Initial Setup - Software Upgrade Assistant (Samsung)

Note Notes:

  • This shows you how to install the Samsung Upgrade Assistant on your computer to use if the Over the Air software upgrade fails.
  • If the update fails to install, please refer to the Software Repair Assistant for further assistance.

Note Ensure the following system requirements are met prior to installation of the Software Upgrade Assistant (SUA):

  • Windows® XP (SP1, SP2 or SP3), Windows Vista, Windows 7, Windows 8, Windows 10, MAC® OS 10.6 and later versions.
    Note The Macintosh version of the Software Update Assistant is supported for most Samsung Smartphones and tablets.
  • PIII 1000 MHz CPU or higher
  • 512 MB of RAM or more
  • At least 3 GB of available hard drive space
  • VGA 1024x768 or higher
  • USB cable
  • High-speed internet connection
  • The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA may be unavailable.

 

Windows
Macintosh

 

Windows

  1. Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable.
    Connect USB to wireless device and computer
  2. Once connected via USB cable, an Autoplay pop up should open automatically on the computer.
    Note If the device is not recognized immediately, pull down the notification panel on the phone to switch the device mode from 'Charge Only' to 'File Transfer' or 'Software Installation' mode.
    Note For those devices without the 'File Transfer' option (e.g., Galaxy S7, etc.), tap 'Connected for charging: touch for other USB options' then tap 'Transferring Media Files'.
    Note If the software doesn't download from your device after plugging into your computer, download from Samsung's website then click Open.
    Open file from Samsung website

  3. From the AutoPlay pop up window, click Verizon_EUT_Installer.zip.
    Note If the AutoPlay pop up window is not available:
    • For Windows XP and 7, right-click on the Start menu icon then click Open Windows Explorer. Click on the computer name then click CD Drive: Verizon Mobile.
    • For Windows 8 and 10, right-click on the Start menu icon then click File Explorer. Look under 'Devices and drives' and click CD Drive: Verizon Mobile.
  4. When prompted that Software is available for your device, click Yes/Install now.
    Note If prompted with 'User Account Control' screen(s), click Yes to continue.
  5. From the Welcome screen click Next
    Welcome Screen.
  6. Browse to the desired installation destination then click Next.
    Installation destination
  7. The installation process begins.
    Installing
  8. When the installation complete, click Finish.
    Click Finish
  9. If needed, click the Software Upgrade Assistant tray icon to launch the Software Upgrade Assistant.
    Note If the SUA tray icon isn't visible in the system tray, click the Show hidden icons arrow Show Hidden Icons located in the system tray to reveal additional program icons.
    Click the SUA-SRA tray to launch the Software Upgrade Assistant.

 

Related Topic: Software Update - Software Upgrade Assistant

 

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Macintosh

  1. Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable.
    Note If the device is not recognized immediately, pull down the notification panel on the phone to switch the device mode from "Charge Only" to "File Transfer" or "Software Installation" mode.
    Note If the software doesn't download from your device after plugging into your computer, download from Samsung's website.
    Connect USB to wireless device and computer
  2. From the Macintosh desktop, navigate Finder > Preferences.
    Finder Preferences
  3. From the General tab, ensure the following items are selected:
    • Hard disks
    • External disks
    • CDs, DVDs, and iPods
    Select items
  4. Launch the Finder.
    Launch Finder
  5. Double-click the Verizon Mobile icon.
    Double-click Verizon Mobile
  6. When prompted that software is available, click Yes.
    Yes
  7. The download process begins.
    Download process
  8. When the download process has completed, click Install Now.
    Install Now
  9. The installation process begins.
    Install process
  10. When the installation process has completed click Close.
    Close
  11. Click the Software Upgrade Assistant tray icon to launch the Software Upgrade Assistant.
    Click SUA-SRA tray icon to launch Software Upgrade Assistant

 

Related Topic: Software Update - Software Upgrade Assistant

 

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