Performing this procedure disables all data services (web browsing, email, etc.) and removes all data (downloaded apps, email accounts, media files, and application data) from the handheld. Prior to wiping the handheld, ensure there is a recent backup of the data.
BlackBerry Link (formerly BlackBerry Desktop Software) is used to sync media and back up/restore device data between BlackBerry Playbook tablets or BlackBerry 10 smartphones and a computer. If not installed, refer to Download/Install - BlackBerry Link.