If using a Macintosh computer, additional software is required in order to transfer files.
For a quick overview of Verizon Cloud, watch this video.
Connect the device to a computer using the supplied USB cable.
If necessary, touch and hold the Status bar (at the top) then drag to the bottom.
The image depicted below is merely an example.
Tap Android System - USB for charging this device.
Select Transfer files.
Selected when a green dot is present.
Launch File Explorer or Windows Explorer.
Using the computer keyboard, press Windows+E ( +E) keys.
Alternatively, right-click Start then click Open Windows Explorer or File Explorer.
Using File or Windows Explorer, navigate: moto e5 go > Internal Storage.
moto e5 go is listed under the Portable Devices section.
If the picture or video files are stored on the memory card, navigate: moto e5 go > SD card then choose the location of the files.
Utilize the computer to copy video or picture files from the following folders into the desired folder(s) on the computer's hard drive: