Palm - Set Up Face Recognition

Note Notes:

  • Facial recognition is utilized to unlock the device.
  • For optimal performance, ensure you are indoors or away from direct sunlight.
  • If synced to a corporate exchange account, the availability of this option is dependant upon the policies of your IT admin.


  1. From a Home screen, touch and swipe up to display all apps.
  2. Navigate: Settings Settings app icon > Face Recognition Face Recognition icon.
    Note If presented, enter the current PIN, or pattern.
  3. Perform one of the following:
  • For first time setup:
    1. Review the info then tap Continue.
      Face recognition setup start
    2. Review the disclaimer then tap AGREE to continue setup.
      Face recognition disclaimer
    3. If presented, select a lock screen option (e.g., Pattern, PIN, ) then follow the steps to complete the process.
      Note If necessary, refer to Set Up Screen Lock for assistance.
    4. Review the info then tap Setup.
      Face recognition setup position message
    5. While holding the phone 12-24 inches away, position your face within the square brackets displayed on-screen then tap CONTINUE when prompted.
      Face recognition setup positioned
    6. From Face Registered, tap Turn on.
      Face recognition registered confirmation
  • To remove face data:
    1. From Face Recognition, tap Remove face data.
    2. To confirm, review the disclaimer then tap YES, REMOVE.
      Face recognition removal confirmation