Palm - Factory Data Reset (Powered On)

A factory data (hard) reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (It's recommended to backup this data)
    Note Alternatively, music, pictures and videos can be backed up to a computer.

 

Note Notes:

  • Personal data (e.g., Wi-Fi passwords, browser bookmarks, etc.) can be backed up to Google's servers.
  • An alternate reset method is is not available if the device is unresponsive or won't power on.
  • If troubleshooting third-party apps, disable the Automatic Restore option.
  • Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable W-Fi Calling manually if you want to use it.

 

  1. From a Home screen, touch and swipe up to display all apps.
  2. Navigate: Settings Settings app icon > System About icon > Reset Reset icon.
  3. Tap Erase all data (factory reset).
    Note If presented, enter the current unlock pattern, PIN or password.
  4. Tap Reset phone.
  5. Tap Erase everything.
    Note Allow several minutes for the factory data reset and reboot processes to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

isTealiumFlag=true