Remove SIM Card - Verizon Jetpack® 4G LTE Mobile Hotspot - MHS291L

Instructions on inserting/removing your SIM can help with activation issues/errors and connectivity issues.

Caution Caution:

  • Don't attempt to remove the SIM card while the device is powered on. Doing so may harm the SIM card and/or the device.
  • Don't modify or alter your SIM card. Refer to these additional 4G SIM card do's and don'ts.


  1. Ensure the device is powered off.
    Note Press and hold the Power button until "Powering Off" appears on the display then release.
    Power button
  2. Remove the battery cover.
    Note Rotate the device to view the bottom side.
    Note Utilizing the cutout on the side of the device, carefully lift then detach the cover.
    Remove the battery cover
  3. Utilizing the notch, lift then remove the battery.
    Remove battery
  4. Remove the SIM card.
    Note If applicable, refer to Insert the SIM Card.
    Remove SIM