RED HYDROGEN ONE - Factory Data Reset (Powered Off)

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)


Note Notes:

  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.
  • Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable Wi-Fi Calling manually if you want to use it.


  1. Ensure the device is powered off.
  2. Press and hold the Power button until the RED logo appears and the device vibrates.
    Power and Volume Down buttons
  3. As soon as the RED logo appears, release the Power button then immediately press and hold the Volume down button until the 'FastBoot' menu appears.
    FastBoot menu
  4. Scroll through the boot options until 'Recovery mode' appears at the top of the screen.
    Note Utilize the Volume buttons to cycle through the available options and the Power button to select.
    Recovery mode
  5. Select Recovery mode.
    Note When the phone reboots, a screen displays with an image of an Android and the phrase 'No command'.
  6. Press and hold the Power button then press the Volume Up button.
    Note The Recovery option menu appears.
  7. Select Wipe data/factory reset.
    Recovery options menu
  8. Select Yes.
    Confirm factory reset
  9. Once the reset is complete, the confirmation screen appears; select Reboot system now to restart your device.

    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.


Related Topic: Video Icon Factory Data Reset