moto z4 - Factory Data Reset (Powered Off)

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • If the device is responsive and can be powered on, the preferred reset method should be performed.
  • For devices with Android™ Device Protection turned on, it's imperative Google™ sign-in credentials are known prior to completing a factory reset with the device powered off. If credentials are unknown, do one of the following:
    • Attempt to sign in with any Google account previously used on the device.
    • Reset the password.
  • Perform a factory data reset only if absolutely necessary as it removes all data including:
    • Contacts
    • Email accounts
    • System and app data
    • App settings
    • Downloaded apps
    • Media (Music, pictures and videos, etc.)

 

Caution Perform a factory data reset only if absolutely necessary as it removes all data including:

  • Google account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

 

Note Wi-Fi Calling settings don't transfer after switching devices and/or performing a factory data reset. You need to enable Wi-Fi Calling manually if you want to use it.

  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button.
    Volume down.power button
  3. While continuing to hold volume down, press and hold the Power button until the 'Fastboot Flash mode' screen appears (image of an Android with Start).
    Android Recovery start Screen
  4. From the Bootloader selection screen, select RECOVERY MODE.
    Note Utilize the Volume buttons to cycle through the available options and the Power button to select.
    Android Recovery mode
  5. If presented with an image of a broken Android with 'No Command' shown on the screen, press and hold the Power button. Press the Volume Up button once then release the Power button.
    Android Recovery Screen With No Command
  6. From the Android system recovery screen, select Wipe data/factory reset.
    Android Recovery wipe data
  7. Select Userdata + personalized content.
    Note Allow several seconds for the factory data reset to complete.
    Android Recovery user data
  8. Select Reboot system now.
    Note Allow several minutes for the reboot process to complete.
    Note If applicable, set up your device.
    Android Recovery reboot

 

Related Topic: Video icon Factory Data Reset

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