Battery Issues - Battery Usage

This info outlines potential causes of battery issues (e.g., device not charging, holding a charge, short battery life).

Note Battery life definitions:

  • 'Talk' time is based on continuous voice only usage (not including Bluetooth), without any data, advanced features or messaging.
  • 'Standby' time is based on the length of time a device stays powered on (starting with a fully charged battery) without any voice, data, advanced features or messaging usage.


Note Factors that impact battery life:

  • Signal strength, coverage and signal type:
    • Switching between 4G LTE, EVDO and 1XRTT
    • Switching between Verizon Wireless and Extended Network
    • Roaming
    • Wi-Fi / Mobile Hotspot
  • Battery
    • Ensure a manufacturer approved battery is being used.
  • Lack of use
  • Non-voice services usage:
    • GPS (e.g. VZ Navigator, Google Maps, LBS apps)
    • Push To Talk
    • Web browsing
    • Sync Services (e.g., email, social network apps)
    • Messaging (TXT/PIX/FLIX/Mobile IM/email)
    • Bluetooth®
    • Speakerphone
    • Apps running in the background


Note Factors that impact charging:

  • Charging accessories
    • Ensure a manufacturer approved (included inbox) or Verizon-approved battery charger and USB charger cable are being used.
      Note All tablets and certain smartphones use 2.0 Amp battery chargers. Use only the charger included in-box, or a VZW-approved 2.0 Amp battery charger. Attempting to charge these devices with a 1.0 Amp charger may be ineffective or extend the amount of time needed to fully charge the device.
      Note If your device included a rapid charger, use of any other charger increases charging time.
      Note If using a wireless charger, ensure that it is Qi certified and marked with this logo by the Wireless Power Consortium:
      Qi logo
    • If using a wireless charger:
      • Ensure the charging plate is plugged in.
        • Align the device on charging plate until both the device and charging plate indicate it's charging.
          Note If the device does not indicate it's charging, remove any possible obstructions (e.g., pillow, cover, etc.).
        • The device should be left on the charger for at least 1 minute to ensure device is charging properly.
      • Don't rely on the vehicle power adapter or a USB cable-to-computer as the primary means of charging the device.
        Note The vehicle power adapter is meant to be a temporary low battery level solution until the device can be properly charged.
        Note USB Cables are primarily designed for data transfer and USB ports often don't provide enough power to properly charge the device.