moto 5G - Soft Reset (Frozen / Unresponsive Screen)

View this info if your device is unresponsive, frozen or won't power on or off.

Note Notes:

  • This device has a non-removable battery. This process can be used to simulate a 'battery pull' when the device is unresponsive, frozen or doesn't power on.
  • In most cases, a soft reset won't affect data on the device, unless the battery is very low.
  • If your 5G moto mod is powered on and responsive, refer to soft reset.
  • The moto 5G mod is compatible with the following devices:
    • moto z2 force
    • moto z3
    • moto z4
  • For more info on the moto 5G mod, refer to these FAQs.


Press and hold the Power button for approximately 10 seconds or until the device power cycles.
moto mod with emphasis on Power button


Related Topic: Video icon Unfreeze Your Device