Software Upgrade Assistant (Samsung) - Software Update

This helps you update the software on your Samsung device using your computer/PC or Mac, in the event an Over-the-Air (OTA) software update fails.This is for devices released after November 2014 only.

Note Notes:

  • Ensure the wireless device is powered on then connect it to a compatible computer using the supplied USB cable.
  • The most recent software version becomes available on the SUA/SRA tool within a week of a new software update. During this time, the SUA/SRA is unavailable for usage.


Caution The software update process may take up to 30-90 minutes. Do not disconnect the device from the computer during the repair process. The Windows® and Mac® process is virtualy the same; however, there may be some slight variations.


Automatic Launch
Manual Launch


Automatic Launch

Note For assistance enabling/disabling automatic updates refer to Enable/disable Auto Updates.

  1. A pop up is presented on the taskbar informing that new software is available.
    The software update downloads automatically.
  2. When the download is complete, click Upgrade now.
    Note If the update fails to install, please refer to the Software Repair Assistant for further assistance.




Manual Launch

Ensure the Software Upgrade Assistant (SUA) software is installed. Refer to Initial Setup - Software Upgrade Assistant for assistance.

  1. From the Windows or Mac desktop, tap or click the Utility Launcher icon / Launch Assistant Launcher (located in the lower-right taskbar near the time display).
    Note For Windows, the Utility Launcher icon is located on the desktop, not the screen with tiles. If tiles are present, click on the Windows start button (located in the bottom-left) to show the Windows desktop.
  2. Click the Software Upgrade Assistant launcher icon.
    SUA Launcher
  3. When the 'Welcome!' screen appears, if you haven't already, plug your device into the laptop/computer and tap or click NEXT.
    SUA Welcome Screen
  4. From the 'Ready to start?' screen, tap or click START UPDATE (lower-right).
    Updating your phone can take up to 30 - 90 minutes.
    SUA Ready to Start Screen
  5. When the software upgrade process has completed, click Finish (lower-right).
    Note If the update fails to install, please refer to the Software Repair Assistant for further assistance.
    SUA Update Successful Screen