Palm Phone - Activate / Set Up Device

If you need to transfer contacts and media from one device to another, follow these step-by-step instructions before activating the new device.

Caution To avoid potential issues, review the following:

  1. If powered off, press and hold the Power button (located on the right edge of the device) until the device vibrates, then release and wait for the 'Welcome' screen to appear.
  2. Select the appropriate language then tap GO.
    Select language
  3. To continue, select the appropriate options then tap Agree.
    Terms and conditions
  4. From the 'Device Activation' screen, tap NEXT.
    Note If prompted, enter the account PIN then follow the onscreen prompts (see Account PIN FAQs for additional info).
    Note If activating a new phone, ensure the old phone is powered off.
    Device activation
  5. From the 'Wi-Fi' screen, setup Wi-Fi or choose SKIP.
    Note If you choose 'Skip', you can add a Wi-Fi network after setup is complete.
    Connect wi-fi
  6. If you'd like to restore your info from an old device, tap 'Copy your data'. If you'd like a fresh start, tap 'Set up as new'.
    Restore method
  7. Sign in to your existing Google™ account or create a new one.
    Note If you choose 'Skip', you can add an existing Google account or create a new Google account after setup is complete.
    Google sign in
  8. From the Google Welcome? screen, review the Terms of Service and Privacy Policy, then tap I agree.
    Google welcome
  9. From the 'Google services' screen, select any of the following to enable On icon or disable On icon then tap ACCEPT (may require scrolling to the bottom) to continue.
    Google services
  10. From the 'Protect your Palm' screen, tap an option.
    Note If you choose 'Not now', you can set up screen lock or set up face recognition to configure Palm protection options after set up is complete.
    Protect your palm
  11. From the Google Assistant screen, tap I AGREE to begin setup, or tap No Thanks.
    Google assistant
  12. From the 'Navigation' screen, select the desired option then click Next.
    Navigation bar menu
  13. From the 'Ready to go!' screen, select an option to enter more info (i.e., My Verizon, Verizon Cloud.) or tap 'Got it!' to complete setup.
    Ready to go

Video Camera  Icon If you'd like additional support, check out this Getting Started With a New Smartphone video.