Factory Data Reset (Powered On) - Nokia Lumia 822

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

Caution Caution:

  • Perform a factory data reset only if absolutely necessary as it removes all data including:
  • This reset requires at least 50% battery level if not connected to an external power source and 20% or more if connected.


Note An alternate reset method is available if the device is unresponsive or won't power on.

  1. From the Start screen, tap the right arrow (located on the bottom right; may require scrolling).
  2. Tap Settings.
  3. Tap about.
  4. Tap reset your phone.
  5. Tap yes.
  6. Tap yes to confirm.
    Note Allow up to 1 minute for the process to complete.
    Note If applicable, set up your device.