Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

  1. Check the charging port for water damage or corrosion.
  2. Check the charging port for bent or broken pins and lint.
  3. Press the Power button for 3-5 seconds to verify the device doesn't power on.
  4. Remove then re-insert the battery, and ensure it's charged.
  5. Ensure a manufacturer or VZW approved battery charger (included in the box) and USB charger cable are used to avoid extended charging times or other charging issues.
    Note If using a wireless charger, ensure it's certified and marked by the Qi logo.
    Qi logo
  6. Attempt to power on the device while it's connected to the wall charger.
    Note For proper testing, do not use the USB cable connected to the computer or a car charger.
  7. Verify the device and charger display the appropriate charging/LED indicator.
    Note If the battery is extremely low, the display may remain blank for up to 5 minutes before a low battery image appears. It may take up to 20 minutes before the device powers up.
  8. Attempt to power on the device using an alternate manufacturer-approved charger, if available.
  9. If the device still won't power on, trickle charge using a manufacturer-approved USB cable plugged into a computer. Many times devices that are completely dead recover after 45 minutes to 2 hours using this trickle-charge method. After the device recovers, finish charging by plugging into a wall outlet.

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