip', you can add Wi-Fi networks after setup is complete.
Sign in to your existing Google™ account or create a new one.
If you choose 'Skip', you can add your Google account after setup is complete.
From the 'Google Terms of Service' screen, review the terms then tap I agree.
From the 'Protect your phone' screen, tap an option.
If you choose 'Not now', you can add a screen lock after setup is complete.
From the 'Google services' screen, select any of the following to turn on or off then tap AGREE.
From the 'Meet your Google Assistant' screen, tap NEXT.
From the 'Assistant permission' screen, tap TURN ON.