moto g7 power - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

Note Notes:

  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.
  • Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable Wi-Fi Calling manually if you want to use it.

 

  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button.
    volume up and down keys and power key
  3. While continuing to hold volume down, press and hold the Power button until the boot mode screen appears.
  4. From the Bootloader selection screen (image of an Android with Start), select RECOVERY MODE.
    Note Utilize the volume buttons to cycle through the available options and the power button to select.
    Note The image below is an example and may vary by device.
    Recovery Mode
  5. From the Android system recovery screen (image of an Android with an exclamation mark), do the following to display the menu options:
    Note Ensure the steps below are performed in a timely manner. If power is held too long (longer than 5 seconds), the device resets.
    Note The image below is an example and may vary by device.
    1. Press and hold the Power button.
    2. While continuing to hold the power button, press the Volume Up button then release all buttons.

System Recovery

  1. Select Wipe data/factory reset.
    Note The image below is an example and may vary by device.
    Wipe data factory reset
  2. Review 'Wipe all user data' message then select Yes.
    Note Allow several seconds for the factory data reset to complete.
  3. Select Reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.

 

Related Topic: Video Icon Factory Data Reset

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