This helps you update the software on your Samsung device using your computer/PC or Mac, in the event an Over-the-Air (OTA) software update fails.This is for devices released after November 2014 only.
The software update process may take up to 30-90 minutes. Do not disconnect the device from the computer during the repair process. The Windows® and Mac® process is virtualy the same; however, there may be some slight variations.
For assistance enabling/disabling automatic updates refer to Enable/disable Auto Updates.
Ensure the Software Upgrade Assistant (SUA) software is installed. Refer to Initial Setup - Software Upgrade Assistant for assistance.